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Dell XPS M140 MXC051 XPS M140 Owners Manual - Page 88

Unexpected characters, Lockups and Software Problems, The computer does not start up

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www.dell.com | support.dell.com TO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD - 1 Shut down the computer. 2 Disconnect the external keyboard. 3 Turn on the computer. 4 From the Windows desktop, click the Start button, point to Programs→ Accessories, and click Notepad. 5 Type some characters on the internal keyboard and verify that they appear on the display. If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell. See "Contacting Dell" on page 145. RUN TH E KE Y BOA RD D I A GN O S TI CS T E S T S - Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see page 77). If the tests indicate a defective external keyboard, contact Dell. See "Contacting Dell" on page 145. Unexpected characters DI SA BLE THE NU MERIC KEYP AD - Press to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit. Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. The computer does not start up ENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLET The computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown. TURN THE COMPUTER OF F - If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding or crashes repeatedly END THE PROGRAM - 1 Press simultaneously. 2 Click the Applications tab and select the program that is no longer responding. 3 Click End Task. 88 Solving Problems

Section	Page
Owner’s Manual	1
Contents	3
Finding Information	11
A Tour of Your Computer	15
Front View	15
Left Side View	19
Right Side View	21
Back View	22
Bottom View	23
Setting Up Your Computer	25
Connecting to the Internet	25
Setting Up Your Internet Connection	25
Transferring Information to a New Computer	26
Running the Files and Settings Transfer Wizard With the Operating System CD	27
Running the Files and Settings Transfer Wizard Without the Operating System CD	27
Setting Up a Printer	29
Printer Cable	29
Connecting a USB Printer	30
Power Protection Devices	30
Surge Protectors	31
Line Conditioners	31
Uninterruptible Power Supplies	31
Using the Display	33
Adjusting Brightness	33
Switching the Video Image	33
Setting Display Resolution	34
Using the Keyboard and Touch Pad	35
Numeric Keypad	35
Key Combinations	36
System Functions	36
Battery	36
CD or DVD Tray	36
Display Functions	36
Radios (Including Wireless Networking and an Internal Card With Bluetooth® Wireless Technology)	36
Power Management	37
Speaker Functions	37
Microsoft® Windows® Logo Key Functions	37
Touch Pad	38
Customizing the Touch Pad	38
Power Management	39
Power Management Tips	39
Power Management Wizard	39
Setting Sleep Modes	39
Selecting a Power Scheme	40
Setting Battery Alarms and Actions	41
Completing the Power Management Wizard	41
Power Management Modes	41
Standby Mode	41
Hibernate Mode	42
Power Options Properties	42
Power Schemes Tab	42
Alarms Tab	43
Power Meter Tab	43
Advanced Tab	43
Hibernate Tab	44
Dell™ QuickSet Features	44
Clicking the QuickSet Icon	44
Double-Clicking the QuickSet Icon	44
Right-Clicking the QuickSet Icon	44
Using a Battery	45
Battery Types	45
Battery Performance	45
Checking the Battery Charge	46
Dell™ QuickSet Battery Meter	46
Microsoft® Windows® Power Meter	46
Charge Gauge	47
Health Gauge	47
Low-Battery Warning	47
Charging the Battery	47
Storing a Battery	48
Using CDs, DVDs, and Other Multimedia	49
Playing a CD or DVD	49
Adjusting the Volume	51
Adjusting the Picture	52
Copying CDs and DVDs	52
How to Copy a CD or DVD	52
Using Blank CDs and DVDs	53
Helpful Tips	54
Using Dell MediaDirect	54
Connecting Your Computer to a TV or Audio Device	55
S-Video and Standard Audio	56
S-Video and S/PDIF Digital Audio	58
Composite Video and Standard Audio	60
Composite Video and S/PDIF Digital Audio	62
Enabling S/PDIF Digital Audio	64
Setting Up the Cyberlink (CL) Headphones	65
Enabling the Display Settings for a TV	66
Using ExpressCards	67
ExpressCard Types	67
ExpressCard Blanks	67
Installing an ExpressCard	67
Removing an ExpressCard or Blank	68
Using the 5-in-1 Media Memory Card Reader	71
Media Memory Card Types	71
Media Memory Card Blanks	71
Installing a Media Memory Card	71
Removing a Media Memory Card or Blank	72
Setting Up a Home and Office Network	73
Connecting to a Network Adapter	73
Network Setup Wizard	73
Connecting to a Wireless Local Area Network	74
Determining Your Network Type	74
Connecting to a Wireless Network in Microsoft® Windows® XP	74
Solving Problems	77
Dell Diagnostics	77
Drive Problems	80
CD and DVD drive problems	81
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray	81
If you hear an unfamiliar scraping or grinding sound	81
Hard drive problems	81
E-Mail, Modem, and Internet Problems	82
Error Messages	83
IEEE 1394 Device Problems	87
Keyboard Problems	87
External Keyboard problems	87
Unexpected characters	88
Lockups and Software Problems	88
The computer does not start up	88
The computer stops responding	88
A program stops responding or crashes repeatedly	88
A program is designed for an earlier Microsoft® Windows® operating system	89
A solid blue screen appears	89
Dell MediaDirect problems	89
Other software problems	90
Memory Problems	90
Network Problems	91
ExpressCard Problems	91
Power Problems	91
Ensuring Sufficient Power for Your Computer	92
Printer Problems	92
Scanner Problems	93
Sound and Speaker Problems	94
No sound from integrated speakers	94
No sound from external speakers	94
No sound from headphones	94
Touch Pad or Mouse Problems	95
Video and Display Problems	95
If the display is blank	95
If the display is difficult to read	96
If only part of the display is readable	96
Drivers	96
What Is a Driver?	96
Identifying Drivers	97
Reinstalling Drivers and Utilities	97
Resolving Software and Hardware Incompatibilities	99
Restoring Your Operating System	99
Using Microsoft Windows XP System Restore	100
Using Dell PC Restore by Symantec	101
Using the Operating System CD	103
Adding and Replacing Parts	105
Before You Begin	105
Recommended Tools	105
Turning Off Your Computer	105
Before Working Inside Your Computer	106
Battery	108
Removing a Battery	108
Installing a Battery	108
Hard Drive	108
Returning a Hard Drive to Dell	111
Optical Drives	111
About the Device Security Screw	111
Removing and Installing Optical Drives	111
Memory	112
Installing a Memory Module in Connector DIMM B	113
Installing a Memory Module in Connector DIMM A	115
Modem (Optional)	119
Wireless Mini PCI Card	121
Hinge Cover	123
Removing the Hinge Cover	123
Replacing the Hinge Cover	125
Keyboard	125
Removing the Keyboard	126
Replacing the Keyboard	127
Internal Card With Bluetooth® Wireless Technology	127
Coin-Cell Battery	128
Removing the Coin-Cell Battery	128
Replacing the Coin-Cell Battery	129
Appendix	131
Specifications	131
Using the System Setup Program	137
Overview	137
Viewing the System Setup Screen	137
System Setup Screen	138
Commonly Used Options	138
Computer Tracking Software	139
Traveling With Your Computer	139
Identifying Your Computer	139
Packing the Computer	139
Travel Tips	140
Traveling by Air	140
If Your Computer Is Lost or Stolen	141
Cleaning Your Computer	141
Computer, Keyboard, and Display	141
Touch Pad	142
Floppy Drive	142
CDs and DVDs	142
FCC Notices (U.S. Only)	142
Class A	143
Class B	143
FCC Identification Information	144
Macrovision Product Notice	144
Dell Technical Support Policy (U.S. Only)	144
Definition of \	144
Definition of \	145
Contacting Dell	145
Glossary	163

Match case Limit results 1 per page

Solving Problems

www.dell.com | support.dell.com

VERIFY

THAT

THE

PROBLEM

WITH

THE

EXTERNAL

KEYBOARD

CHECK

THE

INTEGRATED

KEYBOARD

—

Shut down the computer.

Disconnect the external keyboard.

Turn on the computer.

From the Windows desktop, click the

Start

button, point to

Programs

→

Accessories

, and

click

Notepad

Type some characters on the internal keyboard and verify that they appear on the display.

If the characters appear now but did not with the external keyboard, you may have a defective

external keyboard. Contact Dell.

See "Contacting Dell" on page 145.

THE

KEYBOARD

DIAGNOSTICS

TESTS

—

Run the PC-AT Compatible Keyboards tests in the

Dell Diagnostics

(see page 77)

. If the tests indicate a defective external keyboard, contact Dell.

See

"Contacting Dell" on page 145.

Unexpected characters

ISABLE

THE

NUMERIC

KEYPAD

—

Press <Num Lk> to disable the numeric keypad if numbers are

displayed instead of letters. Verify that the numbers lock light is not lit.

Lockups and Software Problems

CAUTION:

Before you begin any of the procedures in this section, follow the safety instructions in the

Product Information Guide

The computer does not start up

NSURE

THAT

THE

ADAPTER

FIRMLY

CONNECTED

THE

COMPUTER

AND

THE

ELECTRICAL

OUTLET

The computer stops responding

NOTICE:

You might lose data if you are unable to perform an operating system shutdown.

URN

THE

COMPUTER

OFF

—

If you are unable to get a response by pressing a key on your

keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds

until the computer turns off. Then restart your computer.

A program stops responding or crashes repeatedly

THE

PROGRAM

—

Press <Crtl><Shift><Esc> simultaneously.

Click the

Applications

tab and select the program that is no longer responding.

Click

End Task