Dell XPS 17 9700 Service Manual - Page 71

System board built-in self-test (M-BIST), Recovering the operating system

Get Dell XPS 17 9700 PDF manuals and user guides View all Dell XPS 17 9700 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 71 highlights

Table 20. LED codes (continued) Diagnostic light codes 2,4 2,5 2,6 2,7 2,8 3,1 3,2 3,4 3,5 3,6 3,7 Problem description Memory or RAM (Random-Access Memory) failure Invalid memory installed System board or chipset error Display failure - SBIOS message Display failure - EC detection of power rail failure Coin-cell battery failure PCI, video card/chip failure Recovery image found but invalid Power-rail failure System BIOS Flash incomplete Management Engine (ME) error Camera status light: Indicates whether the camera is in use. ● Solid white-Camera is in use. ● Off-Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled. ● Solid white-Caps Lock enabled. ● Off-Caps Lock disabled. System board built-in self-test (M-BIST) About this task M-BIST is a built-in self-test diagnostics tool that improves the accuracy of diagnostics of embedded controller (EC) failures in the system board. M-BIST must be manually initiated before POST and can also run on a dead system . To invoke the system board built-in self-test (M-BIST), perform the following steps: 1. Press and hold both the M key and the power button to initiate M-BIST. 2. The battery-status light illuminates in amber when there is a system board failure. 3. Replace the system board to fix the issue. NOTE: The battery status LED does not illuminate when the system board is functioning properly. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery. Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures. For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/support. Troubleshooting 71

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
Table 20. LED codes (continued)
Diagnostic light codes
Problem description
2,4
Memory or RAM (Random-Access Memory) failure
2,5
Invalid memory installed
2,6
System board or chipset error
2,7
Display failure - SBIOS message
2,8
Display failure - EC detection of power rail failure
3,1
Coin-cell battery failure
3,2
PCI, video card/chip failure
3,4
Recovery image found but invalid
3,5
Power-rail failure
3,6
System BIOS Flash incomplete
3,7
Management Engine (ME) error
Camera status light:
Indicates whether the camera is in use.
●
Solid white—Camera is in use.
●
Off—Camera is not in use.
Caps Lock status light:
Indicates whether Caps Lock is enabled or disabled.
●
Solid white—Caps Lock enabled.
●
Off—Caps Lock disabled.
System board built-in self-test (M-BIST)
About this task
M-BIST is a built-in self-test diagnostics tool that improves the accuracy of diagnostics of embedded controller (EC) failures in
the system board. M-BIST must be manually initiated before POST and can also run on a dead system .
To invoke the system board built-in self-test (M-BIST), perform the following steps:
1.
Press and hold both the
M
key and the power button to initiate M-BIST.
2.
The battery-status light illuminates in amber when there is a system board failure.
3.
Replace the system board to fix the issue.
NOTE:
The battery status LED does not illuminate when the system board is functioning properly.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see
Dell SupportAssist OS Recovery User's Guide
at
www.dell.com/support
.
Troubleshooting
71