Dell U4919DW UltraSharp Monitor Users Guide - Page 82

Intel has disabled 5K Mode Support in, enables 5K Mode Support with Graphic Driver

Get Dell U4919DW PDF manuals and user guides View all Dell U4919DW manuals
Add to My Manuals
Save this manual to your list of manuals

Page 82 highlights

No Video, No Display Display image at 5120 x 1440 @ 30 Hz at HDMI port Monitor displayed image at 3840 x 1080 @ 60 Hz Monitor displays image at 3840 x 1080 @ 60 Hz when using Intel Graphic Card No video when connecting docking, dongle or Blu-ray DVD players Not able to select 5120 x 1440 @ 60 Hz in Graphic Control Panel at HDMI Port Not able to select 5120 x 1440 in Graphic Control Panel Not able to select 5120 x 1440 @ 60 Hz with: Intel CPU Gen10 or lower, and Intel Graphic Driver x.7584 onward. • Due to legacy platform cannot recognize or output 5120 x 1440, we suggest to change EDID to lower resolution to cover this compatibility problem: 1. Remove all input cables, press Buttons 3 and 4 for 5 seconds. (Please refer to page 76 for button numbers) 2. Choose "Enable" on POP up screen to change max resolution from 5120 x 1440 to 3840 x 1080. • Due to legacy platform HDMI 1.4 HW bandwidth limitation, it can only support 5120 x 1440 @ 30 Hz. • Due to legacy platform HW limitation, it does not support 5120 x 1440. • To support 5120 x 1440 @ 60 Hz, check whether the platform meet either one of the fo l lowing: 1. DP1.2 or higher. 2. Type-C Alt Mode DP1.2 or higher. 3. HDMI 2.0. • Intel has disabled 5K Mode Support in Graphic Driver x.7584 onward, users should install Windows Registry Patch, which enables 5K Mode Support with Graphic Driver x.7584. Go to https://www.dell.com/ support/home/us/en/04/productsupport/product/dell-u4919dw-monitor/ drivers to download the Registry Patch. • Install/Re-install Intel Graphic driver before x7584. 82 │ Troubleshooting

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
No Video, No
Display
No video
when
connecting
docking,
dongle or
Blu-ray DVD
players
•
Due to legacy platform cannot recognize or
output 5120 x 1440, we suggest to change
EDID to lower resolution to cover this
compatibility problem:
1.
Remove all input cables, press
Buttons 3
and
4
for 5 seconds. (Please refer to
page 76
for button numbers)
2.
Choose “Enable” on POP up screen to
change max resolution from 5120 x 1440 to
3840 x 1080.
Display image
at 5120 x 1440
@ 30 Hz at
HDMI port
Not able to
select 5120 x
1440 @ 60
Hz in Graphic
Control Panel
at HDMI Port
•
Due to legacy platform HDMI 1.4 HW
bandwidth limitation, it can only support 5120
x 1440 @ 30 Hz.
Monitor
displayed
image at 3840
x 1080 @ 60
Hz
Not able to
select 5120 x
1440 in
Graphic
Control Panel
•
Due to legacy platform HW limitation, it does
not support 5120 x 1440.
•
To support 5120 x 1440 @ 60 Hz, check
whether the platform meet either one of the
following:
1.
DP1.2 or higher.
2.
Type-C Alt Mode DP1.2 or higher.
3.
HDMI 2.0.
Monitor
displays image
at 3840 x 1080
@ 60 Hz when
using Intel
Graphic Card
Not able to
select 5120 x
1440 @ 60
Hz with: Intel
CPU Gen10
or lower, and
Intel Graphic
Driver x.7584
onward.
•
Intel has disabled 5K Mode Support in
Graphic Driver x.7584 onward, users should
install Windows Registry Patch, which
enables 5K Mode Support with Graphic Driver
x.7584. Go to
support/home/us/en/04/product-
support/product/dell-u4919dw-monitor/
drivers
to download the Registry Patch.
•
Install/Re-install Intel Graphic driver before
x7584.
82± ±
│
± ± Troubleshooting