Denon AVR-2312CI AVR-2312CI Owners Manual - Page 144

Symptom, Cause/Solution

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Basic version Advanced version GAudioH Symptom Audio is not output. No sound is produced from surround speaker. No sound is produced from surround back speaker. No sound is produced from front height speaker. No sound is produced from subwoofer. Cause/Solution Page • Check the connections for all devices. C 3, 8, 10, 11, 12, 13, 14, 15, 16, 17 • Check the speaker connections and configurations. C 6, 59, 60, 61, 62, 63, 64 • Check whether the audio device power is turned on. - • Adjust the master volume. 27, 80 • Cancel the mute mode. 27, 80 • Select a suitable input source. 26, 80 • Select a suitable input mode. 91 • Disconnect the headphones. No sound is output from the 125 speakers when headphones are connected. • Check if the surround speakers are connected to the SURROUND - terminals. • Check if "Amp Assign" is set appropriately in order to output audio from the surround back speakers. • Set "Speaker Config." - "Surr.Back" on the menu to something other than "None". • Set "Surround Parameters" - "Surround Back" on the menu to something other than "OFF". • Set the surround mode to something other than "STEREO" and "VIRTUAL". • Set "Surround Parameters" - "PLgz Height" on the menu to "ON". • Check if "Amp Assign" is set appropriately in order to output audio from the front height speakers. • Set "Speaker Config." - "Front Height" on the menu to something other than "None". • Check the subwoofer connections. • Turn on the subwoofer's power. • Set "Speaker Config." - "Subwoofer" on the menu to "Yes". • If "Front" and "Center" for "Speaker Config." are set to "Large", and "Subwoofer Mode" is set to "LFE", no sound may be output from the subwoofers, depending on the input signal or selected surround mode. 102 103 96 52 96 102 103 C 6, 59, 60, 61, 62, 63, 64 - 102 102, 103 Symptom DTS sound is not output. Dolby TrueHD, DTSHD, Dolby Digital Plus audio is not output. Dolby PLg mode or DTS NEO:6 mode cannot be selected. Audyssey MultEQ® XT, Audyssey Dynamic EQ® and Audyssey Dynamic Volume® cannot be selected. Dynamic EQ® and Dynamic Volume® cannot be selected. RESTORER cannot be selected. Cause/Solution • Set "Decode Mode" on the menu to "Auto" or "DTS". • Make HDMI connections. • Check that "Speaker Config." - "Center" or "Surround" is set to other than "None". If the speaker system is 2.0/2.1ch, this surround mode cannot be selected. • When headphones are used, Dolby PLg or DTS NEO:6 cannot be selected. • Switch the surround mode to other than "DIRECT" or "PURE DIRECT". • When headphones are used, MultEQ® XT, Dynamic EQ® and Dynamic Volume® cannot be selected. • Run Audyssey® Auto Setup. • Check that an analog signal or PCM signal (fs=44.1/48 kHz) is input. For playback of multichannel signals such as Dolby Digital or DTS surround, RESTORER cannot be used. • Switch the surround mode to other than "DIRECT" or "PURE DIRECT". Page 91 8 102 - 52 - 19, 65 99 52 Information 141

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141
G
Audio
H
Symptom
Cause/Solution
Page
Audio is not output.
•
Check the connections for all devices.
•
Check the speaker connections and configurations.
•
Check whether the audio device power is turned on.
•
Adjust the master volume.
•
Cancel the mute mode.
•
Select a suitable input source.
•
Select a suitable input mode.
•
Disconnect the headphones. No sound is output from the
speakers when headphones are connected.
C
 
3
, 
8
,
10
, 
11
, 
12
, 
13
,
14
, 
15
, 
16
, 
17
C
 
6
, 
59
,
60
, 
61
, 
62
,
63
, 
64
–
27
,
80
27
,
80
26
,
80
91
125
No sound is
produced from
surround speaker.
•
Check if the surround speakers are connected to the SURROUND
terminals.
–
No sound is
produced from
surround back
speaker.
•
Check if “Amp Assign” is set appropriately in order to output
audio from the surround back speakers.
•
Set “Speaker Config.” – “Surr.Back” on the menu to something
other than “None”.
•
Set “Surround Parameters” – “Surround Back” on the menu to
something other than “OFF”.
•
Set the surround mode to something other than “STEREO” and
“VIRTUAL“.
102
103
96
52
No sound is
produced from front
height speaker.
•
Set “Surround Parameters” – “PL
g
z Height” on the menu to
“ON”.
•
Check if “Amp Assign” is set appropriately in order to output
audio from the front height speakers.
•
Set “Speaker Config.” – “Front Height” on the menu to something
other than “None”.
96
102
103
No sound is
produced from
subwoofer.
•
Check the subwoofer connections.
•
Turn on the subwoofer’s power.
•
Set “Speaker Config.” – “Subwoofer” on the menu to “Yes”.
•
If “Front” and “Center” for “Speaker Config.” are set to “Large”,
and “Subwoofer Mode” is set to “LFE”, no sound may be output
from the subwoofers, depending on the input signal or selected
surround mode.
C
 
6
, 
59
,
60
, 
61
, 
62
,
63
, 
64
–
102
102
,
103
Symptom
Cause/Solution
Page
DTS sound is not
output.
•
Set “Decode Mode” on the menu to “Auto” or “DTS”.
91
Dolby TrueHD, DTS-
HD, Dolby Digital
Plus audio is not
output.
•
Make HDMI connections.
8
Dolby PL
g
mode or
DTS NEO:6 mode
cannot be selected.
•
Check that “Speaker Config.” – “Center” or “Surround” is set
to other than “None”. If the speaker system is 2.0/2.1ch, this
surround mode cannot be selected.
•
When headphones are used, Dolby PL
g
or DTS NEO:6 cannot be
selected.
102
–
Audyssey MultEQ
®
XT, Audyssey
Dynamic EQ
®
and
Audyssey Dynamic
Volume
®
cannot be
selected.
•
Switch the surround mode to other than “DIRECT” or “PURE
DIRECT”.
•
When headphones are used, MultEQ
®
XT, Dynamic EQ
®
and
Dynamic Volume
®
cannot be selected.
52
–
Dynamic EQ
®
and
Dynamic Volume
®
cannot be selected.
•
Run Audyssey
®
Auto Setup.
19
,
65
RESTORER cannot
be selected.
•
Check that an analog signal or PCM signal (fs=44.1/48 kHz) is
input. For playback of multichannel signals such as Dolby Digital
or DTS surround, RESTORER cannot be used.
•
Switch the surround mode to other than “DIRECT” or “PURE
DIRECT”.
99
52