Epson 11880 User's Guide - Page 153

Solving Problems | 153 Solving Operational Problems If you can't turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: • Paper is loaded correctly. • The printer is plugged securely into a working electrical outlet that's not controlled by a switch or timer. • The interface cable is securely connected to the printer and your system. • The voltage supplied by the electrical outlet matches the voltage on the printer's rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance; see page 10 for details. If none of these suggestions help, try the solutions below. Problem Solution The printer stops printing unexpectedly. ◗ If the Pause light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the Pause light stops flashing. ◗ Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 144. The printer sounds as if it's printing, but nothing prints. ◗ Follow the instructions beginning on page 122 to clean the print head. ◗ Try running a power cleaning cycle; see page 125. ◗ Communication between the network and printer may have been momentarily interrupted. Check your network settings. Nothing prints. ◗ Turn off the printer and computer. Make sure the interface cable is securely plugged in. Then restart the printer and computer. ◗ Make sure the interface cable meets the required specifications; see page 11 or 12. ◗ The printer port setting doesn't match the printer connection port (Windows). Right-click the icon for your printer in the Windows Control Panel, then select Properties. Click the Ports tab and make sure your printer port is selected. ◗ Download and install the latest driver for Macintosh or Windows from the Epson website at www.proimaging.epson.com. 6-153