Epson Stylus Pro 7800 Professional Edition Printer Guide - Page 158

Solving Operational Problems

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158 | Solving Problems Solving Operational Problems If you can't turn the printer on, if it stops printing unexpectedly, or if nothing prints, check the following: • Paper is loaded correctly. • The printer is plugged securely into a working electrical outlet that's not controlled by a switch or timer. • The interface cable is securely connected to the printer and your system. • The voltage supplied by the electrical outlet matches the voltage on the printer's rating label. If not, turn off the power and unplug the power cord immediately. Contact Epson for assistance; see page 11 for details. If none of these suggestions help, try the solutions below. Problem Solution The printer stops printing unexpectedly. ◗ If the Pause light is flashing, the printer is performing a maintenance procedure or waiting for ink to dry. Check the display message and lights on the control panel. Wait until the Pause light stops flashing. ◗ Check the display message and lights on the control panel to see if an error has occurred. Follow the instructions for the messages beginning on page 150. The printer sounds as ◗ Follow the instructions beginning on page 123 to clean the print head. if it's printing, but nothing prints. ◗ Communication between the computer and printer may have been momentarily interrupted. Try restarting the computer and printing again. Nothing prints. ◗ Turn off the printer and computer. Make sure the interface cable is securely plugged in. Then restart the printer and computer. ◗ Make sure the interface cable meets the required specifications; see page 12 or 13. ◗ The printer port setting doesn't match the printer connection port (Windows). Windows XP: Click Start > Control Panel > Printers and Other Hardware > Printers and Faxes. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. Windows 2000: Click Start > Settings > Printers. Right-click the icon for your printer, then select Properties. Click the Ports tab and make sure your printer port is selected. ◗ Download and install the latest driver for Macintosh or Windows from the Epson web site at http://prographics.epson.com. 6-158

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158
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Solving Problems
Solving Operational Problems
If you can’t turn the printer on, if it stops printing unexpectedly, or if
nothing prints, check the following:
•
Paper is loaded correctly.
•
The printer is plugged securely into a working electrical outlet that’s not
controlled by a switch or timer.
•
The interface cable is securely connected to the printer and your system.
•
The voltage supplied by the electrical outlet matches the voltage on the
printer’s rating label. If not, turn off the power and unplug the power
cord immediately. Contact Epson for assistance; see page 11 for details.
If none of these suggestions help, try the solutions below.
Problem
Solution
The printer stops
printing
unexpectedly.
◗
If the
Pause light is flashing, the printer is performing a maintenance procedure or
waiting for ink to dry. Check the display message and lights on the control panel.
Wait until the
Pause
light stops flashing.
◗
Check the display message and lights on the control panel to see if an error has
occurred. Follow the instructions for the messages beginning on page 150.
The printer sounds as
if it’s printing, but
nothing prints.
◗
Follow the instructions beginning on page 123 to clean the print head.
◗
Communication between the computer and printer may have been momentarily
interrupted. Try restarting the computer and printing again.
Nothing prints.
◗
Turn off the printer and computer. Make sure the interface cable is securely
plugged in. Then restart the printer and computer.
◗
Make sure the interface cable meets the required specifications; see page 12 or 13.
◗
The printer port setting doesn’t match the printer connection port (Windows).
Windows XP:
Click
Start
>
Control Panel
>
Printers and Other Hardware
>
Printers and Faxes
. Right-click the icon for your printer, then select
Properties
.
Click the
Ports
tab and make sure your printer port is selected.
Windows 2000:
Click
Start
>
Settings
>
Printers
. Right-click the icon for your
printer, then select
Properties
. Click the
Ports
tab and make sure your printer port is
selected.
◗
Download and install the latest driver for Macintosh or Windows from the Epson