Home » Epson Manuals » Inkjet Printers » Epson WF-5620 » Manual Viewer

Epson WF-5620 Users Guide - Page 302

Cannot Send or Receive Faxes, Parent topic, Line Type

Add to My Manuals
Save this manual to your list of manuals

Page 302 highlights

Parent topic: Solving Problems Cannot Send or Receive Faxes If you cannot send or receive faxes, try these solutions: • Make sure the recipient's fax machine is turned on and working. • Make sure paper is loaded correctly in your product. • Make sure you have set up your header information and have not blocked your caller ID. Otherwise, your faxes might be rejected by the recipient's fax machine. • Make sure Receive Mode is set to Auto so you can receive faxes automatically. • Check that the cable connecting your telephone wall jack to your product's LINE port is secure. • Print a fax connection report using your product control panel or fax software to help diagnose the problem. • Verify that the telephone wall jack works by connecting a phone to it and testing it. • If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line or Terminal Adapter, change the Line Type setting to PBX. If you still cannot send a fax, turn off the turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the product to drop the first digit of a fax number.) • If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to enable faxing over the line. Contact your DSL provider for the necessary filter. • If your telephone line has static, turn off your product's error correction mode fax communication setting and try faxing again. • Try lowering your product's fax speed setting. • Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a color fax. • If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to prevent disruption of incoming faxes. Note: If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax transmission will work when using VoIP. If your phone line includes voice mail answering services, calls or faxes may be inadvertently received by your voice mail service. 302

Section	Page
Contents	3
Product Basics	14
Using the Control Panel	14
Control Panel Buttons and Lights	14
Status Icon Information	15
Status Button Information	17
Setting a Password and Locking the Control Panel	17
Entering Characters on the LCD Screen	19
Using Presets	20
Changing LCD Screen Language	22
Adjusting Control Panel Sounds	23
Adjusting the Screen Brightness	23
Turning Off the Operation Time Out Setting	24
Product Parts Locations	25
Product Parts - Top	26
Product Parts - Inside	28
Product Parts - Back	29
Using Eco Mode and Other Power Saving Settings	30
Changing the Eco Settings	30
Changing the Sleep Timer Settings	31
Changing the Power Off Timer Settings	32
Epson Connect Solutions for Smartphones, Tablets, and More	33
Using Epson Email Print	33
Using the Epson iPrint Mobile App	33
Using Epson Remote Print	34
Using Epson Scan to Cloud	34
Using AirPrint	35
Using Google Cloud Print	35
Wi-Fi or Wired Networking	37
Wi-Fi Infrastructure Mode Setup	37
Selecting Wireless Network Settings From the Control Panel	38
Wi-Fi Direct Mode Setup	41
Enabling Wi-Fi Direct Mode	42
Wi-Fi Protected Setup (WPS)	44
Using WPS to Connect to a Network	45
Printing a Network Status Sheet	46
Changing or Updating Network Connections	48
Accessing the Web Config Utility	48
Changing a USB Connection to a Wi-Fi Connection	48
Changing a Wi-Fi Connection to a Wired Network Connection	49
Connecting to a New Wi-Fi Router	49
Disabling Wi-Fi Features	50
Loading Paper	51
Loading Paper in the Cassette	51
Loading Paper and Envelopes in the Rear Paper Feed Slot	55
Paper Loading Capacity	60
Available Epson Papers	61
Selecting the Paper Settings for Each Source - Control Panel	63
Paper Type Settings	64
Selecting Default Paper Settings - Administrator	65
Selecting the Default Printer Settings	65
Paper Source Settings Options	67
Setting the Universal Print Settings	67
Universal Print Settings Options	69
Installing and Enabling the Optional Second Paper Cassette	69
Installing the Optional Second Paper Cassette	70
Placing Originals on the Product	71
Placing Originals on the Scanner Glass	71
Placing Originals in the Automatic Document Feeder	72
Copying	75
Copying Documents or Photos	75
Copying Options	76
Printing from a Computer	79
Printing with Windows	79
Selecting Basic Print Settings - Windows	79
Paper Source Options - Windows	81
Print Quality Options - Windows	82
Multi-Page Printing Options - Windows	82
Selecting Double-sided Printing Settings - Windows	83
Double-sided Printing Options - Windows	85
Print Density Adjustments - Windows	86
Selecting Additional Layout and Print Options - Windows	87
Custom Color Correction Options - Windows	89
Image Options and Additional Settings - Windows	90
Header/Footer Settings - Windows	90
Selecting a Printing Preset - Windows	91
Selecting Extended Settings - Windows	93
Extended Settings - Windows	94
Printing Your Document or Photo - Windows	95
Selecting Default Print Settings - Windows	96
Changing the Language of the Printer Software Screens	97
Changing Automatic Update Options	98
Printing with OS X	99
Selecting Basic Print Settings - OS X	100
Paper Source Options - Mac OS X	103
Print Quality Options - OS X	103
Print Options - OS X	104
Selecting Page Setup Settings - OS X	104
Selecting Print Layout Options - OS X	105
Selecting Double-sided Printing Settings - OS X	106
Double-sided Printing Options and Adjustments - OS X	107
Managing Color - OS X	108
Color Matching and Color Options - OS X	109
Selecting Printing Preferences - OS X	110
Printing Preferences - OS X	111
Printing Your Document or Photo - OS X	112
Checking Print Status - OS X	113
Cancelling Printing Using a Product Button	114
Scanning	115
Starting a Scan	115
Starting a Scan Using the Product Control Panel	115
Adding and Assigning Scan Jobs	117
Starting a Scan with Document Capture Pro or Document Capture	118
Starting a Scan Using the Epson Scan Icon	121
Starting a Scan from a Scanning Program	123
Selecting Epson Scan Settings	125
Scan Modes	125
Selecting the Scan Mode	125
Scanning in Office Mode	126
Available Document Source Settings - Office Mode	129
Selecting a Scan Area - Office Mode	129
Available Image Adjustments - Office Mode	132
Scanning in Professional Mode	133
Available Document Source Settings - Professional Mode	136
Available Image Types - Professional Mode	136
Selecting a Scan Area - Professional Mode	137
Available Image Adjustments - Professional Mode	140
Selecting a Scan Size - Professional Mode	142
Image Preview Guidelines	145
Scan Resolution Guidelines	145
Selecting Scan File Settings	146
Available Scanned File Types and Optional Settings	148
Scanning with OS X Using Image Capture	149
Available Scan Settings - OS X Image Capture	151
Scanning Special Projects	152
Scanning to a SharePoint Server or Cloud Service	152
Scanning Multi-Page Originals as Separate Files	154
Faxing	156
Connecting a Telephone or Answering Machine	156
Setting Up Fax Features	159
Setting Up Basic Fax Features	160
Selecting Your Country or Region	160
Selecting the Date and Time	161
Using the Fax Setup Wizard	164
Selecting the Line Type	166
Setting the Number of Rings to Answer	168
Selecting Advanced Fax Settings	170
User Default Settings - Fax	172
Send Settings - Fax	174
Receive Settings - Fax	174
Output Settings - Fax	175
Basic Settings - Fax	177
Security Settings - Fax	178
Setting Up Fax Features Using the Fax Utility - Windows	179
Setting Up Fax Features Using the Fax Utility - OS X	181
Setting Up Contacts and Contact Groups	183
Setting Up Contacts Using the Product Control Panel	183
Creating a Contact	183
Editing or Deleting a Contact	186
Creating a Contact Group	187
Editing or Deleting a Contact Group	189
Setting Up Speed/Group Dial Lists Using the Fax Utility - Windows	191
Setting Up Speed/Group Dial Lists Using the Fax Utility - OS X	195
Sending Faxes	197
Sending Faxes from the Product Control Panel	197
Sending a Fax Using the Keypad, Contact List, or History	197
Fax Sending Options	199
Sending a Fax at a Specified Time	201
Sending a Fax on Demand	202
Sending a Stored Fax	203
Dialing Fax Numbers from a Connected Telephone	205
Sending Faxes Using the Fax Utility - Windows	205
Sending Faxes Using the Fax Utility - OS X	208
Receiving Faxes	211
Fax Reception	211
Receiving Faxes Automatically	212
Receiving Faxes Manually	212
Receiving a Fax by Polling	213
Viewing a Fax on the LCD Screen	213
Checking Fax Status	214
Printing Fax Reports	215
Fax Report Options	216
Using USB Flash Drives With Your Product	217
Inserting a USB Flash Drive	217
USB Device Photo File Specifications	217
Removing a USB Flash Drive	217
Viewing and Printing From the LCD Screen	218
Printing JPEG Photos	218
Printing TIFF Files	220
Photo Adjustment Options - Device Mode	220
Print Setting Options - Device Mode	221
Transferring Files on a USB Flash Drive	222
Setting Up File Sharing for File Transfers From Your Computer	222
Transferring Files from a USB Flash Drive to Your Computer	223
Replacing Ink Cartridges and Maintenance Boxes	225
Check Cartridge and Maintenance Box Status	225
Checking Cartridge Status on the LCD Screen	225
Checking Cartridge and Maintenance Box Status with Windows	226
Checking Cartridge and Maintenance Box Status with OS X	229
Purchase Epson Ink Cartridges and Maintenance Box	230
Ink Cartridge and Maintenance Box Part Numbers	230
Removing and Installing Ink Cartridges	231
Printing With Black Ink and Expended Color Cartridges	235
Printing With Expended Color Cartridges - Windows	235
Printing With Expended Color Cartridges - OS X	236
Conserving Low Black Ink with Windows	238
Replacing the Maintenance Box	238
Adjusting Print Quality	242
Print Head Maintenance	242
Print Head Nozzle Check	242
Checking the Nozzles Using the Product Control Panel	242
Checking the Nozzles Using a Computer Utility	245
Print Head Cleaning	246
Cleaning the Print Head Using the Product Control Panel	247
Cleaning the Print Head Using a Computer Utility	248
Print Head Alignment	251
Aligning the Print Head Using the Product Control Panel	251
Aligning the Print Head Using a Computer Utility	253
Cleaning the Paper Guide	255
Cleaning and Transporting Your Product	257
Cleaning Your Product	257
Transporting Your Product	259
Solving Problems	260
Checking for Software Updates	260
Product Status Messages	261
Status Menu Error Codes	262
Running a Product Check	265
Resetting Control Panel Defaults	267
Solving Setup Problems	268
Noise After Ink Installation	268
Software Installation Problems	268
Solving Network Problems	269
Product Cannot Connect to a Wireless Router or Access Point	269
Network Software Cannot Find Product on a Network	270
Product Does Not Appear in OS X Printer Window	271
Cannot Print Over a Network	271
Cannot Scan Over a Network	273
Solving Copying Problems	274
Product Makes Noise, But Nothing Copies	274
Product Makes Noise When It Sits for a While	274
Solving Paper Problems	274
Paper Feeding Problems	275
Paper Jam Problems Inside the Product	275
Paper Jam Problems in the Cassette	277
Paper Jam Problems in the Duplexer (Rear Cover)	279
Document Jams in the Automatic Document Feeder	281
Paper Ejection Problems	284
Solving Problems Printing from a Computer	284
Nothing Prints	285
Product Icon Does Not Appear in Windows Taskbar	285
Printing is Slow	286
Solving Page Layout and Content Problems	287
Inverted Image	288
Too Many Copies Print	288
Blank Pages Print	288
Incorrect Margins on Printout	289
Incorrect Characters Print	289
Incorrect Image Size or Position	290
Slanted Printout	290
Solving Print Quality Problems	291
White or Dark Lines in Printout	291
Blurry or Smeared Printout	292
Faint Printout or Printout Has Gaps	293
Grainy Printout	294
Incorrect Colors	295
Solving Scanning Problems	296
Scanning Software Does Not Operate Correctly	296
Cannot Start Epson Scan	297
Solving Scanned Image Quality Problems	298
Image Consists of a Few Dots Only	298
Line of Dots Appears in All Scanned Images	298
Straight Lines in an Image Appear Crooked	299
Image is Distorted or Blurry	299
Image Colors are Patchy at the Edges	299
Image is Too Dark	300
Back of Original Image Appears in Scanned Image	300
Ripple Patterns Appear in an Image	300
Scanned Image Colors Do Not Match Original Colors	300
Scan Area is Not Adjustable in Thumbnail Preview	301
Scanned Image Edges are Cropped	301
Solving Faxing Problems	301
Cannot Send or Receive Faxes	302
Cannot Receive Faxes with a Telephone Connected to Your Product	303
When to Uninstall Your Product Software	303
Uninstalling Product Software - Windows	304
Uninstalling Product Software - OS X	305
Where to Get Help	305
Technical Specifications	307
Windows System Requirements	307
OS X System Requirements	308
Printing Specifications	308
Scanning Specifications	309
Automatic Document Feeder (ADF) Specifications	309
Fax Specifications	310
Paper Specifications	310
Printable Area Specifications	311
Ink Cartridge Specifications	313
Dimension Specifications	314
Electrical Specifications	314
Environmental Specifications	315
Interface Specifications	315
Network Interface Specifications	315
Safety and Approvals Specifications	317
Notices	318
General Product Safety Instructions	318
Ink Cartridge Safety Instructions	320
LCD Screen Safety Instructions	321
Wireless Connection Safety Instructions	321
Telephone Equipment Safety Instructions	321
FCC Compliance Statement	322
Software Notice	324
Trademarks	327
Copyright Notice	327
libTIFF Software Acknowledgment	328
A Note Concerning Responsible Use of Copyrighted Materials	329
Default Delay Times for Power Management for Epson Products	329

Match case Limit results 1 per page

Parent topic:

Solving Problems

Cannot Send or Receive Faxes

If you cannot send or receive faxes, try these solutions:

• Make sure the recipient's fax machine is turned on and working.

• Make sure paper is loaded correctly in your product.

• Make sure you have set up your header information and have not blocked your caller ID. Otherwise,

your faxes might be rejected by the recipient's fax machine.

• Make sure Receive Mode is set to

Auto

so you can receive faxes automatically.

• Check that the cable connecting your telephone wall jack to your product's

LINE

port is secure.

• Print a fax connection report using your product control panel or fax software to help diagnose the

problem.

• Verify that the telephone wall jack works by connecting a phone to it and testing it.

• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line

or Terminal Adapter, change the

Line Type

setting to

PBX

. If you still cannot send a fax, turn off the

turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the

product to drop the first digit of a fax number.)

• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to

enable faxing over the line. Contact your DSL provider for the necessary filter.

• If your telephone line has static, turn off your product's error correction mode fax communication

setting and try faxing again.

• Try lowering your product's fax speed setting.

• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a

color fax.

• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to

prevent disruption of incoming faxes.

Note:

If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that

fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax

transmission will work when using VoIP.

If your phone line includes voice mail answering services, calls or faxes may be inadvertently received

by your voice mail service.

302