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Epson ET-2800 Users Guide - Page 165

Cleaning the Print Head Using a Computer Utility

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You see a message on the LCD screen and the power light flashes throughout the cleaning cycle. When the cleaning cycle is finished, the power light stays on and you see a message on the LCD screen. 7. Select Nozzle Check, press the OK button, and press the start button to run a nozzle check and confirm that the print head is clean. If you don't see any improvement after cleaning the print head up to 3 times, turn off the product and wait at least 12 hours. Then run a nozzle check and try cleaning the print head again. If quality still does not improve, run a Power Cleaning. If there is still no improvement, contact Epson support. Parent topic: Print Head Cleaning Related references Where to Get Help Related tasks Loading Paper in the Rear Paper Feeder Power Cleaning Using the Product Control Panel Checking the Nozzles Using the Product Control Panel Cleaning the Print Head Using a Computer Utility You can clean the print head using a utility on your Windows or Mac computer. 1. Make sure there are no errors on the LCD screen and the output tray is extended. 2. Load a few sheets of plain paper in the product. 3. Do one of the following: • Windows: Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . • Mac: In the Apple menu or the Dock, select System Preferences. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 4. Select Head Cleaning. 165

Section	Page
Contents	3
Product Basics	12
Product Parts Locations	12
Product Parts - Front	13
Product Parts - Inside	14
Product Parts - Back	15
Using the Control Panel	15
Control Panel Buttons and Lights	16
Status Icon Information	17
Entering Characters on the LCD Screen	17
Changing LCD Screen Language	18
Preventing PC Connection via USB	19
Using Power Saving Settings	20
Changing the Sleep Timer Setting from the Control Panel	20
Changing the Power Off Timer Setting from the Control Panel	21
Using the Epson Smart Panel Mobile App	23
Voice-activated Printing	23
Epson Connect Solutions for Smartphones, Tablets, and More	24
Setting Up Epson Connect Services	24
Using Epson Email Print	25
Using Epson Remote Print	26
Using Epson Scan to Cloud	26
Using AirPrint	27
Setting Up Printing on a Chromebook	28
Android Printing Using the Epson Print Enabler	28
Using Fire OS Printing	29
Using Windows 10 Mobile Printing	29
Using Epson Print and Scan App with Windows Tablets	30
Using the Mopria Print Service	30
Wi-Fi Networking	32
Network Security Recommendations	32
Wi-Fi Infrastructure Mode Setup	33
Selecting Wireless Network Settings from the Control Panel	34
Wi-Fi Direct Mode Setup	36
Enabling Wi-Fi Direct Mode	36
Wi-Fi Protected Setup (WPS)	39
Using WPS to Connect to a Network	39
Printing a Network Status Sheet	41
Printing a Network Connection Report	41
Network Connection Report Codes and Messages	42
Changing or Updating Network Connections	48
Accessing the Web Config Utility	48
Changing a USB Connection to a Wi-Fi Connection	49
Connecting to a New Wi-Fi Router	49
Disabling Wi-Fi Features	50
Loading Paper	51
Loading Paper in the Rear Paper Feeder	51
Paper Loading Capacity	55
Compatible Epson Papers	56
Borderless Paper Type Compatibility	58
Selecting the Paper Settings - Control Panel	58
Paper or Media Type Settings - Control Panel	59
Paper or Media Type Settings - Printing Software	60
Selecting the Default Paper Source Settings	61
Paper Source Settings Options	61
Placing Originals on the Product	63
Placing Originals on the Scanner Glass	63
Copying	65
Copying Documents or Photos	65
Copying Options	67
Printing from a Computer	69
Printing with Windows	69
Selecting Basic Print Settings - Windows	70
Print Quality Options - Windows	72
Multi-Page Printing Options - Windows	72
Selecting Double-sided Printing Settings - Windows	73
Double-sided Printing Options - Windows	75
Selecting Additional Layout and Print Options - Windows	75
Custom Color Correction Options - Windows	77
Image Options and Additional Settings - Windows	78
Header/Footer Settings - Windows	79
Selecting a Printing Preset - Windows	80
Selecting Extended Settings - Windows	82
Extended Settings - Windows	83
Printing Your Document or Photo - Windows	84
Checking Print Status - Windows	86
Locking Printer Settings - Windows	86
Locked Setting Options	88
Selecting Default Print Settings - Windows	90
Changing the Language of the Printer Software Screens	91
Changing Automatic Update Options	92
Printing with the Built-in Epson Driver - Windows 10 S	93
Selecting Print Settings - Windows 10 S	93
Printing on a Mac	96
Selecting Basic Print Settings - Mac	97
Print Quality Options - Mac	100
Print Options - Mac	101
Selecting Page Setup Settings - Mac	101
Selecting Print Layout Options - Mac	102
Managing Color - Mac	103
Color Matching and Color Options - Mac	104
Selecting Printing Preferences - Mac	105
Printing Preferences - Mac	106
Printing Your Document or Photo - Mac	106
Checking Print Status - Mac	107
Printing from a Smartphone or Tablet	108
Printing with Epson Photo+	109
Cancelling Printing Using a Product Button	109
Scanning	110
Starting a Scan	110
Starting a Scan Using the Product Control Panel	110
Setting Up a WSD Port (Windows 7/Windows Vista)	111
Changing Default Scan Job Settings	112
Starting a Scan Using Epson ScanSmart	113
Starting a Scan Using the Epson Scan 2 Icon	114
Starting a Scan from a Scanning Program	116
Starting a Scan from a Smartphone or Tablet	118
Scanning a Document or Photo in Epson ScanSmart	118
Saving a Scan	121
Attaching a Scan to Email	122
Sending a Scan to a Cloud Service	123
Printing a Scan	124
Selecting Epson ScanSmart Settings	125
Changing the Epson Product	126
Changing the Scan Settings	127
Changing the File Name Settings	128
Changing the Save Settings	130
Save Settings	132
Customizing Action Icons	133
Scanning in Epson Scan 2	135
Additional Scanning Settings - Main Settings Tab	138
Additional Scanning Settings - Advanced Settings Tab	138
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	140
Image Format Options	141
Scan Resolution Guidelines	142
Refilling Ink	143
Ink Safety Precautions	143
Check Ink Levels	145
Checking Ink Levels on Your Product	145
Checking Ink Levels - Windows	146
Checking Ink Levels - Mac	147
Disabling Special Offers with Windows	148
Purchase Epson Ink	150
Ink Bottle Part Numbers	150
Refilling the Ink Tanks	150
Adjusting Print Quality	157
Print Head Maintenance	157
Print Head Nozzle Check	157
Checking the Nozzles Using the Product Control Panel	158
Checking the Nozzles Using a Computer Utility	160
Print Head Cleaning	163
Cleaning the Print Head Using the Product Control Panel	163
Cleaning the Print Head Using a Computer Utility	165
Power Cleaning	168
Power Cleaning Using the Product Control Panel	168
Power Cleaning Using a Computer Utility	170
Print Head Alignment	172
Aligning the Print Head Using the Product Control Panel	172
Cleaning the Paper Guide	174
Checking the Number of Sheets Fed	175
Checking the Number of Sheets on the LCD Screen	175
Checking the Sheet Counter - Windows	175
Checking the Sheet Counter - Mac	176
Cleaning and Transporting Your Product	178
Cleaning Your Product	178
Transporting Your Product	179
Solving Problems	183
Checking for Software Updates	183
Product Status Messages	184
Message Appears Prompting You to Reset Ink Levels	186
Running a Product Check	186
Resetting Control Panel Defaults	188
Solving Setup Problems	189
Product Does Not Turn On or Off	189
Noise After Filling the Ink	189
Software Installation Problems	190
Control Panel Setup Problems	190
Solving Network Problems	191
Product Cannot Connect to a Wireless Router or Access Point	191
Network Software Cannot Find Product on a Network	193
Product Does Not Appear in Mac Printer Window	194
Wireless Network Connection is Unstable on a Mac	194
Cannot Print Over a Network	195
Cannot Scan Over a Network	196
Solving Copying Problems	197
Product Makes Noise, But Nothing Copies	197
Product Makes Noise When It Sits for a While	198
Copies Have Incorrect or Faint Colors	198
Position, Size, or Margins of Copies are Incorrect	198
Solving Paper Problems	198
Paper Feeding Problems	199
Paper Jam Problems Inside the Product	200
Paper Ejection Problems	203
Solving Problems Printing from a Computer	204
Nothing Prints	204
Product Icon Does Not Appear in Windows Taskbar	205
Printing is Slow	206
Solving Page Layout and Content Problems	208
Inverted Image	208
Too Many Copies Print	209
Blank Pages Print	209
Incorrect Margins on Printout	209
Border Appears on Borderless Prints	210
Incorrect Characters Print	211
Incorrect Image Size or Position	211
Slanted Printout	212
Solving Print Quality Problems	213
White or Dark Lines in Printout	213
Blurry or Smeared Printout	214
Faint Printout or Printout Has Gaps	216
Grainy Printout	217
Incorrect Colors	218
Solving Scanning Problems	219
Scanning Software Does Not Operate Correctly	220
Cannot Start Epson Scan 2	220
Scanning is Slow	221
Cannot Send Scans to a Cloud Service	221
Solving Scanned Image Quality Problems	222
Image Consists of a Few Dots Only	222
Line of Dots Appears in All Scanned Images	223
Straight Lines in an Image Appear Crooked	223
Scanned Image Quality Problems	223
Characters are Not Recognized During Conversion to Editable Text (OCR)	225
Image Colors are Patchy at the Edges	225
Ripple Patterns Appear in an Image	225
Scanned Image Edges are Cropped	226
Resetting the Epson Scan 2 Settings	226
Uninstall Your Product Software	226
Uninstalling Product Software - Windows	227
Uninstalling Product Software - Mac	228
Where to Get Help	229
Technical Specifications	230
Windows System Requirements	230
Mac System Requirements	231
Paper Specifications	232
Printable Area Specifications	233
Scanning Specifications	235
Ink Specifications	235
Dimension Specifications	236
Electrical Specifications	236
Environmental Specifications	237
Interface Specifications	237
Network Interface Specifications	237
Safety and Approvals Specifications (U.S. and Canada)	238
Notices	240
Important Safety Instructions	240
General Product Safety Instructions	240
LCD Screen Safety Instructions	242
Wireless Connection Safety Instructions	242
FCC Compliance Statement	243
Binding Arbitration and Class Waiver	244
Trademarks	247
Copyright Notice	247
libTIFF Software Acknowledgment	248
A Note Concerning Responsible Use of Copyrighted Materials	249
Default Delay Times for Power Management for Epson Products	249