Epson DS-320 Users Guide - Page 91

Solving Scanning Problems, Light status, Condition/solution, Parent topic - scanning slow

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Light status The ! error light is on and the ready light is flashing The following lights are flashing separately or simultaneously: • ready • ! error The ready light is off and any of the following lights are on: • ! error • automatic feeding mode Condition/solution A paper jam or a double feed has occurred. Remove any paper loaded in the input tray. If the light continues to flash, a scanner error may have occurred. Turn the scanner off and then back on again. If the error continues, contact Epson for support. The scanner cover is open. Make sure the scanner cover is closed and there is no jammed paper inside. A fatal error has occurred. Try the following: • Check the scanner connection to your computer to make sure it is secure. • Turn the scanner off and then back on again. If the error continues, the scanner may be malfunctioning. Contact Epson for support. The firmware update has failed and the scanner is in recovery mode. Try updating the firmware again. Parent topic: Solving Problems Solving Scanning Problems Check these solutions if you have problems scanning with your product. Scanner Does Not Turn On or Turns Off Unexpectedly Scanner Button Does Not Work as Expected Scanning Software Does Not Operate Correctly Cannot Start Epson Scan 2 Original Feeds Incorrectly in Scanner Original Jams in Scanner Scanning is Slow Parent topic: Solving Problems 91

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91
Light status
Condition/solution
The
!
error light is on and the
ready light is flashing
A paper jam or a double feed has occurred. Remove any paper loaded
in the input tray. If the light continues to flash, a scanner error may have
occurred. Turn the scanner off and then back on again. If the error
continues, contact Epson for support.
The scanner cover is open. Make sure the scanner cover is closed and
there is no jammed paper inside.
The following lights are
flashing separately or
simultaneously:
• ready
•
!
error
A fatal error has occurred. Try the following:
• Check the scanner connection to your computer to make sure it is
secure.
• Turn the scanner off and then back on again. If the error continues,
the scanner may be malfunctioning. Contact Epson for support.
The ready light is off and any
of the following lights are on:
•
!
error
•
automatic feeding mode
The firmware update has failed and the scanner is in recovery mode.
Try updating the firmware again.
Parent topic:
Solving Problems
Solving Scanning Problems
Check these solutions if you have problems scanning with your product.
Scanner Does Not Turn On or Turns Off Unexpectedly
Scanner Button Does Not Work as Expected
Scanning Software Does Not Operate Correctly
Cannot Start Epson Scan 2
Original Feeds Incorrectly in Scanner
Original Jams in Scanner
Scanning is Slow
Parent topic:
Solving Problems