Epson WorkForce Enterprise WF-C20750 Administrator Guide - Page 69

Message, Solution, DNS error. Check DNS settings.

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Message DNS error. Check DNS settings. Authentication error. Please check the Email Server Settings. Solution Try the following: • Make sure the address in the contacts list on the printer and the address of the shared folder are the same. • If the computer's IP address is static or set manually, change the computer name in the network path to the IP address. For example, change \\EPSON02\SCAN to \\192.168.xxx.xxx\SCAN. • Make sure your computer is turned on and not running in a power-saving mode, such as sleep or standby. If your computer is in sleep mode, you cannot save scanned images to the shared folder. • Temporarily disable your computer's firewall and security software. If this clears the error, check the settings in the security software. • You cannot save scanned images to a shared folder when using a public network. • If the IP address changes when reconnecting using DHCP on a laptop, obtain the IP address again. • Check the DNS on your product and on the server, computer, or router. • Make sure the computer name and IP address are correct. If user restrictions have been enabled, make sure you enter in the correct user name and password. Also, make sure that the password has not expired. 69

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69
Message
Solution
DNS error. Check DNS settings.
Try the following:
• Make sure the address in the contacts list on the
printer and the address of the shared folder are
the same.
• If the computer's IP address is static or set
manually, change the computer name in the
network path to the IP address. For example,
change \\EPSON02\SCAN to
\\192.168.xxx.xxx\SCAN.
• Make sure your computer is turned on and not
running in a power-saving mode, such as sleep
or standby. If your computer is in sleep mode,
you cannot save scanned images to the shared
folder.
• Temporarily disable your computer's firewall and
security software. If this clears the error, check
the settings in the security software.
• You cannot save scanned images to a shared
folder when using a public network.
• If the IP address changes when reconnecting
using DHCP on a laptop, obtain the IP address
again.
• Check the DNS on your product and on the
server, computer, or router.
• Make sure the computer name and IP address
are correct.
Authentication error. Please check the Email
Server Settings.
If user restrictions have been enabled, make sure
you enter in the correct user name and password.
Also, make sure that the password has not
expired.