Dell The world’s first 5K . Dell UltraSharp 27 Monitor Users Guide - Page 26

Connection Guide for 5K3K max. Resolution with Intel Graphics, Cards Two DP Cables

Get Dell The world’s first 5K . PDF manuals and user guides View all Dell The world’s first 5K . manuals
Add to My Manuals
Save this manual to your list of manuals

Page 26 highlights

3. Connection Guide for 5K3K (max.) Resolution with Intel Graphics Cards (Two DP Cables) 1. Follow the connection guide below for DP cables connection. 2.Turn On the monitor by pressing the power on/off button. 3. Power up/ Boot up the computer system. 4.During BIOS/Post mode, you may observed a stretch screen content. 5. Change resolution if necessary up to 5120 x 2880 60Hz. • Recommended list of cards: Dell Precision T1700, Optiplex 9020. • Graphics card requirement: With two DP ports that are compliant to DP1.2 support HBR2, DisplayID 1.3 supporting Tile Display feature. • Intel driver version: revision later than 10.18.10.3510 mDP DP1 DP2 B A A DP - DP cable ( ) Connect DP1 port on monitor to any of DP port on graphics card B DP - DP cable Connect DP2 port on monitor to any of DP port on the same graphics card 26  Setting Up the Monitor Troubleshooting 1. BIOS/Post screen is not observed, black screen during BIOS/Post, long period of black screen when monitor wake from sleep: • To speed up monitor initialization, disable monitor Sleep by OSD (Menu>Energy Settings>Monitor Sleep> Disable). 2. Not able to display 5120 x 2880 60Hz : • Ensure that both DP ports at the source support DP1.2. If the 2 DP ports from the source originates from one single DP1.2 channel it will not have enough bandwidth to support 5K3K 60Hz (e.g. some docking systems). 3. 5K3K resolution changed after recovery from PC standby/ Hibernate/ Reboot : Port1 respectively. • In certain cases, graphics card may not detect the monitor properly when the monitor goes to sleep. • Disable monitor Sleep by OSD (Menu > Energy Settings > Monitor Sleep > Disable). • Reboot PC. 4. Cannot achieve or image unstable at 5k3k resolution: • Ensure your graphics card is capable to support 5k3k. • Use only the in-box DP cables for connection to your PC. Non-DP certified or low quality DP cable may degrade signal integrity/bandwidth, resulting in reduced performance. 5. Stretch image observed: • Ensure that monitor DP2 is connected properly to graphics card.

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
26
Setting Up the Monitor
3. Connection Guide for 5K3K (max.) Resolution with Intel Graphics
Cards (Two DP Cables)
1. Follow the connection guide below
for DP cables connection.
2. Turn On the monitor by pressing
the power on/off button.
3. Power up/ Boot up the computer
system.
4. During BIOS/Post mode, you may
observed a stretch screen content.
5. Change resolution if necessary up to
5120 x 2880 60Hz.
•
Recommended list of cards:
Dell Precision T1700, Optiplex 9020.
•
Graphics card requirement:
With two DP ports that are compliant to DP1.2 support
HBR2, DisplayID 1.3 supporting Tile Display feature.
•
Intel driver version:
revision later than 10.18.10.3510
Troubleshooting
•
To speed up monitor
initialization, disable monitor
Sleep by OSD (Menu>Energy
Settings>Monitor Sleep> Disable).
2. Not able to display 5120 x 2880
60Hz :
•
Ensure that both DP ports at the
source support DP1.2. If the 2 DP
ports from the source originates
from one single DP1.2 channel it
will not have enough bandwidth
to support 5K3K 60Hz (e.g. some
docking systems).
3. 5K3K resolution changed after
recovery from PC standby/
Hibernate/ Reboot :
Port1 respectively.
•
In certain cases, graphics card
may not detect the monitor
properly when the monitor goes
to sleep.
Disable monitor Sleep by OSD
(Menu > Energy Settings >
Monitor Sleep > Disable).
Reboot PC.
•
•
1.
BIOS/Post screen is not observed,
black screen during BIOS/Post,
long period of black screen when
monitor wake from sleep:
4. Cannot achieve or image unstable
at 5k3k resolution:
•
Ensure your graphics card is
capable to support 5k3k.
5. Stretch image observed:
•
Ensure that monitor DP2 is
connected properly to
graphics card.
•
Use only the in-box DP cables for
connection to your PC.
Non-DP certified or low quality
DP cable may degrade signal
integrity/bandwidth, resulting in
reduced performance.
A
B
DP – DP cable (
)
Connect DP1 port on
monitor to any of DP port
on graphics card
DP – DP cable
Connect DP2 port on
monitor to any of DP port
on the same graphics card
DP1
mDP
DP2
B
A