Dell XPS 17 9700 Service Manual
Dell XPS 17 9700 Manual
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Dell XPS 17 9700 manual content summary:
- Dell XPS 17 9700 | Service Manual - Page 1
XPS 17 9700 Service Manual Regulatory Model: P92F Regulatory Type: P92F001 August 2020 Rev. A02 - Dell XPS 17 9700 | Service Manual - Page 2
of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be - Dell XPS 17 9700 | Service Manual - Page 3
...5 Safety instructions...5 Electrostatic discharge-ESD protection...6 ESD field service kit ...6 Transporting sensitive components...7 After working inside your computer...7 Chapter 2: Removing and installing components 9 Recommended tools...9 Screw list...9 Major components of XPS 17 9700...11 - Dell XPS 17 9700 | Service Manual - Page 4
...69 Clearing BIOS (System Setup) and System passwords 69 Chapter 5: Troubleshooting...70 SupportAssist diagnostics...70 System diagnostic lights...70 System board built-in self key)...72 WiFi power cycle...72 Flea power release...73 Chapter 6: Getting help and contacting Dell 74 4 Contents - Dell XPS 17 9700 | Service Manual - Page 5
and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at - Dell XPS 17 9700 | Service Manual - Page 6
obvious, such as intermittent problems or a shortened product life span. As the industry pushes difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire - Dell XPS 17 9700 | Service Manual - Page 7
for safe transport. ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate - Dell XPS 17 9700 | Service Manual - Page 8
Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3. Replace any media cards, discs, or any other parts that you removed before working on your computer. 4. - Dell XPS 17 9700 | Service Manual - Page 9
SSD1 slot) System board and M2x4 1 palm-rest and keyboard assembly NOTE: This screw is also one of the seven screws that secures the battery to the palm-rest and keyboard assembly. Solid-state drive thermal bracket (SSD2 slot) Palm-rest and M2x4 1 keyboard assembly NOTE: This screw - Dell XPS 17 9700 | Service Manual - Page 10
Table 1. Screw list (continued) Component Secured to Screw type palm-rest and keyboard assembly. Left fan System board and M1.6x4 palm-rest and keyboard assembly M2x4 Quantity 1 2 Right fan System board and M1.6x4 1 palm-rest and keyboard assembly M2x4 2 Heat sink (for integrated - Dell XPS 17 9700 | Service Manual - Page 11
Major components of XPS 17 9700 The following image shows the major components of XPS 17 9700. Removing and installing components 11 - Dell XPS 17 9700 | Service Manual - Page 12
1. Base cover 2. Battery 3. Solid-state drive 1 thermal bracket 12 Removing and installing components - Dell XPS 17 9700 | Service Manual - Page 13
12. Display assembly 13. Left antenna 14. Solid-state drive 2 15. Solid-state drive 2 thermal bracket 16. I/O board 17. USB Type-C port bracket 18. Left fan 19. Heat sink NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are - Dell XPS 17 9700 | Service Manual - Page 14
14 Removing and installing components - Dell XPS 17 9700 | Service Manual - Page 15
damage the base cover. 2. Starting from the bottom-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover from the palm-rest and keyboard assembly. 3. Grasp the left side and the right side of the base cover and remove the - Dell XPS 17 9700 | Service Manual - Page 16
an error message is displayed- "Time of day not set". Enter the BIOS when this error appears and set the date and time on your computer to resume normal functionality. 4. Disconnect the battery cable from the system board. 5. Turn your computer over and press the power button for 15 seconds to drain - Dell XPS 17 9700 | Service Manual - Page 17
assembly. Next steps 1. Follow the procedure in After working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and - Dell XPS 17 9700 | Service Manual - Page 18
, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell. ● Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers - Dell XPS 17 9700 | Service Manual - Page 19
on each solid-state drive thermal bracket with the respective screw hole on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the solid-state thermal brackets and the palm-rest and keyboard assembly. NOTE: The two screws (M2x4) that secure the - Dell XPS 17 9700 | Service Manual - Page 20
Memory modules Removing the memory modules Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image indicates the location of the memory modules and provides a visual representation of the removal procedure. Steps 1. - Dell XPS 17 9700 | Service Manual - Page 21
Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation - Dell XPS 17 9700 | Service Manual - Page 22
inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task NOTE: This procedure applies only to computers shipped with the SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in - Dell XPS 17 9700 | Service Manual - Page 23
SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive the solid-state drive to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside - Dell XPS 17 9700 | Service Manual - Page 24
3. Remove the battery. About this task NOTE: This procedure applies only to computers shipped with an M.2 2280 solid-state drive installed in the SSD1 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the - Dell XPS 17 9700 | Service Manual - Page 25
the solid-state drive to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside SSD2 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive - Dell XPS 17 9700 | Service Manual - Page 26
only to computers shipped with an M.2 2230 solid-state drive installed in the SSD2 slot. NOTE: Depending on the configuration ordered, your computer may support an M.2 2230 solid-state drive or an M.2 2280 solid-state drive in the SSD2 slot. NOTE: Install the solid-state drive mounting bracket, if - Dell XPS 17 9700 | Service Manual - Page 27
system board. 5. Replace the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Removing the M.2 2280 solid-state drive from the SSD2 slot - Dell XPS 17 9700 | Service Manual - Page 28
Steps 1. Remove the screw (M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board. 2. Lift the thermal plate off the solid-state drive. 3. Slide and lift the solid-state drive off the SSD2 slot. Installing the M.2 2280 solid-state drive in the SSD2 - Dell XPS 17 9700 | Service Manual - Page 29
(M2x4) that secures the solid-state drive thermal bracket and the solid-state drive to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Fans Removing the right fan Prerequisites 1. Follow the procedure - Dell XPS 17 9700 | Service Manual - Page 30
Steps 1. Remove the screw (M1.6x4) and the two screws (M2x4) that secure the right fan (FAN1) to the system board and palm- rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2. Disconnect the right fan cable from the system board. - Dell XPS 17 9700 | Service Manual - Page 31
Steps 1. Connect the right fan cable to the system board. 2. Align the screw holes on the right fan (FAN1) with the screw holes on the system board and palm-rest and keyboard assembly. 3. Replace the screw (M1.6x4) and the two screws (M2x4) that secure the right fan (FAN1) to the system board and - Dell XPS 17 9700 | Service Manual - Page 32
Steps 1. Remove the screw (M1.6x4) and the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly. CAUTION: Do not hold the fan assembly at the center, as it may damage the center bearing. 2. Disconnect the left fan cable from the system board. 3. - Dell XPS 17 9700 | Service Manual - Page 33
Steps 1. Align the screw holes on the left fan (FAN2) with the screw holes on the system board and palm-rest and keyboard assembly. 2. Replace the screw (M1.6x4) and the two screws (M2x4) that secure the left fan (FAN2) to the system board and palm-rest and keyboard assembly. 3. Connect the left fan - Dell XPS 17 9700 | Service Manual - Page 34
Steps 1. In reverse sequential order (as indicated by the numbers on the heat sink), remove the four screws (M2x6.5) that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card) Prerequisites - Dell XPS 17 9700 | Service Manual - Page 35
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated by the numbers on the heat sink), replace the four screws (M2x6.5) that secure the heat sink to the system board. Next steps 1. Install the base cover. 2. Follow the - Dell XPS 17 9700 | Service Manual - Page 36
Steps 1. In reverse sequential order (as indicated by the numbers on the heat sink), remove the six screws (M2x6.5) that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with discrete graphics card) Prerequisites If - Dell XPS 17 9700 | Service Manual - Page 37
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated by the numbers on the heat sink), replace the six screws (M2x6.5) that secure the heat sink to the system board. Next steps 1. Install the base cover. 2. Follow the - Dell XPS 17 9700 | Service Manual - Page 38
Steps 1. Remove the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. 2. Lift the I/O board off the palm-rest and keyboard assembly. Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the - Dell XPS 17 9700 | Service Manual - Page 39
Steps 1. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your - Dell XPS 17 9700 | Service Manual - Page 40
40 Removing and installing components - Dell XPS 17 9700 | Service Manual - Page 41
Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Push the camera cable and the display cable away from the system board to disconnect them from the system board. 4. Remove the three screws (M2. - Dell XPS 17 9700 | Service Manual - Page 42
42 Removing and installing components - Dell XPS 17 9700 | Service Manual - Page 43
Steps 1. Slide the palm-rest and keyboard assembly under the display hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the right and left display hinges. 3. Replace the three screws (M2.5x6) that secure the left display hinge to the system board and the palm-rest and - Dell XPS 17 9700 | Service Manual - Page 44
inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup after you replace the system board. 2. Remove the base cover. 3. Remove the battery. 4. Remove the memory modules. 5. Remove the M.2 2230 solid-state drive or the - Dell XPS 17 9700 | Service Manual - Page 45
7. Antenna cables 9. Right fan cable 8. Right antenna cable (applicable only to computers shipped with active antenna) 10. Display cable The following images indicate the location of the system board and provide a visual representation of the removal procedure. Removing and installing components - Dell XPS 17 9700 | Service Manual - Page 46
Steps 1. Remove the two screws (M2x4) that secure the display-cable bracket to the system board. 2. Lift the display-cable bracket off the system board. 3. Disconnect the camera cable and the display cable from the system board. 4. Remove the two screws (M2x4) that secure the USB Type-C port bracket - Dell XPS 17 9700 | Service Manual - Page 47
If you are replacing a component, remove the existing component before performing the installation procedure. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board. NOTE: Replacing the system board - Dell XPS 17 9700 | Service Manual - Page 48
48 Removing and installing components - Dell XPS 17 9700 | Service Manual - Page 49
the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the wireless card Main (white triangle) Antenna-cable color White Auxiliary (black - Dell XPS 17 9700 | Service Manual - Page 50
bracket with the screw holes on the system board. 17. Replace the two screws (M2x4) that secure the The Service Tag of your computer is stored in the system board. Enter the Service Tag system board. 2. Remove the base cover. 3. Remove the battery. 4. Remove the memory modules. 5. Remove the M.2 2230 - Dell XPS 17 9700 | Service Manual - Page 51
four screws (M2x2) that secure the left antenna to the palm-rest and keyboard assembly. 3. Note the routing of the antenna cables along the routing guides on the palm-rest and keyboard assembly. 4. Peel off the tapes that secure the antenna cable to the palm-rest and keyboard assembly. 5. Remove the - Dell XPS 17 9700 | Service Manual - Page 52
Steps 1. Place the antennas into the slots on the palm-rest and keyboard assembly. 2. Route the antenna cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the antenna cable to the palm-rest and keyboard assembly. 4. Align the screw - Dell XPS 17 9700 | Service Manual - Page 53
drive from the SSD1 slot. 9. Install the memory modules. 10. Install the battery. 11. Install the base cover. 12. Follow the procedure in After working inside inside your computer. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program - Dell XPS 17 9700 | Service Manual - Page 54
After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The - Dell XPS 17 9700 | Service Manual - Page 55
slot. 9. Install the M.2 2230 solid-state drive or the M.2 2280 solid-state drive in the SSD1 slot. 10. Install the memory modules. 11. Install the battery. 12. Install the base cover. 13. Follow the procedure in After working inside your computer. Removing and installing components 55 - Dell XPS 17 9700 | Service Manual - Page 56
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. 56 Drivers and downloads - Dell XPS 17 9700 | Service Manual - Page 57
: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive. ● Change the system configuration information. ● Set Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key System setup 57 - Dell XPS 17 9700 | Service Manual - Page 58
menu Overview XPS 17 9700 BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer. Asset Tag Displays the Asset Tag of the computer. Manufacture Date Displays the manufacture date of the computer. Ownership Date Displays the ownership date of - Dell XPS 17 9700 | Service Manual - Page 59
Table 4. System setup options-System information menu (continued) Overview Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock - Dell XPS 17 9700 | Service Manual - Page 60
: OFF Table 6. System setup options-Integrated Devices menu Integrated Devices Date/Time Date Time Thunderbolt Adapter Configuration Enable Thunderbolt Technology Support Sets the computer date in MM/DD/YYYY format. Changes to the date take effect immediately. Sets the computer time in HH/MM/SS - Dell XPS 17 9700 | Service Manual - Page 61
drive controller. Default: RAID On. SATA is configured to support RAID (Intel Rapid Restore Technology). Storage Interface Port Enablement Enables Display Brightness Brightness on battery power Sets the screen brightness when the computer is running on battery power. Default: 50 Brightness - Dell XPS 17 9700 | Service Manual - Page 62
the computer to run on battery during peak power usage hours. Default: OFF Thermal Management Sets cooling fan and processor heat management to adjust system performance, noise, and temperature. By default, Optimized is selected. USB Wake Support Wake on Dell USB-C Dock Enables connecting - Dell XPS 17 9700 | Service Manual - Page 63
the off state whenever the lid is opened. Default: ON Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically. Default: ON Table 11. System - Dell XPS 17 9700 | Service Manual - Page 64
disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software. By default, Enable Absolute is selected. at least one upper case letter. Default: OFF Upper Case Letter When enabled, password must contain at least one lower case letter. Default: OFF - Dell XPS 17 9700 | Service Manual - Page 65
Lockout Enables or disables the master password support. Default: OFF Table 13. System errors. Default: ON BIOSConnect BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails to Default: ON Dell Auto OS Recovery Threshold Controls the automatic boot flow - Dell XPS 17 9700 | Service Manual - Page 66
setup options-System Management menu System Management Service Tag Asset Tag AC Behavior Wake on AC Displays the Service Tag of the computer. Creates a on Battery Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running on battery. The - Dell XPS 17 9700 | Service Manual - Page 67
Pass-Through MAC Address Pass-Through Replaces the external NIC MAC address (in a supported dock or dongle) with the selected MAC address from the computer. By default, System selected. Sign of Life Early Logo Display Displays Logo Sign of Life. Default: ON Table 17. System setup options- - Dell XPS 17 9700 | Service Manual - Page 68
Table 18. System setup options-Performance menu (continued) Performance Active Cores Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores. By default, All Cores is selected. Intel SpeedStep Enable Intel SpeedStep Technology - Dell XPS 17 9700 | Service Manual - Page 69
. Steps 1. Turn off your computer. 2. Remove the base cover. NOTE: The battery must be disconnected from the system board. See step 4 in Removing the base cover To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how - Dell XPS 17 9700 | Service Manual - Page 70
the computer is turned off indicating no memory or RAM is detected. The following table shows different power and battery-status light patterns and associated problems. Table 20. LED codes Diagnostic light codes Problem description 1,1 TPM detection failure 1,2 Unrecoverable SPI flash failure - Dell XPS 17 9700 | Service Manual - Page 71
website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/support. Troubleshooting 71 - Dell XPS 17 9700 | Service Manual - Page 72
-click the BIOS update file icon and follow the instructions on the screen. Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your - Dell XPS 17 9700 | Service Manual - Page 73
static electricity that remains on the computer even after it has been powered off and the battery has been disconnected from the system board. The following procedure provides the instructions on how to release the flea power: Steps 1. Turn off your computer. 2. Remove the base cover. NOTE: The - Dell XPS 17 9700 | Service Manual - Page 74
Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support Online help for operating system Troubleshooting information, user manuals, set up instructions, product specifications, technical help blogs, drivers, software
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XPS 17 9700
Service Manual
Regulatory Model: P92F
Regulatory Type: P92F001
August 2020
Rev. A02