Harman Kardon DAL 150 Owners Manual - Page 13

Troubleshooting Guide - drivers

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TROUBLESHOOTING GUIDE Your DAL 150 EzLink Computer-to-Home-Audio Link has been designed to operate automatically and with minimal user involvement once installation has been completed. If you do experience any difficulties, please consult this troubleshooting guide for assistance. Symptom Possible Cause Solution DAL 150 was disconnected from PC without uninstall procedure, and PC requires the software PC needs to reload driver software into system memory if a different USB port was used Anytime the DAL 150 is plugged into a different USB port from the initial installation, such as the second port on a computer with two ports, or switching from the docking station to the port directly in the laptop or vice versa, the Windows operating system will need to reload the driver in order to associate it with the new port. When the "Found New Hardware" dialog box asks for the location of the driver, browse to c:\HK\DAL 150. Unable to uninstall DAL 150 DAL 150 not connected to computer In order to initiate the uninstallation procedure, you must run the program C:\HK\DAL 150\RemoveMp3.exe. Icon still appears in systray - uninstallation procedure not complete For Windows 2000 or XP systems, go to the Device Manager and make sure that both "HK DAL 150" and "Loader 8051 Firmware" have been uninstalled. Try repeating the uninstallation procedure. 13

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TROUBLESHOOTING GUIDE
Your DAL 150 EzLink Computer-to-Home-Audio Link has been designed to operate automatically and with
minimal user involvement once installation has been completed. If you do experience any difficulties, please
consult this troubleshooting guide for assistance.
Symptom
Possible Cause
Solution
DAL 150 was disconnected from
PC needs to reload driver
Anytime the DAL 150 is plugged into
PC without uninstall procedure,
software into system memory
a different USB port from the initial
and PC requires the software
if a different USB port was used
installation, such as the second port on
a computer with two ports, or switching
from the docking station to the port
directly in the laptop or vice versa, the
Windows operating system will need to
reload the driver in order to associate it
with the new port. When the “Found
New Hardware” dialog box asks for
the location of the driver, browse to
c:\HK\DAL 150.
Unable to uninstall DAL 150
DAL 150 not connected
In order to initiate the uninstallation
to computer
procedure, you must run the program
C:\HK\DAL 150\RemoveMp3.exe.
Icon still appears in systray –
For Windows 2000 or XP systems, go to
uninstallation procedure
the Device Manager and make sure that
not complete
both “HK DAL 150” and “Loader 8051
Firmware” have been uninstalled. Try
repeating the uninstallation procedure.
13