Epson WorkForce Enterprise WF-C20750 Administrator Guide - Page 70

Solving Network Software Usage Problems, Message, Solution, Parent topic

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Message Communication error. Check the Wi-Fi/network connection. The file name is already in use. Rename the file and scan again. Scanned file(s) are too large. Only XX page(s) have been sent. Check if the destination has enough space. Solution Try the following: • Make sure MS Network is enabled. • Make sure the address in the contacts list on the printer and the address of the shared folder are the same. • Access rights for the user in the contacts list should be added to the Sharing and Security tabs of the shared folder's properties. Access permissions should also be enabled for the user. • Print a network connection report to check if the printer is connected to the network. Check if there is a file with the same name as the file you want to save in the shared folder. Delete the saved file or select a different file name. Try the following: • Increase the storage space in the specified folder. • Reduce the number of documents. • Lower the scanning resolution or increase the compression ratio to reduce the size of the scanned image. Parent topic: Solving Problems Solving Network Software Usage Problems Check these sections if you have problems using the network software. Cannot Access Web Config The "Out of Date" Message Appears "The name of the security certificate does not match" Message Appears Model Name or IP Address Not Displayed in EpsonNet Config Parent topic: Solving Problems 70

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70
Message
Solution
Communication error. Check the Wi-Fi/network
connection.
Try the following:
• Make sure MS Network is enabled.
• Make sure the address in the contacts list on the
printer and the address of the shared folder are
the same.
• Access rights for the user in the contacts list
should be added to the Sharing and Security
tabs of the shared folder's properties. Access
permissions should also be enabled for the user.
• Print a network connection report to check if the
printer is connected to the network.
The file name is already in use. Rename the file
and scan again.
Check if there is a file with the same name as the
file you want to save in the shared folder. Delete
the saved file or select a different file name.
Scanned file(s) are too large. Only XX page(s)
have been sent. Check if the destination has
enough space.
Try the following:
• Increase the storage space in the specified
folder.
• Reduce the number of documents.
• Lower the scanning resolution or increase the
compression ratio to reduce the size of the
scanned image.
Parent topic:
Solving Problems
Solving Network Software Usage Problems
Check these sections if you have problems using the network software.
Cannot Access Web Config
The "Out of Date" Message Appears
"The name of the security certificate does not match" Message Appears
Model Name or IP Address Not Displayed in EpsonNet Config
Parent topic:
Solving Problems