Epson Perfection 3200 Photo Product Support Bulletin(s) - Page 6

• Scan to Email-- Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window • Business Card (3.0xA)-Error when attempting to scan: The application has unexpectedly quit. • Epson Photo Site--Error during launch: Epson Scan cannot be started. Program may also hang when trying to open a scanned image in the View Images Assistant window. Resolution: Epson has released patches that fix the issues listed above. The patch files are available for download from the Epson website. Action: Go to www.epson.com. Click on Drivers and Downloads. Select your product model. On the Downloads page select the patch files. Follow the on-screen prompts to install the files. The names of the patch files are as follows: Copy (Center) utility patch for Smart Panel 3.0xA and 3.10A: Download epson11002.sea.hqx Business Card patch for Smart Panel 3.0xA: Download epson10974.sea.hqx Smart Panel 3.0xA patch: Download epson10972.sea.hqx Smart Panel 3.10A patch (for Stylus CX6400 and Photo RX500 only): Download epson10973.sea.hqx Important Note: The patches have been tested to work on Mac OS 10.3 and 10.3.1. Mac OS 10.3.2 was released after these patches were posted so they only support OS 10.3 and 10.3.1. If you continue to have functionality issues after installing the patches, make sure you have installed the latest Epson Scan Twain drivers. Check the Epson website for the most current versions. Page 2 of 2