Foscam FI9853EP USER MANUAL - Page 67

www.foscam.us Figure 7.9 7.1.3 I have forgotten the administrator password To reset the administrator password, you had better unplug the network cable firstly. After that, press and hold down the RESET BUTTON about 5 seconds. Releasing the reset button, the password will turn to the factory default. Default administrator username/password: admin with blank password 7.1.4 Subnet doesn't match Check whether your ipcamera in the same subnet of your computer. The step is Control PanelNetwork ConnectionsDbclick Local Area Connections  Choose GeneralProperties. Check subnet mask, IP address and gateways. When you set IP address please make sure they are in the same subnet. Otherwise you can't access camera. 7.1.5 Camera can not record Camera can not record when I click Record button or I can't change the manually record path. When you use Windows7 or Vista, you may be not able to do manually record or change the record path because of the security settings of computer. There are two ways to resolve this problem: (1) Please add the camera as a trusted site to resolve this issue. The steps are IE browserToolInternet PropertiesSecurityTrusted sitesSitesAdd (2) Open IE browser, then right click, select "Run as administrator" 7.1.6 No Pictures Problems The video streaming is transmitted by the ActiveX controller. If ActiveX controller isn't installed correctly you will see no video image. You can resolve this problem by this way: Download ActiveX controller and set the safety property of IE in the PC when you view it first time: IE browser  Tool  Internet Proper  Security  Custom Level  ActiveX control and Plug-ins. Three options of Foscam Digital Technologies LLC 66 Telephone: 1-800-930-0949