Epson FastFoto FF-640 Users Guide - Page 138
Cannot Start Epson Scan 2, Original Feeds Incorrectly in Scanner, Parent topic, Scanner, Source
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• If uploading to Dropbox, make sure the Dropbox application is installed on your computer. Parent topic: Solving Scanning Problems Cannot Start Epson Scan 2 If you cannot start Epson Scan 2, try these solutions: • Restart your computer. • Make sure your scanner is turned on and any interface cables are securely connected at both ends. • Make sure your computer is not running in a power-saving mode, such as sleep or standby. If so, wake your system and restart Epson Scan 2. • Connect the scanner directly to the computer. The scanner may not work properly when connected through a USB hub. • If you connected the scanner using a USB cable, make sure it is connected directly to your computer or through only one USB hub. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall all versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. • If you are using a TWAIN-compliant program, make sure that the correct product is selected as the Scanner or Source setting. Parent topic: Solving Scanning Problems Original Feeds Incorrectly in Scanner If you have problems feeding originals in your scanner, try these solutions: Note: Do not repeatedly scan the same photo. Scanning photos multiple times can cause the photos to stick together due to a buildup of static electricity and could potentially damage the photos. • If multiple photos feed at once, try the following: • Make sure the paper separation lever is in the lower position. • Load only photos that meet the specifications for your scanner. • Wipe the back and front of the photos with a soft, dry, lint-free cloth. • Make sure the photos do not have a sticky residue on them. • Separate the photos to make sure they are not stuck together. 138