Dell Vostro 5370 Ownerss Manual - Page 74

Troubleshooting, Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0

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7 Troubleshooting Dell Enhanced Pre-Boot System Assessment - ePSA Diagnostic 3.0 You can invoke the ePSA diagnostics by either of the following ways : • Press the F12 key when the system posts and choose ePSA or Diagnostics option on One Time Boot Menu. • Press and hold Fn(Function key on keyboard) and Power On (PWR) the system. Running the ePSA Diagnostics Invoke diagnostics boot by either of the methods that are suggested below: 1 Power on the computer. 2 As the computer boots, press the F12 key when the Dell logo is displayed. 3 In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter. NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The diagnostics starts running the tests on all the detected devices. 4 Press the arrow in the lower-right corner to go to the page listing. The detected items are listed and tested. 5 To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. 6 Select the device from the left pane and click Run Tests. 7 If there are any issues, error codes are displayed. Note the error code and contact Dell. or 8 Shut down the computer. 9 Press and hold the Fn key, while pressing the power button, and then release both. 10 Repeat steps 3-7 above. Diagnostic LED This section details the diagnostic features of the battery LED in a notebook. Instead of beep codes errors are indicated via the bicolor Battery Charge LED. A specific blink pattern is followed by flashing a pattern of flashes in amber, followed by white. The pattern then repeats. NOTE: The diagnostic pattern will consist of a two digit number being represented by a first group of LED blinks (1 through 9) in amber, followed by a 1.5 second pause with the LED off, and then a second group of LED blinks (1 through 9) in white. This is then followed by a three second pause, with the LED off, before repeating over again. Each LED blink takes 0.5 seconds. The system will not shutdown when displaying the Diagnostic Error Codes. Diagnostic Error Codes will always supersede any other use of the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations will not be displayed when Diagnostic Error Codes are being displayed: 74 Troubleshooting

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Troubleshooting
Dell Enhanced Pre-Boot System Assessment — ePSA
Diagnostic 3.0
You can invoke the ePSA diagnostics by either of the following ways :
•
Press the F12 key when the system posts and choose
ePSA or Diagnostics
option on One Time Boot Menu.
•
Press and hold Fn(Function key on keyboard) and
Power On
(PWR) the system.
Running the ePSA Diagnostics
Invoke diagnostics boot by either of the methods that are suggested below:
1
Power on the computer.
2
As the computer boots, press the F12 key when the Dell logo is displayed.
3
In the boot menu screen, use Up/Down arrow key to select the
Diagnostics
option and then press
Enter
.
NOTE:
The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The
diagnostics starts running the tests on all the detected devices.
4
Press the arrow in the lower-right corner to go to the page listing.
The detected items are listed and tested.
5
To run a diagnostic test on a
specific
device, press Esc and click
Yes
to stop the diagnostic test.
6
Select the device from the left pane and click
Run Tests
.
7
If there are any issues, error codes are displayed.
Note the error code and contact Dell.
or
8
Shut down the computer.
9
Press and hold the Fn key, while pressing the power button, and then release both.
10
Repeat steps 3–7 above.
Diagnostic LED
This section details the diagnostic features of the battery LED in a notebook.
Instead of beep codes errors are indicated via the bicolor Battery Charge LED. A
specific
blink pattern is followed by
flashing
a pattern of
flashes
in amber, followed by white. The pattern then repeats.
NOTE:
The diagnostic pattern will consist of a two digit number being represented by a
first
group of LED blinks (1 through 9) in
amber, followed by a 1.5 second pause with the LED
off,
and then a second group of LED blinks (1 through 9) in white. This is
then followed by a three second pause, with the LED
off,
before repeating over again. Each LED blink takes 0.5 seconds.
The system will not shutdown when displaying the Diagnostic Error Codes. Diagnostic Error Codes will always supersede any other use of
the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations will not be displayed when Diagnostic
Error Codes are being displayed:
7
74
Troubleshooting