Epson C414014 User Manual - Page 8

English Troubleshooting ERROR light on or blinking ❏ Check to see that the paper roll cover is closed and check the PAPER OUT light. Close the cover or replace the paper if necessary. ❏ If the printer has been printing a lot, the head may be hot. Wait for the head to cool. Printing will resume automatically. ❏ If the autocutter is jammed, turn the printer off and then back on. ❏ If the paper roll cover will not open, see the section below. ❏ Turn off the printer and then turn it back on. If the light is still blinking, call your supervisor or a service person. Paper jam Turn off the power and open the paper roll cover and check for a paper jam. If there is a paper jam, remove the jammed paper and follow the instructions in the Installing the Paper Roll section to prepare the printer for printing. The paper roll cover will not open Turn on the printer and remove the cutter cover. To remove the cover, use a tool such as a screwdriver, and insert it into one of the slots indicated by a circle in the illustration and push the cover upward. After removing the cutter cover, use a ballpoint pen or tweezers to turn the knob in the direction indicated by the arrow until you see a triangle in the opening. Cleaning the Print Head CAUTION: After printing, the print head can be very hot. Be careful not to touch it and to let it cool before you clean it. Do not damage the print head by touching it with your fingers or any hard object. Turn off the printer, open the paper roll cover, and clean the thermal element of the print head with a cotton swab moistened with an alcohol solvent (ethanol, methanol, or IPA). See the next illustration. EPSON recommends cleaning of the thermal head periodically (generally every three months) to maintain receipt print quality. 6 TM-L90 User's Manual