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Table 8-27, Problems with Mac OS X continued

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Table 8-27 Problems with Mac OS X (continued) The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection that exists between the printer and the computer. The wrong printer name, IP address, or Rendezvous host name is being used. Print a configuration page in order to check the printer name, IP address, or Rendezvous host name. Verify that the name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The printer software might not have been installed or was installed incorrectly. The Postscript Printer Description (PPD) file is corrupt. Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj, where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj, where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable. A print job was not sent to the printer that you wanted. Cause Solution The print queue might be stopped. Restart the print queue. Open print monitor and select Start Jobs. The wrong printer name or IP address is being used. Another printer Print a configuration page in order to check the printer name, IP with the same or similar name, IP address, or Rendezvous host name address, or Rendezvous host name. Verify that the name, IP address, might have received your print job. or Rendezvous host name on the configuration page matches the 246 Chapter 8 Problem solving ENWW

Section	Page
Printer basics	17
Quick access to printer information	18
World Wide Web links	18
User guide links	18
Where to look for more information	18
Setting up the printer	18
Using the printer	19
Printer configurations	20
HP Color LaserJet 4700 (product number Q7491A)	20
HP Color LaserJet 4700n (product number Q7492A)	20
HP Color LaserJet 4700dn (product number Q7493A)	21
HP Color LaserJet 4700dtn (product number Q7494A)	22
HP Color LaserJet 4700ph+ (product number Q7495A)	22
Printer features	23
Walk around	26
Printer software	28
Software	28
Software features	28
Driver Autoconfiguration	28
Update Now	28
HP Driver Preconfiguration	28
Installing the printing system software	29
Installing Windows printing system software for direct connections	29
Installing Windows printing system software for networks	30
Setting up a Windows computer to use the network printer with Windows-sharing	31
Installing the software after the parallel or USB cable has been connected	31
Uninstalling the software	31
Removing software from Windows operating systems	32
Software for networks	32
HP Web Jetadmin	32
UNIX	33
Utilities	33
HP Easy Printer Care Software	33
Embedded Web server	33
Features	34
Other components and utilities	34
Printer drivers	35
Supported printer drivers	35
Additional drivers	35
Select the correct printer driver	36
Printer-driver Help (Windows)	36
Gaining access to the printer drivers	36
Printer drivers for Macintosh computers	38
Supported printer drivers	38
Gaining access to the printer drivers	38
Software for Macintosh computers	40
Installing Macintosh printing system software for networks	40
Installing Macintosh printing system software for direct connections (USB)	41
To remove software from Macintosh operating systems	42
Using the HP Printer Utility for Macintosh	43
Opening the HP Printer Utility	43
Printing a cleaning page	43
Printing a configuration page	43
Viewing supplies status	44
Ordering supplies online and using other support features	44
Uploading a file to the printer	44
Uploading fonts to the printer	45
Updating the firmware	45
Activating the two-sided printing (duplexing) mode	45
Activating the Economode printing mode	45
Changing the toner density	46
Changing the resolution settings	46
Locking or unlocking printer storage devices	46
Saving or printing stored jobs	46
Configuring trays	47
Changing network settings	47
Opening the embedded Web server	47
Setting up e-mail alerts	48
Print media specifications	49
Supported media weights and sizes	49
Control panel	53
Introduction	54
Display	54
Accessing the control panel from a computer	56
Control panel buttons	57
Interpreting control panel indicator lights	58
Interpreting stapler/stacker indicator light codes	59
Control panel menus	61
Getting started basics	61
Menu hierarchy	62
To enter the menus	62
Retrieve job menu	62
Information menu	62
Paper handling menu	63
Configure device menu	63
Diagnostics menu	65
Retrieve job menu	66
Information menu	67
Paper handling menu	68
Configure device menu	69
Printing menu	69
Print quality menu	70
System setup menu	72
Stapler/stacker menu	75
I/O menu	76
Resets menu	78
Diagnostics menu	79
Changing printer control panel configuration settings	80
Job storage limit	80
Setting the job storage limit	80
Job held timeout	80
Setting the job held timeout	80
Show IP address	81
Showing the IP address	81
Color/black mix	81
Setting the color/black mix	81
Tray behavior options	82
Setting the printer to use the requested tray	82
Setting manually feed prompt	83
Setting the printer default for PS defer media	83
Setting the printer to use size/type prompt	84
Setting the printer to use another tray	84
Setting the printer to duplex blank pages	84
Setting the printer to rotate images	85
Sleep delay	85
Setting sleep delay	85
Disabling/enabling sleep mode	86
Wake time	86
Setting the wake time	86
Display brightness	87
Setting the display brightness	87
Personality	88
Setting the personality	88
Clearable warnings	88
Setting the clearable warnings	88
Auto continue	89
Setting auto continue	89
Replace supplies	89
Setting replace supplies response	90
Order at	90
Setting order at response	90
Color supply out	90
Setting color supply out response	91
Jam recovery	91
Setting jam recovery response	91
RAM disk	92
Changing RAM disk behavior	92
Language	92
Selecting the language	92
Selecting the language if the display is in a language you do not understand	93
Using the printer control panel in shared environments	94
I/O configuration	95
Network configuration	96
Configuring TCP/IP parameters	96
Manually configuring TCP/IP parameters from the printer control panel	96
Setting an IP address	96
Setting the subnet mask	97
Setting the default gateway	98
Disabling network protocols (optional)	98
Disabling IPX/SPX	99
Disabling DLC/LLC	99
Disabling AppleTalk	100
Parallel configuration	101
USB configuration	102
Auxiliary connection configuration	103
HP Jetdirect print servers	104
Available software solutions	104
Wireless printing	105
IEEE 802.11 standard	105
Bluetooth	105
Printing tasks	107
Controlling print jobs	108
Source	108
Type and size	108
Print setting priorities	108
Selecting print media	110
Media to avoid	110
Paper that can damage the printer	110
Automatic media type sensing (auto sense mode)	111
Tray 1 sensing	111
Tray 2–N sensing	112
Configuring input trays	113
Configuring trays when the printer gives a prompt	113
Configuring a tray when loading paper	113
Configuring a tray to match print job settings	114
Configuring trays using the paper handling menu	114
Configuring Tray 2 and optional trays for a custom paper size	115
Printing from Tray 1 (multipurpose tray)	116
Loading Tray 1	116
Printing envelopes from Tray 1	117
Loading envelopes into Tray 1	117
Printing envelopes	118
Printing from Tray 2 or the optional trays	118
Loading detectable standard-sized media into Tray 2 and optional trays	119
Loading undetectable standard-sized media into Tray 2 and optional trays	121
Loading custom-sized media into Tray 2 and optional trays	123
Printing on special media	125
Transparencies	125
Glossy paper	125
Colored paper	126
Envelopes	126
Labels	126
Heavy paper	126
HP LaserJet Tough paper	127
Preprinted forms and letterhead	127
Recycled paper	128
Using features in the printer driver	129
Creating and using quick sets	129
Creating and using watermarks	130
Resizing documents	130
Setting a custom paper size from the printer driver	131
Using different paper/covers	131
Printing a blank first page	131
Printing multiple pages on one sheet of paper	131
Printing on both sides of the paper	132
To print on both sides by using the duplex-printing accessory	132
To print on both sides manually	133
Layout options for printing on both sides	133
Setting the stapling options	134
Setting the color options	134
Using the HP Digital Imaging Options dialog box	135
Using the Services tab	135
Using features in the Macintosh printer driver	137
Creating and using presets in Mac OS X	137
Printing a cover page	137
Printing multiple pages on one sheet of paper	138
Printing on both sides of the paper	138
Setting the color options	139
Two-sided (duplex) printing	141
Control panel settings for automatic two-sided printing	142
To enable or disable two-sided printing from the printer control panel	142
Options for binding two-sided printing jobs	143
Manual two-sided printing	143
Printing booklets	144
Using the stapler/stacker	145
Configuring the printer driver to recognize the stapler/stacker	145
Selecting the printer behavior at staples out	146
Printing to the stapler/stacker	146
Selecting the stapler in an application	146
Selecting the stapler at the control panel	147
Job offset	147
Paper orientation when a stapler/stacker is installed	148
Special printing situations	149
Printing a different first page	149
Printing a blank back cover	149
Printing on custom-size media	149
Stopping a print request	150
Stopping the current print job from the printer control panel	150
Stopping the current print job from a software application	150
Job storage features	151
Proofing and holding a job	151
Printing stored jobs	151
Deleting stored jobs	152
Private jobs	152
Printing a private job	152
Deleting a private job	153
Mopier mode	153
Storing a print job	154
Quick-copying a job	154
Managing memory	156
Managing the printer	157
Printer information pages	158
Menu map	158
Configuration page	158
Supplies status page	159
Usage page	159
Demo page	160
Print CMYK samples	160
Print RGB samples	160
File directory	161
PCL or PS font list	161
Event log	161
Using the embedded Web server	162
Accessing the embedded Web server	162
Information tab	163
Settings tab	163
Setting the real-time clock	164
Networking tab	164
Other links	164
Using the HP Easy Printer Care Software	165
Supported operating systems	165
To use the HP Easy Printer Care Software	165
HP Easy Printer Care Software sections	165
Color	167
Using color	168
HP ImageREt 3600	168
Paper selection	168
Color options	168
sRGB	168
Printing in four colors — CMYK	169
CMYK ink set emulation (PostScript only)	169
Color matching	170
PANTONE® color matching	170
Sample book color matching	170
Printing color samples	171
Managing printer color options on Windows computers	172
Print in grayscale	172
RGB Color (Color Themes)	172
Automatic or manual color adjustment	172
Manual color options	173
Restricting color printing	174
Managing printer color options on Macintosh computers	175
Print Color as Gray	175
Advanced color options for text, graphics, and photographs	175
Halftone options	175
Neutral Grays	175
RGB Color	176
Edge Control	176
Maintenance	177
Managing print cartridges	178
HP print cartridges	178
Non-HP print cartridges	178
Print cartridge authentication	178
HP fraud hotline	178
Print cartridge storage	179
Print cartridge life expectancy	179
Checking the print cartridge life	179
Using the printer control panel	179
Using the embedded Web server	179
Using HP Easy Printer Care Software	179
Using HP Web Jetadmin	179
Changing print cartridges	180
Replacing a print cartridge	180
To replace the print cartridge	180
Replacing supplies	183
Locating supplies	183
Supply replacement guidelines	183
Making room around the printer for replacing supplies	183
Approximate replacement intervals for supplies	184
Replacing the stapler cartridge	184
Using the cleaning page	188
Configuring alerts	191
Problem solving	193
Basic troubleshooting checklist	194
Factors affecting printer performance	195
Troubleshooting information pages	196
Configuration page	196
Paper path test page	196
Registration page	197
Event log	197
Control panel message types	199
Status messages	199
Warning messages	199
Error messages	199
Critical error messages	199
Control panel messages	200
Message listing	200
Paper jams	226
Paper jam recovery	226
To disable paper jam recovery	227
Common causes of paper jams	228
Paper jams	228
Clearing jams	229
Jam in Tray 1	229
Jam in Tray 2 or optional trays	230
Jams in top cover area	231
Clearing a jam in the top cover area	232
Clearing other jams	234
Jams in the stapler/stacker	236
Staple jams	243
Media-handling problems	246
Multiple sheets	246
Stapler/stacker	246
Incorrect page size	247
Incorrect tray	247
Automatic feed error	248
Tray 2 or optional tray feed error	248
Special media feed error	249
Envelope printing error	249
Output quality	250
Duplexing error	250
Printer response problems	251
Control panel display is blank	251
Printer does not print	251
Printer not receiving data	252
Printer selection	253
Printer control panel problems	254
Control panel setting	254
Selecting optional trays	254
Incorrect printer output	255
Incorrect fonts	255
Symbol sets	255
Drifting text	255
Output errors	255
Partial printout	256
Guidelines for printing with different fonts	256
Software application problems	257
System selection through software	257
Font selection from software	257
Color selection from software	257
Optional trays and duplexer recognition	257
Troubleshooting common Macintosh problems	259
Solving problems with Mac OS 9.x	259
Solving problems with Mac OS X	261
Color printing problems	265
Printout color error	265
Incorrect shade	265
Missing color	265
Cartridge error	266
Color match error	266
Print quality troubleshooting	267
Print quality problems associated with media	267
Overhead transparency defects	267
Print quality problems associated with the environment	268
Print quality problems associated with jams	268
Print quality troubleshooting pages	268
Print quality troubleshooting tool	268
Calibrating the printer	269
Repetitive defect ruler	269
Print quality defect chart	270
Working with memory and print server cards	275
Printer memory and fonts	276
Installing a hard disk, memory, and fonts	277
Installing a hard drive	277
Installing DDR memory DIMMs	279
Installing a flash memory card	284
Enabling memory	288
To enable memory for Windows 98 and Me	288
To enable memory for Windows 2000 and XP	288
Installing an HP Jetdirect print server card	289
To install an HP Jetdirect print server card	289
Supplies and accessories	293
Ordering directly through the embedded Web server (for printers with network connections)	294
Part numbers	295
Service and Support	299
Hewlett-Packard limited warranty statement	300
Print cartridge limited warranty statement	301
Fuser and transfer unit limited warranty statement	302
HP maintenance agreements	303
On-site service agreements	303
Priority on-site service	303
Next-day on-site service	303
Weekly (volume) on-site service	303
Printer specifications	305
Physical dimensions	306
Electrical specifications	307
Acoustic emissions	308
Environmental specifications	309
Regulatory information	311
FCC regulations	312
FCC regulations	312
Environmental product stewardship program	313
Protecting the environment	313
Ozone production	313
Power consumption	313
Paper use	313
Plastics	313
HP LaserJet printing supplies	313
HP Printing Supplies Returns and Recycling Program Information	313
Recycled paper	314
Material restrictions	314
Disposal of waste equipment by users in private households in the European Union	315
Material Safety Data Sheet (MSDS)	315
For more information	315
Declaration of Conformity	316
Safety statements	317
Laser safety	317
Canadian DOC regulations	317
EMI statement (Korea)	317
VCCI statement (Japan)	317
AC cordset statement (Japan)	317
Laser Statement for Finland	318
Glossary	319

Match case Limit results 1 per page

The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup

Utility.

Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,

and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous is selected,

depending on the type of connection that exists between the printer

and the computer.

The wrong printer name, IP address, or Rendezvous host name is

being used.

Print a configuration page in order to check the printer name, IP

address, or Rendezvous host name. Verify that the name, IP address,

or Rendezvous host name on the configuration page matches the

printer name, IP address, or Rendezvous host name in the Print

Center or Printer Setup Utility.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause

Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,

and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The printer software might not have been installed or was installed

incorrectly.

Make sure that the printer PPD is in the following hard-drive folder:

Library/Printers/PPDs/Contents/Resources/

<lang>.lproj

, where <lang> is the two-letter language code for

the language that you are using. If necessary, reinstall the software.

See the getting started guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder:

Library/

Printers/PPDs/Contents/Resources/<lang>.lproj

where <lang> is the two-letter language code for the language that

you are using. Reinstall the software. See the getting started guide

for instructions.

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on,

and the ready light is on. If you are connecting through a USB or

Ethernet hub, try connecting directly to the computer or use a different

port.

The interface cable might be defective or of poor quality.

Replace the interface cable. Make sure to use a high-quality cable.

A print job was not sent to the printer that you wanted.

Cause

Solution

The print queue might be stopped.

Restart the print queue. Open

print monitor

and select

Start Jobs

The wrong printer name or IP address is being used. Another printer

with the same or similar name, IP address, or Rendezvous host name

might have received your print job.

Print a configuration page in order to check the printer name, IP

address, or Rendezvous host name. Verify that the name, IP address,

or Rendezvous host name on the configuration page matches the

Table 8-27

Problems with Mac OS X (continued)

246

Chapter 8

Problem solving

ENWW