HP 3500 Service Manual - Page 382
Table 7-4. Error messages and associated jam locations, Pick-up stationary jam
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Table 7-4. Error messages and associated jam locations Error message Event log Action code Location/ Action Go to jam Location areas: 13.01.00 (HP 3500/3550) 13.20.00 (HP 3700) Pick-up delay jam 13.01.00 This printer checks the paper movement at all pickup sources twice, if necessary, since the paper pickup can be delayed due to a pickup error. When paper does not reach the registration paper sensor (PS4) within time T after paper pickup, the CPU judges it the pickup delay jam. 1 - Tray 1 pickup area 2 - Tray 2 pickup/feed area 3 - Tray 3 pickup area If this error occurs and no jam exists, verify that the two pick-up assembly connectors are securely seated. To locate these connectors, open the front door and remove the connector cover (part number RC!-1488-000CN) on the lower front right side. 13.02.00 (HP 3500/3550) 13.20.00 (HP 3700) Pick-up stationary jam 13.02.00 When the paper does not pass the registration paper sensor (PS4) within time T after a paper is fed from the registration roller, the CPU judges it a pickup stationary jam. After considerable use (150M pages or more), this jam may be the result of torn mylar tabs on the pick-up assembly. If they are torn, replace the assembly (part number RM1-456-000CN). 1 - Tray 1 pickup area 2 - Tray 2 pickup/feed area 3 - Tray 3 pickup area 13.05.00 (HP 3500/3550) 13.20.00 (HP 3700) Fuser delay jam 13.05.00 When the paper does not reach the fuser delivery paper sensor (PS7) within time T after a paper is fed from the registration roller, the CPU judges it a fuser delay jam. 4 - transfer/ feed area 6 - fuser/facedown delivery area 13.06.00 (HP 3500/3550) 13.20.00 (HP 3700) Fuser stationary jam 13.06.00 When the paper does not pass the fuser delivery paper sensor (PS7) within time T after paper has reached the fuser delivery paper sensor (PS7), the CPU judges it a fuser stationary jam. 6 - fuser/facedown delivery area 13.09.00 (HP 3500/3550) 13.20.00 (HP 3700) Delivery delay jam 13.09.00 When the paper does not reach the face-down paper sensor (PS8) within time T after paper has reached the fuser delivery paper sensor (PS7), the CPU judges it a delivery stationary jam. 6 - fuser/facedown deliver area 358 Chapter 7 Troubleshooting ENWW