Gateway EC14D Service Guide - Page 132

Power On Issue, Computer Shutsdown Intermittently, Start, Check, AC/Batt only, power on, AC/Battery

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Power On Issue If the system doesn't power on, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check AC/Batt only power on OK Swap AC/Battery NG OK Check Power/B Whether OK Swap Power NG SW/B Swap M/B Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 1. Check the power cable is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the outlet. 3. Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly into a known good electrical outlet. 4. Disconnect the power and open the casing to check the Thermal Unit (see "Thermal Unit Failure" on page 131) and fan airways are free of obstructions. 5. Remove all external and non-essential hardware connected to the computer that are not necessary to boot the computer to the failure point. 6. Remove any recently installed software. 7. If the Issue is still not resolved, see "Online Support Information" on page 167. 122 Chapter 4

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122
Chapter 4
Power On Issue
If the system doesn’t power on, perform the following actions one at a time to correct the problem. Do not
replace a non-defective FRUs:
Computer Shutsdown Intermittently
If the system powers off at intervals, perform the following actions one at a time to correct the problem.
1.
Check the power cable is properly connected to the computer and the electrical outlet.
2.
Remove any extension cables between the computer and the outlet.
3.
Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly
into a known good electrical outlet.
4.
Disconnect the power and open the casing to check the Thermal Unit (see “Thermal Unit Failure” on page
131) and fan airways are free of obstructions.
5.
Remove all external and non-essential hardware connected to the computer that are not necessary to
boot the computer to the failure point.
6.
Remove any recently installed software.
7.
If the Issue is still not resolved, see “Online Support Information” on page 167.
Start
Check
AC/Batt only
power on
Swap
AC/Battery
OK
NG
Check
Power/B
Whether OK
OK
Swap Power
SW/B
OK
NG
Swap M/B