HP 17-ac100 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide
HP 17-ac100 Manual
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- HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 1
HP Notebook PC (Intel) Models: HP 17-x000 - 17-x099 Models: HP 17-x100 - 17-x199 Maintenance and Service Guide - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 2
from Microsoft. For more information about Microsoft's support, please see Microsoft's Support Lifecycle FAQ at https://support.microsoft.com/lifecycle The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 3
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 4
iv Safety warning notice - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 5
...9 Display ...9 Right side ...10 Left side ...11 Top ...12 TouchPad ...12 Lights ...13 Button ...14 Keys ...15 Using the action keys ...16 Bottom ...17 Service tag ...18 3 Illustrated parts catalog ...19 Computer major components ...19 Display assembly subcomponents ...24 Miscellaneous parts ...26 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 6
...35 6 Removal and replacement procedures for Authorized Service Provider parts 37 Component replacement procedures ...37 Display backups ...85 Creating HP Recovery media (select products only 85 Using Windows tools ...86 Restore and recovery ...87 Recovering using HP Recovery Manager 87 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 7
(select products only 89 9 Using HP PC Hardware Diagnostics (UEFI) ...91 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 91 10 Specifications ...93 Computer specifications ...93 43.9-cm (17.3-in) display specifications ...94 Hard drive specifications ...94 DVD±RW SuperMulti DL Drive - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 8
viii - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 9
Core Product name HP Notebook PC Model numbers: HP 17-x000 - 17-x099 √ √ √ √ √ √ Processors 6th generation Intel® Core™ processors Intel Core i7-6500U (2.5-GHz, (Intel Skylake U series) √ Intel HD Graphics (Intel Braswell series) √ Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ √ - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 10
Pent/Cel Gen Core Gen Core AMD Radeon R5 R16M-M1-30 with up to √ 2048 MB of dedicated video memory (256Mx16 DDR3 x 4 PCs) Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ √ 16:9 Ultra Wide Aspect Ratio, 43.9-cm (17.3-in) √ √ √ √ √ √ HD+, white light-emitting diode (WLED), eDP, SVA - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 11
● 256-GB ● 128-GB Fixed optical drive Fixed, serial SATA, 9.5-mm tray load DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive √ √ √ √ √ √ Camera and HP TrueVision HD √ √ √ √ √ √ microphone HD camera (fixed, no tilt with activity LED, USB 2.0, BSI sensor, 720p by 30 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 12
UMA Dis Dis 6th UMA 6th Gen Core Gen Core Pent/Cel Pent/Cel Gen Core Gen Core Intel WiDi support Compatible with Miracast-certified devices External HP Multi-Format Digital Media Card Reader √ √ √ √ √ √ media card Support SD/SDHC/SDXC Push-pull insertion/removal Ports HDMI version - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 13
10 Home China Language Edition ● FreeDOS 2.0 ● Windows 10 Home Value India Notebook Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Optical drive Dis 30) HP Notebook PC √ Model numbers: HP 17-x100~17-x199 7th generation Intel® Core™ processors √ Intel Core i7-7500U - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 14
(256Mx16 DDR3 x 4 PCs) AMD Radeon R5 M430 R16M-M1-30 with up to 2048 MB of dedicated video memory (256Mx16 DDR3 x 4 PCs) Support HD Decode, DX12, and (4096×1) + (2048×1) ● 4096-MB total system memory (4096×1) or (2048×2) Supports 6.35-cm (2.5-in) SATA hard drives in 9.5 mm (. √ 37 in) and - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 15
-3 SSD ● 256-GB ● 128-GB Fixed optical Fixed, serial SATA, 9.5-mm tray load √ drive DVD+/-RW Double-Layer SuperMulti Supports zero power optical drive Camera and HP TrueVision HD √ microphone HD camera (fixed, no tilt with activity LED, USB 2.0, BSI sensor, f2.0, 720p by 30 frames per - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 16
Multitouch gestures enabled Taps enabled by default Support Modern Trackpad Gestures Power Battery √ requirements Home High End EM/SL/China ● CPPP Windows 10 Home China Language Edition Serviceability End-user replaceable parts: √ ● AC adapter ● Battery ● Optical drive Discrete - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 17
obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display 9 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 18
● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. Reads optional memory cards that information, type help in the taskbar search box, select Help and Support, and then type disc compatibility in the search box. Opens the optical - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 19
(microphone) Connects optional powered stereo speakers, headphones, combo jack earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional standalone microphones. Left side 11 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 20
additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 21
Lights Component (1) (2) Caps lock light Mute light Description On: Caps lock is on, which switches the key input to all capital letters. ● Amber: Computer sound is off. ● Off: Computer sound is on. Top 13 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 22
Button Component Power button Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 23
navigational and numeric functions on the integrated numeric keypad. When num lock is on, the keypad can be used like an external numeric keypad. Top 15 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 24
the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 25
Bottom Component (1) Battery lock (2) Battery bay (3) Battery release latch (4) Speakers Description Locks the battery in the battery bay. Holds the battery. Releases the battery. Produce sound. Bottom 17 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 26
components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. 18 Chapter - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 27
Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components 19 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 28
Item (1) (2) Component Spare part number Display assembly [43.9-cm 17.3-in] NOTE: Displays are only spared at the subcomponent level. NOTE: For display assembly spare part information, see Display assembly subcomponents on page 24. Top cover/keyboard (includes TouchPad) NOTE: For a detailed list - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 29
-005 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 731999-005 1-TB, 5400-rpm, 2.5-inch 778192-005 500-GB, 5400-rpm, 2.5 inch 778188-005 (15) Hard drive holder 905974-001 (16) RTC battery 858288-001 (17) Speakers (includes left and right speakers and cable) 856617-001 (18) WLAN module - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 30
7 or non-Windows operating system xxxxxx-601: Windows 10 For use in models with discrete graphics: ● Intel Core i7-7500U processor and 4 GB of dedicated video memory (R7M1-70) ● Intel Core i7-7500U processor and 2 GB of dedicated video memory (R5M1-30) ● Intel Core i5-7200U processor and 4 GB of - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 31
Item Component ● Intel Core i3-6100U processor (models with 2 SODIMM slots) ● Intel Core i3-6100U processor ● Intel Core i3-5005U processor (models with 2 SODIMM slots) ● Intel Pentium N3710 processor (models with 1 SODIMM slot) ● Intel Celeron N3060 processor (models with 1 SODIMM slot) (21) - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 32
Display assembly subcomponents 24 Chapter 3 Illustrated parts catalog - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 33
Item Component Spare part number (1) Display bezel 856597-001 (2) Raw display panel (16:9 Ultra Wide Aspect Ratio [43.9-cm 17.3-in]; includes screw covers and touch sensor) FHD, anti glare 798926-007 FHD, Touch On Panel (TOP) 851048-001 HD, Touch On Panel (TOP) 851049-001 HD+, - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 34
part number 900659-001 908286-001 908287-001 908288-001 Miscellaneous parts Component HP Smart AC adapter 65-W EM 65-W 45-W Power cord (3-pin, Kit (includes front and rear feet) Screw Kit HDMI to VGA adapter Notebook sleeve Spare part number 714635-850 710412-001 741553-850 213356-008 286497- - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 35
Mass storage devices Item Component (1) DVD+/-RW Double-Layer SuperMulti Drive (2) Optical drive bracket (3) Optical drive bezel (4) Optical drive connector (5) Hard drive (does not include bracket) 2-TB, 5400-rpm, 2.5-inch 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 1-TB, 5400-rpm, - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 36
Item Component 256 GB 128 GB Cables Spare part number 865902-003 827560-025 Item (1) (2) (3) (4) (5) Description TouchPad cable Touch click board cable Power button board cable USB board cable Optical drive connector cable Spare part number 856605-001 856606-001 856604-001 856603-001 856609- - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 37
plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 38
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 39
V 12,000 V 6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V Relative humidity 40% 15,000 V 5,000 V 800 V 700 V 4,000 V 5,000 V 20,000 V 11,000 V 55% 7,500 V 3,000 use properly grounded tools and equipment. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● When - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 40
with ground cords of one megohm resistance ● Static-dissipative tables or floor mats with hard ties to the ground ● Field service kits ● Static awareness labels ● Material-handling packages ● Nonconductive plastic bags, tubes, or boxes ● Metal tote boxes ● Electrostatic voltage levels and - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 41
on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. many as 2 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 42
Battery Description 4-cell, 41-Whr, 2.8-Ah Li-ion battery 3-cell, 31-Whr, 2.8-Ah Li-ion battery Spare part number 807957-001 807956-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 43
Optical drive Description Optical drive (DVD+/-RW Double-Layer SuperMulti) Optical drive bracket Optical drive bezel Spare part number 756564-037 856610-001 856598-001 Before removing the optical drive, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 44
3. If it is necessary to replace the bracket on the rear of the optical drive, remove the Phillips PM2.0×2.5 screw (1) that secures the bracket to the drive, and then remove the bracket (2). Reverse this procedure to reassemble and install the optical drive. 36 Chapter 5 Removal and replacement - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 45
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions as 58 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 46
the adhesive that secures the webcam/microphone module to the display (1). c. Disconnect the cable (2) from the module. 38 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 47
d. Remove the module (3). 5. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel. c. On the back of the - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 48
d. Remove the display panel from the computer (2). Reverse this procedure to reassemble and install the display bezel, webcam/microphone module, and display panel. 40 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 49
35). To remove the bottom cover: 1. Position the computer upside down with the front toward you. 2. Remove the two rubber feet (1). 3. Remove the service label screw cutouts from above the two screws under the label (2). NOTE: Two screws that are located under the regulatory label are marked with - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 50
cover from the computer, and then remove the cover (2). Reverse this procedure to install the bottom cover. 42 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 51
Hard drive NOTE: The hard drive spare part kit does not include the hard drive cover. Description 2-TB, 5400-rpm, 2.5-inch 1-TB, 5400-rpm, 2.5-inch, hybrid 8 GB SSD 1-TB, 5400-rpm, 2.5-in 500-GB, 5400-rpm, 2.5 inch Hard drive holder Spare part number 801808-005 731999-005 778192-005 778188-005 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 52
2. Rotate the hard drive upward (1). 3. Pull the drive away from the connector, and then remove it from the computer (2). 44 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 53
4. To disassemble the hard drive, lift the cover off the hard drive Reverse this procedure to reassemble and install the hard drive. Component replacement procedures 45 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 54
and then receive a warning message, remove the module to restore device functionality, and then contact support. Before removing the WLAN module, follow these steps: 1. Shut down the computer. If you are up.) 46 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 55
3. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 56
battery from the socket (1), and then remove the battery (2). Reverse this procedure to install the RTC battery. 48 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 57
Memory module Description Memory module (PC3L, 12800, 1600-MHz) For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron processors 8-GB 4-GB 2-GB Memory module (PC4, 17000, 2133-MHz) For use in models with 6th generation Intel Core processors 8-GB 4- - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 58
2. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. 50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 59
Solid-state drive Description 256-GB solid-state drive 128-GB solid-state drive Spare part number 865902-003 827560-025 Before removing the solid-state drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 60
board from the holder, remove the two Phillips PM2.0×4.0 screws (1) that secure the board to the holder. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 61
4. Lift the board out of the holder (2). Reverse this procedure to install the solid-state drive holder and board. Component replacement procedures 53 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 62
computer. 3. Remove the optical drive connector and cable (3). Reverse this procedure to install the optical drive connector. 54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 63
TouchPad click board Description TouchPad click board TouchPad click board cable TouchPad cable Spare part number 858259-001 856606-001 856605-001 Before removing the TouchPad click board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 64
USB board to the computer. 3. Remove the USB board (3). Reverse this procedure to install the USB board. 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 65
Speakers Description Speakers (includes left and right speakers and cable) Spare part number 856617-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 66
order indicated, remove the six Phillips PM2.0×3.0 screws (2) that secure the heat sink to the system board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 67
c. Remove the heat sink (3) from the system board. 2. If you have a model with discrete graphics and no fan integrated in the heat sink: a. In the order indicated, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board. b. Remove the heat sink (2) from the system - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 68
order indicated, remove the four Phillips PM2.0×3.0 screws (1) that secure the heat sink to the system board. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 69
b. Remove the heat sink (2) from the system board. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 70
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 71
● Discrete graphics without fan: Thermal paste is used on the processor (1) and associated heat sink area (2), as well as the graphics chip (3) and associated heat sink area (4). Component replacement procedures 63 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 72
● UMA graphics with fan: Thermal paste is used on the processor (1) and associated heat sink area (2). 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 73
● UMA graphics without fan: Thermal paste is used on the processor (1) and associated heat sink area (2). Reverse this procedure to reassemble and install the heat sink assembly. Component replacement procedures 65 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 74
: Windows 10 For use in models with discrete graphics: ● Intel Core i7-7500U processor and 4 GB of dedicated video memory (R7M1-70) ● Intel Core i7-7500U processor and 2 GB of dedicated video memory (R5M1-30) ● : 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 75
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 76
computer. 4. Lift the system board out of the computer (3). Reverse this procedure to install the system board. 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 77
Display assembly Description Raw display panel (43.9-cm [17.3-in]; includes screw covers) FHD, anti glare FHD, Touch On Panel (TOP) HD, Touch On Panel (TOP) HD+, BrightView Display bezel Display cable Non-touch displays Touch displays Display enclosure for use in non-touch models Red models White - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 78
the display assembly to the computer. 6. Open the display to rotate the hinges upward to an angle (5). 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 79
7. Separate the display assembly from the computer (6). If it is necessary to replace any of the display assembly subcomponents: 1. Flex the inside of the top edge (1), left and right sides (2), and the inside of the bottom edge (3) of the display bezel until the bezel disengages from the display - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 80
secures the webcam/microphone module to the display (1). c. Disconnect the cable (2) from the module. d. Remove the module (3). 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 81
4. To remove the display panel: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure. b. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel. NOTE: In this procedure the display will not be - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 82
board upside down to access the connectors underneath (2). c. Disconnect the cable from the end of the board (1). 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 83
d. Disconnect the two larger cables from the board (2). e. Remove the touch control board from the display assembly (3). 6. To remove the display hinges: a. Remove the three Phillips broadhead PM2.5×3.0 screws (1) from the bottom of each hinge and the Phillips broadhead PM2.5×3.0 screw (2) from the - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 84
transceivers (2), and then remove the antenna cables and transceivers (3). NOTE: Number of antennas and transceivers may vary. 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 85
8. To remove the display/webcam cable, remove the cable from the clips built into the display panel (1), and then remove the cable from the display (2). 9. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone module, the antenna receivers, and all - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 86
. 3. Remove the power button board from the computer (3). Reverse this procedure to install the power button board. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 87
Power connector Description Power connector cable Spare part number 856680-001 Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 88
(5) TouchPad click board cable Spare part number 856604-001 856609-001 856603-001 856605-001 856606-001 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 89
Top cover/keyboard In this section, the first table provides the main spare part number for the keyboard. The second table provides the country codes. NOTE: All top cover/keyboard spare part kits include TouchPad. Description Models without a backlit keyboard: ● Black ● Turbo silver ● White silver - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 90
backlight cable. The top cover/keyboard spare part remains after all other spare parts have been removed. 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 91
be in notebook mode and you must use the keyboard attached to your notebook. Starting Setup HP Support Assistant 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, and then select Specifications - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 92
in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 93
, and then select This PC. ● If your computer does not support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 94
Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. - Be sure that the computer is connected to AC power before you begin creating the - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 95
option (select products only) of HP Recovery Manager to reinstall the individual application or driver. ▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you want to recover - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 96
then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 97
is only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 89 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 98
90 Chapter 8 Backing up, restoring, and recovering in Windows 10 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 99
home page is displayed. 2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run. Download any version of UEFI for a specific product 1. Go to http://www.hp.com/support. 2. Select Get software and drivers. Downloading HP PC Hardware Diagnostics (UEFI) to a USB - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 100
the product name or number. - or - Select Identify now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 92 Chapter 9 Using - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 101
10 Specifications Computer specifications Metric U.S. Dimensions (touch models) Depth 261.1 mm 10.28 in Width 384.5 mm 15.14 in Height (rear) 25.15 mm 0.99 in Weight Touch Non-touch 2.499 kg 2.299 kg 5.51 lb 5.07 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A - 45 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 102
) 220 nits (typical) SVA WLED eDP U.S. 17.3-in 0.157 inch or 0.236 inch Hard drive specifications 2-TB* 1-TB* 500-GB* Dimensions Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm Length Certain restrictions and exclusions apply. Contact technical support for details. 94 Chapter 10 Specifications - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 103
and CD-RW DVD+R, DVD+RW, DVD-R, DVD-RW, DVD-RAM 1.5 cm (0.59 in) 12 cm (4.72 in) 8 cm (3.15 in) 1.2 mm (0.047 in) 0.74 µm CD < 175 ms < 285 ms Line-out, 0.7 Vrms 2 MB DVD < 230 ms 2,700 KB/sec 6,750 KB/sec Multiword DMA Mode < 15 seconds < 6 seconds DVD±RW SuperMulti DL Drive specifications 95 - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 104
96 Chapter 10 Specifications - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 105
11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 106
Requirements for specific countries and regions Country/region Accredited agency Applicable note number 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 107
plug) must bear the BSMI certification mark. 7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 108
100 Chapter 11 Power cord set requirements - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 109
dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 110
102 Chapter 12 Recycling - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 111
15 service specifications 94 hard drive cover removing 45 hard drive holder illustrated 21, 27 HDMI port identifying 11 heat sink assembly illustrated 21 removing 21 hinges illustrated 25 removing 39, 73, 75 HP PC Hardware Diagnostics (UEFI) using 91 HP Recovery Manager correcting boot problems - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 112
device 4, 8 ports 4, 7 power requirements 4, 8 processor 1, 5 product name 1, 5 security 4, 8 serviceability 5, 8 video 3, 7 wireless 3, 7 product name 1, 5 R recover options 87 recovery discs 86, 88 HP Recovery Manager 87 media 88 starting 88 supported discs 86 system 87 USB flash drive 88 using - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 113
service considerations cables 29 connectors 29 plastic parts 29 service tag 18 serviceability, specifications computer 93 display 94 DVD±RW SuperMulti DL Drive 95 hard drive 94 optical drive 95 supported point 85, 86 Windows key, identifying 15 Windows tools using 86 wireless antennas illustrated - HP 17-ac100 | 17-x099 Models: 17-x100 - 17-x199 - Maintenance and Service Guide - Page 114
106 Index
HP Notebook PC (Intel)
Models: HP 17-x000 – 17-x099
Models: HP 17-x100 – 17-x199
Maintenance and Service Guide