Dell XPS 15 Setup Guide - Page 69

Memory Problems - service manual

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Solving Problems If the power light is breathing white - The computer is in standby or the display may not be responding. • Press a key on the keyboard, move the connected mouse or a finger on the touch pad, or press the power button to resume normal operation. • If the display is not responding, press the power button until the computer turns off and then turn it back on. • If the problem persists, contact Dell (see "Contacting Dell" on page 93). If you encounter interference that hinders reception on your computer - An unwanted signal is creating interference by interrupting or blocking other signals. Some possible causes of interference are: • Power, keyboard, and mouse extension cables. • Too many devices connected to a power strip. • Multiple power strips connected to the same electrical outlet. Memory Problems If you receive an insufficient memory message - • Save and close any open files and exit any open programs you are not using to see if that resolves the problem. • See the software documentation for minimum memory requirements. If necessary, install additional memory (see the Service Manual at support.dell.com/manuals). • Reseat the memory module(s) into the connector(s) (see the Service Manual at support.dell.com/manuals). • If the problem persists, contact Dell (see "Contacting Dell" on page 93). If you experience other memory problems - • Run Dell Diagnostics (see "Dell Diagnostics" on page 72). • If the problem persists, contact Dell (see "Contacting Dell" on page 93). 67

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67
Solving Problems
If the power light is breathing white
— The
computer is in standby or the display may not
be responding.
•
Press a key on the keyboard, move the
connected mouse or a finger on the touch
pad, or press the power button to resume
normal operation.
•
If the display is not responding, press the
power button until the computer turns off
and then turn it back on.
•
If the problem persists, contact Dell (see
“Contacting Dell” on page 93).
If you encounter interference that hinders
reception on your computer
— An unwanted
signal is creating interference by interrupting
or blocking other signals. Some possible
causes of interference are:
•
Power, keyboard, and mouse extension
cables.
•
Too many devices connected to a
power strip.
•
Multiple power strips connected to the
same electrical outlet.
Memory Problems
If you receive an insufficient memory
message
—
•
Save and close any open files and exit any
open programs you are not using to see if
that resolves the problem.
•
See the software documentation for
minimum memory requirements. If
necessary, install additional memory (see
the 
Service Manual
at
support.dell.com/manuals
).
•
Reseat the memory module(s) into the
connector(s) (see the
Service Manual
at
support.dell.com/manuals
).
•
If the problem persists, contact Dell (see
“Contacting Dell” on page 93).
If you experience other memory problems
—
•
Run Dell Diagnostics (see “Dell
Diagnostics” on page 72).
•
If the problem persists, contact Dell (see
“Contacting Dell” on page 93).