Epson FastFoto FF-640 Users Guide - Page 136

Scanner Does Not Turn On or Turns Off Unexpectedly, Scanner Button Does Not Work as Expected

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Scanner Does Not Turn On or Turns Off Unexpectedly If the scanner does not turn on or if it turns off unexpectedly, try these solutions: • Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet. • If the scanner turns off unexpectedly, you may need to adjust the AC power or AC adapter setting in the Epson Scan 2 Utility. Parent topic: Solving Scanning Problems Related tasks Changing the Power Off Setting Scanner Button Does Not Work as Expected If the scanner button does not start the correct program or perform the correct action, try these solutions: • Make sure the Epson FastFoto software is installed correctly. If necessary, uninstall and reinstall it. • Make sure the FastFoto software selector on the Windows status bar or Mac menu bar has the correct software selected. • Check the USB cable connection between the computer and scanner. • Check that the correct scanner is selected using the Epson Scan 2 Utility. Make sure your scanner supports Epson Scan 2. • In Windows, be sure that the scanner is listed under Imaging Devices in the Device Manager. • Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If necessary, uninstall and reinstall it. • Make sure you have assigned the correct job to the scanner button and change it, if necessary. • If you selected Keep Blocking in a Windows Security Alert window during or after installation of Document Capture Pro, unblock the EEventManager Application program in the Windows security settings; see Windows help for details. • Check the status of the lights and make sure the scanner is ready to scan. • Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and reinstall it. Parent topic: Solving Scanning Problems Related concepts Uninstall Your Scanner Software 136

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136
Scanner Does Not Turn On or Turns Off Unexpectedly
If the scanner does not turn on or if it turns off unexpectedly, try these solutions:
• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.
• If the scanner turns off unexpectedly, you may need to adjust the
AC power or AC adapter
setting in
the Epson Scan 2 Utility.
Parent topic:
Solving Scanning Problems
Related tasks
Changing the Power Off Setting
Scanner Button Does Not Work as Expected
If the scanner button does not start the correct program or perform the correct action, try these solutions:
• Make sure the Epson FastFoto software is installed correctly. If necessary, uninstall and reinstall it.
• Make sure the FastFoto software selector on the Windows status bar or Mac menu bar has the correct
software selected.
• Check the USB cable connection between the computer and scanner.
• Check that the correct scanner is selected using the Epson Scan 2 Utility. Make sure your scanner
supports Epson Scan 2.
• In Windows, be sure that the scanner is listed under
Imaging Devices
in the Device Manager.
• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If
necessary, uninstall and reinstall it.
• Make sure you have assigned the correct job to the scanner button and change it, if necessary.
• If you selected
Keep Blocking
in a Windows Security Alert window during or after installation of
Document Capture Pro, unblock the EEventManager Application program in the Windows security
settings; see Windows help for details.
• Check the status of the lights and make sure the scanner is ready to scan.
• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and
reinstall it.
Parent topic:
Solving Scanning Problems
Related concepts
Uninstall Your Scanner Software