HP 7350 HP Photosmart 7350 and 7345 printers - (English) Basic Guide - Page 42

printer problems - photosmart windows 8

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Problem Possible cause Solution Windows PC only When I connect a USB cable between the printer and my computer, an UNKNOWN DEVICE message appears. Static electricity has built up in the cable between your computer and printer. OR You may have a defective USB cable. OR Your USB cable may not be connected properly. OR The software could not identify the printer; the printer-USB connection may be defective. Try the following: 1 Disconnect the USB cable from your printer. 2 Disconnect the power cord from the printer. 3 Wait approximately 10 seconds. 4 Plug the power cord back into the printer. 5 Plug the USB cable back into the USB port on the back of the printer. 6 If UNKNOWN DEVICE continues to appear in the New Hardware Wizard dialog box, check www.hp.com for updates or contact HP Support and Services. See the Software Setup & Product Support booklet that came with your printer for contact information. printer problems Problem Printing is very slow. (continued on next page) Possible cause Solution Your computer may have less than the recommended system requirements. Check the amount of free RAM (memory) and the processor speed of your computer. See the specifications section of the HP Photosmart Printer Help for system requirements. Too many software Close all unnecessary software programs may be running at programs. the same time. 38 basics guide

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basics guide
38
printer problems
Windows PC only
When I connect a
USB cable between
the printer and my
computer, an
UNKNOWN
DEVICE message
appears.
Static electricity has built
up in the cable between
your computer and
printer.
OR
You may have a defective
USB cable.
OR
Your USB cable may not
be connected properly.
OR
The software could not
identify the printer; the
printer-USB connection
may be defective.
Try the following:
1
Disconnect the USB cable from
your printer.
2
Disconnect the power cord from
the printer.
3
Wait approximately 10 seconds.
4
Plug the power cord back into
the printer.
5
Plug the USB cable back into the
USB port on the
back
of the
printer.
6
If UNKNOWN DEVICE
continues to appear in the New
Hardware Wizard dialog box,
check
www.hp.com
for updates
or contact HP Support and
Services. See the
Software Setup
& Product Support
booklet that
came with your printer for
contact information.
Problem
Possible cause
Solution
Problem
Possible cause
Solution
Printing is very
slow.
(continued on next
page)
Your computer may have
less than the recommended
system requirements.
Check the amount of free RAM
(memory) and the processor
speed of your computer. See the
specifications
section of the HP
Photosmart Printer Help for
system requirements.
Too many software
programs may be running at
the same time.
Close all unnecessary software
programs.