HP Armada e500s Armada E500 Series Quick Reference Guide - Page 166
Solving Internet Problems
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Solving Internet Problems Problem Possible Cause Solution Cannot register Windows when attempting a Webbased online registration You do not have an ISP account. Choose an ISP and install appropriate software provided by the ISP before accessing the Internet. Not connecting to Internet Dial-Up is not configured correctly for the Internet. Configure Internet setup using the Internet Connection Wizard. Cannot connect to Internet Service Provider, or no Internet access ISP connection problem. Call your ISP for support. Cannot connect to AOL Internet is not set up correctly, or the modem is not connected correctly. Ensure that the modem is connected to the telephone properly and appears correctly in the Device Manager. Click StartàSettingsàControl PanelàSystemàDevice Manager tab. If there is a modem problem, Modem will appear in the list with a yellow circle and exclamation point beside it. Double-click on Modem to see the device status and a list of problems. If these are correct, call AOL for support of their product. Unable to set up the ISP Microsoft Network (MSN), or receive vxd error after trying to install MSN Compaq does not Contact Microsoft support third party ISP Network (MSN) for such as MSN. support of their product. Cannot access a particular website Internet site filtering is Set the desired level of enabled. Internet security and filtering. Refer to your Web browser software documentation. 16-18 Troubleshooting