HP 3500 Service Manual - Page 343

Less Than X S, Non Hp Supply

Page 343 highlights

Table 7-2. Alphabetical printer messages (continued) Message Description Action No job to cancel This message is displayed when the user presses the Stop key but there is no active job or buffered data to cancel. This message is displayed for two seconds before the printer is returned to the READY state. No action necessary. NON HP SUPPLY DETECTED alternates with For help press Not made by HP. This message is displayed until an HP supply is installed or is pressed. (This message is displayed in the event log as 10.30.xx). If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty. To continue printing, press . The first pending job will be cancelled. If you believe that you installed a genuine HP toner cartridge, wait approximately one minute to ensure the message does not change to another error message (such as 10.92.XX). If another message appears, troubleshoot this second message. If the message does not change within one minute, perform the following steps: 1. If this toner cartridge was previously used in another printer and is low on toner, it will not be recognized as an HP supply, this is the correct message. You can use the cartridge until the toner is gone, or replace the cartridge to remove the message. To continue printing, press . 2. If this toner cartridge is a new, genuine HP supply, test the cartridge using Diagnostics mode on the printer control panel and select Disable Cartridge Check. If the message follows the cartridge, replace the cartridge and return it to HP. NON HP SUPPLY IN USE alternates with Ready The printer has detected that a non- HP supply is currently installed and (override) was pressed. If you believe you purchased an HP supply, please call the HP fraud hotline at 1-877-219-3183. Service or repairs required as a result of using non-HP supplies is not covered under HP warranty. ORDER CARTRIDGE alternates with LESS THAN X PAGES alternates with Ready The identified print cartridge is nearing the end of its useful life. The printer is ready and will continue for the estimated number of pages indicated. Order the identified print cartridge. Printing will continue until REPLACE CARTRIDGE is shown. NOTE Estimated pages remaining is based upon historical page coverage with this supply. See Ordering parts (in Chapter 8) for more information. ENWW Printer error troubleshooting 319

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Message
Description
Action
No job to cancel
This message is displayed when the
user presses the
Stop
key but there is
no active job or buffered data to cancel.
This message is displayed for two
seconds before the printer is returned to
the READY state.
No action necessary.
NON HP SUPPLY
DETECTED
alternates with
For help press
Not made by HP. This message is
displayed until an HP supply is installed
or
is pressed. (This message is
displayed in the event log as 10.30.xx).
If you believe you purchased an
HP supply, please call the HP fraud hotline
at 1-877-219-3183.
Service or repairs required as a result of
using non-HP supplies is not covered
under HP warranty.
To continue printing, press
. The first
pending job will be cancelled.
If you believe that you installed a genuine
HP toner cartridge, wait approximately one
minute to ensure the message does not
change to another error message (such as
10.92.XX). If another message appears,
troubleshoot this second message. If the
message does not change within one
minute, perform the following steps:
1.
If this toner cartridge was previously
used in another printer and is low on
toner, it will not be recognized as an
HP supply, this is the correct
message. You can use the cartridge
until the toner is gone, or replace the
cartridge to remove the message. To
continue printing, press
.
2.
If this toner cartridge is a new,
genuine HP supply, test the cartridge
using Diagnostics mode on the printer
control panel and select Disable
Cartridge Check. If the message
follows the cartridge, replace the
cartridge and return it to HP.
NON HP SUPPLY
IN USE
alternates with
Ready
The printer has detected that a non-
HP supply is currently installed and
(override) was pressed.
If you believe you purchased an
HP supply, please call the HP fraud hotline
at 1-877-219-3183.
Service or repairs required as a result of
using non-HP supplies is not covered
under HP warranty.
ORDER <COLOR>
CARTRIDGE
alternates with
LESS THAN X PAGES
alternates with
Ready
The identified print cartridge is nearing
the end of its useful life. The printer is
ready and will continue for the estimated
number of pages indicated.
Order the identified print cartridge. Printing
will continue until
REPLACE <COLOR>
CARTRIDGE
is shown.
NOTE
Estimated pages remaining is based upon
historical page coverage with this supply.
See
Ordering
parts
(in Chapter 8) for more
information.
Table 7-2. Alphabetical printer messages (continued)
ENWW
Printer error troubleshooting
319