HP 7350 HP Photosmart 7350 and 7345 printers - (English) Basic Guide - Page 41

Problem, Possible cause, Solution, Windows PC, Remove, HP Photosmart software, Macintosh, Uninstall - photosmart installation software

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Problem Possible cause Solution When I connect a USB cable between the printer and my computer, I get an error saying YOU HAVE CONNECTED YOUR COMPUTER TO THE PRINTER'S FRONT USB PORT. You have connected your computer to the camera port on the front of the printer. This port should only be used to connect an HP direct-printing digital camera to the printer. Try the following: • Connect the USB cable to the USB port on the back of the printer. If you were installing the printer software when you received the error message, try the following: Windows PC 1 Uninstall the printer software. Insert the printer software CD into your computer, click Remove HP Photosmart software, then follow the instructions on your computer screen. 2 When the uninstall is complete, restart your computer. 3 Connect the USB cable to the USB port on the back of the printer. 4 Reinstall the printer software. See the Software Setup & Product Support booklet for instructions. Macintosh 1 Uninstall the printer software. Insert the printer software CD into your computer, select Uninstall from the Installer, then follow the instructions on your computer screen. 2 When the uninstall is complete, restart your computer. 3 Connect the USB cable to the USB port on the back of the printer. 4 Reinstall the printer software. See the Software Setup & Product Support booklet for instructions. troubleshooting: USB connection problems 37

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troubleshooting: USB connection problems
37
When I connect a
USB cable between
the printer and my
computer, I get an
error saying YOU
HAVE
CONNECTED
YOUR COMPUTER
TO THE PRINTER'S
FRONT USB PORT.
You have connected your
computer to the camera
port on the front of the
printer. This port should
only be used to connect
an HP direct-printing
digital camera to the
printer.
Try the following:
•
Connect the USB cable to the
USB port on the
back
of the
printer.
If you were installing the printer
software when you received the
error message, try the following:
Windows PC
1
Uninstall the printer software.
Insert the printer software CD
into your computer, click
Remove
HP Photosmart software
, then
follow the instructions on your
computer screen.
2
When the uninstall is complete,
restart your computer.
3
Connect the USB cable to the
USB port on the
back
of the
printer.
4
Reinstall the printer software. See
the
Software Setup & Product
Support
booklet
for instructions.
Macintosh
1
Uninstall the printer software.
Insert the printer software CD
into your computer, select
Uninstall
from the Installer, then
follow the instructions on your
computer screen.
2
When the uninstall is complete,
restart your computer.
3
Connect the USB cable to the
USB port on the
back
of the
printer.
4
Reinstall the printer software. See
the
Software Setup & Product
Support
booklet
for instructions.
Problem
Possible cause
Solution