Dell Venue 10 Pro 5055 Dell 5055 Users Guide - Page 33

Tablet does not turn off Tablet locks up Tablet is not responding or behaving unexpectedly • Driver failure • Operating system failure • Virus/Malware Software or feature is not working as expected Docking station not working as expected Touchscreen problem Problems Possible causes Touchscreen responds slowly or improperly Protective cover prevents the tablet from recognizing your inputs. 2. Press and hold the Power button for 4 seconds. Press and hold the Power button for 11 seconds to perform a hard shut down. 1. Press and hold the power button for 11 seconds to perform a hard shut down. 2. Remove the power supply and unplug / plug the battery. 1. Shut down and restart your tablet. 2. Refresh the tablet. 3. Contact Dell's support service. Go to dell.com/ support or dell.com/ contactdell. Restart your tablet. Software updates may have been downloaded in the background. Swipe from the right edge of the display to access the Charms bar and touch Settings→ Power→ Restart to restart the tablet. Un-dock / Re-dock your tablet. If the issue still continues, power cycle your tablet on the dock. Possible solutions • Shutdown and restart your tablet. • Gently wipe the display with a clean dry cloth. • Remove any protective covers from the touchscreen. • If the operating system is re- installed, make sure all the drivers are installed. 33