Dell U4919DW UltraSharp Monitor Users Guide - Page 83

Universal Serial Bus (USB) Specific Problems, Specific, Symptoms, What You, Experience

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Universal Serial Bus (USB) Specific Problems Specific Symptoms USB interface is not working USB Type-C port does not supply power What You Experience USB peripherals are not working USB peripherals can not be charged Possible Solutions • Check that your monitor is turned On. • Ensure USB Selection is set correctly in the USB Selection menu. • Reconnect the upstream cable to your computer. • Reconnect the USB peripherals (downstream connector). • Switch Off and then turn On the monitor again. • Reboot the computer. • Some USB devices like external portable HDD require higher electric current; connect the device directly to the computer system. • Disconnect one upstream USB cable when using two upstream connections. • Check that the connected device is compliant with the USB-C specification. The USB TypeC port supports USB 2.0 and an output of  90 W. • Check that you use the USB Type-C cable shipped with your monitor. Troubleshooting │ 83

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Troubleshooting± ±
│
± ± 83
Universal Serial Bus (USB) Specific Problems
Specific
Symptoms
What You
Experience
Possible Solutions
USB interface
is not working
USB
peripherals
are not
working
•
Check that your monitor is turned On.
•
Ensure USB Selection is set correctly in the
USB Selection
menu.
•
Reconnect the upstream cable to your
computer.
•
Reconnect the USB peripherals (downstream
connector).
•
Switch Off and then turn On the monitor
again.
•
Reboot the computer.
•
Some USB devices like external portable HDD
require higher electric current; connect the
device directly to the computer system.
•
Disconnect one upstream USB cable when
using two upstream connections.
USB Type-C
port does not
supply power
USB
peripherals
can not be
charged
•
Check that the connected device is compliant
with the USB-C specification. The USB Type-
C port supports USB 2.0 and an output of
90 W.
•
Check that you use the USB Type-C cable
shipped with your monitor.