Fujitsu S1500M Operator's Guide - Page 314

Troubleshooting Checklist Symptom Scanning does not start. Check This Item Resolution Is ScanSnap Manager running properly? Do the following: If ScanSnap Manager is not running properly, the [ScanSnap Manager] icon in the taskbar is displayed as . 1. Update the ScanSnap Manager driver. Select the [Start] menu → [Control Panel] → [System and Maintenance] → [Device Manager]. In the [Device Manager], select [Imaging devices], right-click [ScanSnap S1500] and select [Update Driver Software] from the menu displayed. If this does not improve the situation, perform Step 2. 2. Turn the ScanSnap off and on again. Wait at least 5 seconds before turning the scanner on. If this does not improve the situation, perform Step 3. 3. When using a USB hub, directly connect the ScanSnap to your computer. If this does not improve the situation, perform Step 4. 4. Restart your computer. If none of the above operations resolve the problem, uninstall and re-install ScanSnap Manager. For details about how to uninstall ScanSnap Manager, refer to "Uninstalling on a Windows OS" (page 355). If ScanSnap Manager is not running properly, the [ScanSnap Manager] icon in the Dock is displayed as . If the ScanSnap is in sleep mode before turning the power off, the ScanSnap may not be recognized when the power is turned on again. 1. Turn the ScanSnap off and on again. Wait at least 5 seconds before turning the scanner on. If this does not improve the situation, perform Step 2. 2. If an USB hub is used, directly connect the ScanSnap to your computer. If this does not improve the situation, perform Step 3. 3. Restart your computer. If none of the above operations resolve the problem, uninstall and re-install ScanSnap Manager. For details about how to uninstall ScanSnap Manager, refer to "Uninstalling on a Mac OS" (page 357). Did you resume the computer from the hibernation state? When you perform a scan after resuming the computer from the hibernation state, move the mouse or press any key before scanning. 314