Epson LQ-590 User Manual - Page 44

Where To Get Help If your Epson printer is not operating properly and you cannot solve the problem using the troubleshooting information, see the contact information below. Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below. Service World Wide Web Automated Telephone Services Access From the Internet, you can reach Epson Support at http://support.epson.com. At this site, you can download drivers and other files, look at product documentation, access troubleshooting information, and receive technical advice through e-mail. A variety of automated help services are available 24 hours a day, seven days a week. To use these services, you must have a touch tone telephone and call (800) 922-8911. Use one of the following Epson SoundAdviceSM Express Codes to quickly select your printer in SoundAdvice: 70525 (for the LQ-590) or 70530 (for the LQ-2090). To speak to a technical support representative, dial: ❏ U.S.: (562) 276-4322, 6 AM to 6 PM, Pacific Time, Monday through Friday. ❏ Canada: (905) 709-2170, 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll or long distance charges may apply. Before you call, please have the following information ready: ❏ Product name (Epson LQ-590 or LQ-2090) ❏ Product serial number (located on the back of the printer) ❏ Proof of purchase (such as a store receipt) and date of purchase ❏ Computer configuration ❏ Description of the problem You can purchase ribbon cartridges, paper, manuals, and accessories from the Epson Store at (800) 873-7766, or visit www.epsonstore.com (U.S. sales only). In Canada, please call (800) 463-7766 for dealer referral. 44 Troubleshooting