Dell Streak7 User's Manual (T-Mobile) - Page 139

Messaging problems, Internet problems, Media problems, Problem, Possible causes, Possible solutions

Page 139 highlights

Problem Possible causes Possible solutions Messaging problems Unable to send or receive text messages. Your device is in Airplane mode with no wireless connectivity. Touch the Home button  Menu button  Settings Wireless & networks Clear the Airplane mode check box. The signal strength is not strong enough. Try moving to a different location for better signal reception. Unable to send or receive e-mail. The Internet connection or the e-mail setting is not configured properly. Check your network connection, and confirm with your e-mail service provider if your e-mail setting has been configured correctly. Internet problems Unable to connect to the Invalid SIM card. network. You are not within the network's service area. Contact your service provider. Check the service area with your service provider. Poor signal. Move to an open space or if you are inside a building, move closer to a window. Your device is in Airplane mode with no wireless connectivity. Touch the Home button  Menu button  Settings Wireless & networks Clear the Airplane mode check box. Media problems Windows Media Player The device records video Play the video using a video on my computer cannot sounds in amr format, but player with the amr play the sounds of the Windows Media Player does decoder, such as video captured using the not support amr decoding. QuickTime. device. Troubleshooting 139

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Troubleshooting
139
Messaging problems
Unable to send or
receive text messages.
Your device is in Airplane
mode with no wireless
connectivity.
Touch the Home button
Menu button
Settings
Wireless &
networks
Clear the
Airplane mode check box.
The signal strength is not
strong enough.
Try moving to a different
location for better signal
reception.
Unable to send or
receive e-mail.
The Internet connection or
the e-mail setting is not
configured properly.
Check your network
connection, and confirm
with your e-mail service
provider if your e-mail
setting has been configured
correctly.
Internet problems
Unable to connect to the
network.
Invalid SIM card.
Contact your service
provider.
You are not within the
network’s service area.
Check the service area with
your service provider.
Poor signal.
Move to an open space or if
you are inside a building,
move closer to a window.
Your device is in Airplane
mode with no wireless
connectivity.
Touch the Home button
Menu button
Settings
Wireless &
networks
Clear the
Airplane mode check box.
Media problems
Windows Media Player
on my computer cannot
play the sounds of the
video captured using the
device.
The device records video
sounds in amr format, but
Windows Media Player does
not support amr decoding.
Play the video using a video
player with the amr
decoder, such as
QuickTime.
Problem
Possible causes
Possible solutions