Epson Stylus Scan 2000 Product Support Bulletin(s) - Page 8

EPSON PRODUCT SUPPORT BULLETIN Date: 9/24/2001 PSB No.: PSB.2001.09.003 Reference: TE00-683 Originator: JD Authorization: Affected Product(s): Stylus Scan 2000/2500 Subject: Smart Panel Updater for Macintosh OS 9.1 This bulletin provides Smart Panel updater information that addresses Stylus Scan 2000/2500 Smart Panel compatibility issues with Mac OS 9.1. Description: When running the software setup installer from the Stylus Scan 2000/2500 product CD to install Smart Panel and the printer/scanner drivers, the following error message appears when you click the Add Software button. Solution: To address this issue and properly run Smart Panel follow the instructions below. 1. Install Smart Panel and the Stylus Scan drivers (printer & scanner) separately from their respective folders. Do not attempt to launch Smart Panel at this point or you will get an error message that says: "Cannot find correct info for the multi-function device". 2. To enable Smart Panel to launch correctly, you must install the Smart Panel updater. This program automatically updates the Smart Panel preferences file. 3. The updater can be downloaded from Epson's web site. Please use one of the following links to access the updater. Follow the on-screen instructions to download the file. Stylus Scan 2000: http://support.epson.com/hardware/allinone/ss2k__/filelibrary.html Stylus Scan 2500: http://support.epson.com/hardware/allinone/ss25__/filelibrary.html Updater Installation Instructions: 1. Double-click the Updater file to extract the Installer folder. 2. Double-click the appropriate Stylus Scan Update icon. 3. Click Install on the next screen. 4. When the installation has finished click Quit. 5. Launch Smart Panel; it should open and display the main user interface screen. 1