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Epson WorkForce Pro WF-C869R Users Guide - Page 363

Solving Problems, Product Status Messages

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Solving Problems Check these sections for solutions to problems you may have using your product. Product Status Messages Job Status Error Codes Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Copying Problems Solving Paper Problems Solving Problems Printing from a Computer Solving PostScript Printing Problems Solving Page Layout and Content Problems Solving Print Quality Problems Solving Scanning Problems Solving Scanned Image Quality Problems Solving Faxing Problems Solving USB Device Problems Uninstall Your Product Software Where to Get Help Product Status Messages You can often diagnose problems with your product by checking the messages and status icons on its LCD screen. You can also check for errors by pressing the Job/Status button and selecting Printer Status. Note: If the screen is dark, press the screen to wake the product from sleep mode. 363

Section	Page
Contents	3
Product Basics	16
Installing the Optional Cabinet and Paper Cassettes	16
Installing the Optional Cabinet	16
Installing the Optional Paper Cassette Units	24
Enabling the Optional Paper Cassettes - Windows	31
Enabling the Optional Paper Cassettes - Mac	33
Using the Control Panel	34
Control Panel Buttons and Lights	34
Status Icon Information	35
Selecting the Date and Time	36
Selecting Your Country or Region	38
Setting a Password and Locking the Control Panel	40
Entering Characters on the LCD Screen	43
Using Presets	43
Setting User Feature Restrictions (Access Control)	46
Changing LCD Screen Language	47
Adjusting Control Panel Sounds	48
Adjusting the Screen Brightness	49
Turning Off the Operation Time Out Setting	50
Preventing PC Connection via USB	51
Product Parts Locations	53
Product Parts - Front	54
Product Parts - Inside	58
Product Parts - Back	60
Checking for Software Updates	61
Using Power Saving Settings	62
Changing the Sleep Timer Settings	62
Changing the Power Off Timer Settings	64
Epson Connect Solutions for Smartphones, Tablets, and More	65
Setting Up Epson Connect Services	66
Using Epson Email Print	67
Using the Epson iPrint Mobile App	68
Using Epson Remote Print	68
Using Epson Scan to Cloud	69
Using AirPrint	70
Using Google Cloud Print	70
Setting Up Google Cloud Print on a Chromebook	71
Android Printing Using the Epson Print Enabler	72
Using Fire OS Printing	73
Using Windows 10 Mobile Printing	73
Using Epson Print and Scan App with Windows Tablets	74
Wi-Fi or Wired Networking	75
Wi-Fi Infrastructure Mode Setup	75
Selecting Wireless Network Settings from the Control Panel	76
Wi-Fi Direct Mode Setup	79
Enabling Wi-Fi Direct Mode	80
Wi-Fi Protected Setup (WPS)	82
Using WPS to Connect to a Network	82
Printing a Network Status Sheet	83
Configuring Email Server Settings	84
Changing or Updating Network Connections	85
Accessing the Web Config Utility	86
Changing a USB Connection to a Wi-Fi Connection	86
Changing a Wi-Fi Connection to a Wired Network Connection	86
Connecting to a New Wi-Fi Router	87
Disabling Wi-Fi Features	87
Enabling Epson Universal Print Driver (PCL) or PostScript Printing	89
Installing the Epson Universal Print Driver - Windows	89
Installing the PostScript (PS3) Printer Software - Windows	93
Installing the PostScript (PS3) Printer Software - Mac	93
Selecting PDL (Page Description Language) Settings	94
PDL Print Configuration Options	96
Selecting Printer Language and Interface Settings	98
Printing Language and Interface Options	100
Printing a PCL or PS3 (PostScript) Status Sheet	100
Loading Paper	102
Loading Paper in the Cassette	102
Loading Paper and Envelopes in the Rear Paper Feed Slot	105
Paper Loading Capacity	109
Double-sided Printing Capacity	112
Available Epson Papers	114
Paper or Media Type Settings - Printing Software	117
Selecting the Paper Settings for Each Source - Control Panel	118
Paper Type Settings - Control Panel	119
Selecting Default Paper Settings - Administrator	120
Selecting the Default Printer Settings	121
Paper Source Settings Options	122
Selecting the Universal Print Settings	123
Universal Print Settings Options	125
Placing Originals on the Product	126
Placing Originals on the Scanner Glass	126
Placing Originals in the Automatic Document Feeder	127
Copying	131
Copying Documents or Photos	131
Copying Options	132
Printing from a Computer	136
Printing with the Standard Epson Printer Software - Windows	136
Selecting Basic Print Settings - Windows	137
Paper Source Options - Windows	139
Print Quality Options - Windows	140
Multi-Page Printing Options - Windows	140
Selecting Double-sided Printing Settings - Windows	141
Double-sided Printing Options - Windows	144
Print Density Adjustments - Windows	144
Selecting Additional Layout and Print Options - Windows	145
Custom Color Correction Options - Windows	147
Image Options and Additional Settings - Windows	148
Header/Footer Settings - Windows	149
Selecting a Printing Preset - Windows	150
Selecting Extended Settings - Windows	151
Extended Settings - Windows	153
Printing Your Document or Photo - Windows	154
Locking Printer Settings - Windows	155
Locked Setting Options	157
Entering a User ID and Password for Printing	158
Selecting Default Print Settings - Windows	159
Changing the Language of the Printer Software Screens	160
Changing Automatic Update Options	161
Printing with the Epson Standard Printer Software - Mac	162
Selecting Basic Print Settings - Mac	163
Paper Source Options - Mac	167
Print Quality Options - Mac	167
Print Options - Mac	168
Selecting Page Setup Settings - Mac	168
Selecting Print Layout Options - Mac	169
Selecting Double-sided Printing Settings - Mac	169
Double-sided Printing Options and Adjustments - Mac	171
Managing Color - Mac	171
Color Matching and Color Options - Mac	172
Selecting Printing Preferences - Mac	173
Printing Preferences - Mac	174
Printing Your Document or Photo - Mac	175
Checking Print Status - Mac	175
Printing with the Epson Universal Print Driver - Windows	176
Synchronizing Printer Settings - Epson Universal Print Driver - Windows	177
Selecting Basic Print Settings - Epson Universal Print Driver - Windows	179
Selecting Additional Layout and Print Options - Epson Universal Print Driver - Windows	182
Selecting Maintenance Options - Epson Universal Print Driver - Windows	184
Extended Settings - Epson Universal Print Driver - Windows	185
Selecting Default Print Settings - Epson Universal Print Driver - Windows	186
Locking Printer Settings - Epson Universal Print Driver - Windows	188
Epson Universal Print Driver Locked Setting Options	189
Adding Network Printers - Epson Universal Print Driver - Windows	190
Printing with the PostScript (PS3) Printer Software - Windows	193
Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows	193
Selecting Basic Print Settings - PostScript Printer Software - Windows	194
Selecting Additional Layout and Print Options - PostScript Printer Software - Windows	197
Selecting Default Print Settings - PostScript Printer Software - Windows	198
Printing with the PostScript (PS3) Printer Software - Mac	199
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac	200
Selecting Basic Print Settings - PostScript Printer Software - Mac	201
Selecting Page Setup Settings - PostScript Printer Software - Mac	206
Selecting Print Layout Options - PostScript Printer Software - Mac	207
Sizing Printed Images - PostScript Printer Software - Mac	208
Managing Color - PostScript Printer Software - Mac	208
Printing Your Document or Photo - PostScript Printer Software - Mac	209
Checking Print Status - PostScript Printer Software - Mac	210
Cancelling Printing Using a Product Button	211
Scanning	212
Starting a Scan	212
Starting a Scan Using the Product Control Panel	212
Scanning to Email	214
Scanning to a Network Folder or FTP Server	216
Adding and Assigning Scan Jobs with Document Capture Pro or Document Capture	219
Control Panel Scanning Options	220
Starting a Scan Using the Epson Scan 2 Icon	223
Starting a Scan from a Scanning Program	225
Starting a Scan from a Smart Device	227
Scanning with Document Capture Pro or Document Capture	227
Scanning in Epson Scan 2	230
Additional Scanning Settings - Main Settings Tab	233
Additional Scanning Settings - Advanced Settings Tab	233
Saving Scanned Documents as a Searchable PDF Using Epson Scan 2	234
Image Format Options	236
Scan Resolution Guidelines	237
Scanning Special Projects	237
Scanning to a SharePoint Server or Cloud Service	237
Scanning Multi-Page Originals as Separate Files	239
Entering a User ID and Password for Scanning	241
Creating Contacts for Scanning	242
Faxing	245
Connecting a Telephone or Answering Machine	245
Setting Up Fax Features	251
Setting Up Basic Fax Features	251
Using the Fax Setup Wizard	251
Selecting the Line Type	253
Setting the Number of Rings to Answer	255
Selecting Advanced Fax Settings	257
Send Settings - Fax	258
Print Settings - Fax	259
Basic Settings - Fax	260
Security Settings - Fax	262
Setting Up the Fax Utility - Windows	263
Setting Up Fax Features Using the Fax Utility - Mac	265
Setting Up Contacts and Contact Groups	266
Setting Up Contacts Using the Product Control Panel	267
Creating a Contact	267
Editing or Deleting a Contact	269
Creating a Contact Group	271
Editing or Deleting a Contact Group	273
Importing Contacts Using the Fax Utility - Windows	275
Setting Up Speed/Group Dial Lists Using the Fax Utility - Mac	278
Sending Faxes	280
Sending Faxes from the Product Control Panel	280
Sending a Fax Using the Keypad, Contact List, or History	281
Fax Sending Options	283
Sending a Fax at a Specified Time	285
Sending a Fax on Demand	287
Sending a Stored Fax	287
Dialing Fax Numbers from a Connected Telephone	289
Sending Faxes Using the Fax Utility - Windows	290
Sending Faxes Using the Fax Utility - Mac	292
Receiving Faxes	295
Fax Reception	295
Receiving Faxes Automatically	296
Receiving Faxes Manually	296
Forwarding Received Faxes	297
Receiving a Fax by Polling	298
Viewing a Fax on the LCD Screen (Using the Fax Box)	299
Selecting Received Fax Options Using the Fax Utility - Windows	301
Checking Fax Status	304
Printing Fax Reports	305
Fax Report Options	305
Using External USB Devices with Your Product	307
Connecting a USB Device	307
USB Device Photo File Specifications	307
Disconnecting a USB Device	308
Viewing and Printing from the LCD Screen	308
Printing JPEG Photos	308
Printing TIFF and PDF Files	309
Print Setting Options - Device Mode	310
Transferring Files on a USB Device	311
Setting Up File Sharing for File Transfers from Your Computer	312
Transferring Files from a USB Device to Your Computer	313
Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers	315
Check Ink and Maintenance Box Status	315
Checking Ink Status on the LCD Screen	316
Checking Ink and Maintenance Box Status - Windows	317
Checking Ink and Maintenance Box Status - Mac	319
Purchase Epson Ink Packs and Maintenance Boxes	320
Ink Supply Unit (Ink Pack) Part Numbers	320
Removing and Installing Ink Packs	321
Printing with Black Ink and Expended Color Ink Packs	325
Printing with Expended Color Ink Packs - Windows	325
Conserving Low Black Ink with Windows	326
Replacing the Maintenance Box	326
Replacing the Rollers for Paper Cassette 1	328
Replacing the Rollers for Paper Cassettes 2 to 4	333
Resetting the Roller Counter on the LCD Screen	338
Adjusting Print Quality	340
Print Head Maintenance	340
Print Head Nozzle Check	341
Checking the Nozzles Using the Product Control Panel	341
Checking the Nozzles Using a Computer Utility	343
Print Head Cleaning	345
Cleaning the Print Head Using the Product Control Panel	346
Cleaning the Print Head Using a Computer Utility	347
Print Quality Adjustment	349
Adjusting the Print Quality Using the Product Control Panel	350
Adjusting the Quality for Each Paper Type	351
Cleaning the Paper Guide	354
Cleaning and Transporting Your Product	356
Cleaning Your Product	356
Transporting Your Product	360
Solving Problems	363
Product Status Messages	363
Job Status Error Codes	366
Running a Product Check	370
Resetting Control Panel Defaults	372
Solving Setup Problems	373
Product Does Not Turn On or Off	374
Noise After Ink Installation	374
Software Installation Problems	374
Solving Network Problems	375
Product Cannot Connect to a Wireless Router or Access Point	375
Network Software Cannot Find Product on a Network	377
Product Does Not Appear in Mac Printer Window	378
Cannot Print Over a Network	378
Cannot Scan Over a Network	380
Solving Copying Problems	381
Product Makes Noise, But Nothing Copies	381
Product Makes Noise When It Sits for a While	381
Originals Do Not Feed From the Automatic Document Feeder	381
Solving Paper Problems	382
Paper Feeding Problems	383
Paper Jam Problems in the Front Cover (A)	384
Paper Jam Problems in the Rear Paper Feed Slot (B1)	386
Paper Jam Problems in the Cassette (C1/C2/C3/C4)	386
Paper Jam Problems in the Rear Cover 1 (D1)	388
Paper Jam Problems in the Rear Cover (E) of the Optional Paper Cassette Unit	390
Document Jams in the Automatic Document Feeder (F)	393
Paper Ejection Problems	398
Solving Problems Printing from a Computer	398
Nothing Prints	398
Product Icon Does Not Appear in Windows Taskbar	399
Printing is Slow	400
Solving PostScript Printing Problems	401
Nothing Prints Using the PostScript Printing Software	402
Documents Print Incorrectly Using the PostScript Printing Software	402
Accessing Printer Properties - PostScript - Windows	402
Solving Page Layout and Content Problems	403
Inverted Image	403
Too Many Copies Print	404
Blank Pages Print	404
Incorrect Margins on Printout	404
Incorrect Characters Print	405
Incorrect Image Size or Position	405
Slanted Printout	406
Solving Print Quality Problems	406
White or Dark Lines in Printout	406
Blurry or Smeared Printout	407
Faint Printout or Printout Has Gaps	408
Grainy Printout	409
Incorrect Colors	410
Solving Scanning Problems	411
Scanning Software Does Not Operate Correctly	411
Cannot Start Epson Scan 2	412
Solving Scanned Image Quality Problems	413
Image Consists of a Few Dots Only	413
Line of Dots Appears in All Scanned Images	413
Straight Lines in an Image Appear Crooked	414
Image is Distorted or Blurry	414
Image Colors are Patchy at the Edges	414
Image is Too Dark	415
Back of Original Image Appears in Scanned Image	415
Ripple Patterns Appear in an Image	415
Scanned Image Colors Do Not Match Original Colors	416
Scanned Image Edges are Cropped	416
Solving Faxing Problems	416
Cannot Send or Receive Faxes	417
Cannot Receive Faxes with a Telephone Connected to Your Product	418
Fax Memory Full Error Appears	419
Sent Fax Quality is Poor	419
Sent Fax is Received in an Incorrect Size	420
Received Fax Quality is Poor	420
Received Fax is Not Printed	421
Solving USB Device Problems	421
Cannot View or Print from a USB Device	421
Cannot Save Files on a USB Device	422
Cannot Transfer Files To or From a USB Device	422
Uninstall Your Product Software	423
Uninstalling Product Software - Windows	423
Uninstalling Product Software - Mac	424
Where to Get Help	425
Technical Specifications	426
Windows System Requirements	426
Mac System Requirements	427
Paper Specifications	428
Printable Area Specifications	429
Scanning Specifications	430
Automatic Document Feeder (ADF) Specifications	431
Fax Specifications	431
Ink Pack Specifications	432
Dimension Specifications	433
Electrical Specifications	434
Environmental Specifications	434
Interface Specifications	434
External USB Device Specifications	435
Network Interface Specifications	435
Safety and Approvals Specifications	436
PS3 Mode Fonts	438
PCL Mode Fonts (URW)	440
Symbol Sets	442
Notices	447
Important Safety Instructions	447
General Product Safety Instructions	447
Optional Cabinet Safety Instructions	449
Ink Pack Safety Instructions	449
Wireless Connection Safety Instructions	450
LCD Screen Safety Instructions	450
Telephone Equipment Safety Instructions	451
FCC Compliance Statement	451
Binding Arbitration and Class Waiver	454
Trademarks	457
Copyright Notice	458
libTIFF Software Acknowledgment	458
A Note Concerning Responsible Use of Copyrighted Materials	459
Default Delay Times for Power Management for Epson Products	459