Epson XP-800 Quick Guide - Page 37

Printing and Copying Problems, Cannot Scan Over the Network, Print a Network Status Sheet

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Page 37 highlights

Cannot Scan Over the Network ■ EPSON Scan is not installed in Mac OS X 10.6 or 10.7; see page 26 for scanning and download instructions. ■ If you cannot scan from the product's touch screen, make sure you restarted your computer after installing the product software. Make sure EPSON Event Manager is not being blocked by your firewall or security software. Try turning off the firewall. ■ If you are scanning a large document at high resolution, a communication error may occur. If the scan did not complete, lower the scan resolution. ■ If network communication was interrupted while starting EPSON Scan, exit EPSON Scan and restart it after a few seconds. If EPSON Scan cannot restart, turn the product off and on, and then try again. Check the Timeout Setting in EPSON Scan Settings. For details, see the EPSON Scan Help. ■ Make sure EPSON Event Manager is set up to communicate with your product. Print a Network Status Sheet 1. Press if necessary, press l or r, then select Setup. 2. Scroll up or down and select Wi-Fi/Network Settings. 3. Scroll up or down and select Wi-Fi/Network Status. 4. Select Print the status sheet, then press x. Printing and Copying Problems ■ When loading paper in the paper cassettes, make sure it is loaded facedown (usually the whiter, brighter, or glossy side) and under the edge guides. When loading paper in the rear feed slot, make sure to load it face up. ■ Make sure the paper size and source selected on the touch screen or in your printer software is correct for the paper you loaded. ■ Letter-size paper is automatically selected for copying. If your legal-size document is cropped, scroll down and select Reduce/Enlarge, then select Legal->Letter. ■ When scanning, position your original with the bottom against the front right corner of the scanner glass. If the edges are cropped, move it away from the corner slightly. ■ You cannot print, copy, or receive faxes when an ink cartridge is expended. Replace any expended cartridges before printing. ■ To select two-sided printing in Mac OS X, choose 2-sided Settings from the pop-up menu. Do not select Layout from the pop-up menu. Solving Problems 37

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Solving Problems
37
Cannot Scan Over the Network
■
EPSON Scan is not installed in Mac OS X 10.6 or 10.7; see page 26 for scanning and
download instructions.
■
If you cannot scan from the product’s touch screen, make sure you restarted your
computer after installing the product software. Make sure EPSON Event Manager is
not being blocked by your firewall or security software. Try turning off the firewall.
■
If you are scanning a large document at high resolution, a communication error may
occur. If the scan did not complete, lower the scan resolution.
■
If network communication was interrupted while starting EPSON Scan, exit EPSON
Scan and restart it after a few seconds. If EPSON Scan cannot restart, turn the
product off and on, and then try again. Check the
Timeout Setting
in
EPSON Scan
Settings
. For details, see the EPSON Scan Help.
■
Make sure EPSON Event Manager is set up to communicate with your product.
Print a Network Status Sheet
1.
Press
if necessary, press
l
or
r
, then select
Setup
.
2.
Scroll up or down and select
Wi-Fi/Network Settings
.
3.
Scroll up or down and select
Wi-Fi/Network Status
.
4.
Select
Print the status sheet
, then press
x
.
Printing and Copying Problems
■
When loading paper in the paper cassettes, make sure it is loaded facedown (usually
the whiter, brighter, or glossy side) and under the edge guides. When loading paper in
the rear feed slot, make sure to load it face up.
■
Make sure the paper size and source selected on the touch screen or in your printer
software is correct for the paper you loaded.
■
Letter-size paper is automatically selected for copying. If your legal-size document is
cropped, scroll down and select
Reduce/Enlarge
, then select
Legal->Letter
.
■
When scanning, position your original with the bottom against the front right corner
of the scanner glass. If the edges are cropped, move it away from the corner slightly.
■
You cannot print, copy, or receive faxes when an ink cartridge is expended. Replace
any expended cartridges before printing.
■
To select two-sided printing in Mac OS X, choose
2-sided Settings
from the pop-up
menu. Do not select
Layout
from the pop-up menu.