Section |
Page |
HP ProLiant Servers Troubleshooting Guide |
1 |
Notice |
2 |
Contents |
3 |
Introduction |
9 |
What's new |
9 |
Revision history |
9 |
375445-xx7 (November 2008) |
9 |
375445-xx6 (September 2007) |
10 |
375445-xx5 (June 2006) |
10 |
375445-xx4 (May 2006) |
11 |
375445-xx3 (September 2005) |
11 |
Getting started |
12 |
HP ProLiant 100 Series Server troubleshooting information |
12 |
How to use this guide |
12 |
Pre-diagnostic steps |
13 |
Important safety information |
13 |
Symbols on equipment |
13 |
Warnings and cautions |
14 |
Electrostatic discharge |
15 |
Symptom information |
16 |
Prepare the server for diagnosis |
16 |
Common problem resolution |
17 |
Loose connections |
17 |
Service notifications |
17 |
Firmware updates |
17 |
DIMM handling guidelines |
18 |
Hard drive guidelines |
18 |
SAS and SATA hard drive guidelines |
18 |
SCSI hard drive guidelines |
18 |
Hard drive LED combinations |
19 |
Hot-plug SCSI hard drive LED combinations |
19 |
SAS and SATA hard drive LED combinations |
19 |
Server updates with an HP Trusted Platform Module and BitLocker™ enabled |
20 |
Diagnostic flowcharts |
22 |
Troubleshooting flowcharts |
22 |
Troubleshooting flowchart reference websites |
22 |
Start diagnosis flowchart |
24 |
General diagnosis flowchart |
25 |
Power-on problems flowchart |
26 |
Server power-on problems flowchart |
26 |
pClass server blade power-on problems flowchart |
28 |
c-Class server blade power-on problems flowchart |
28 |
POST problems flowchart |
29 |
Server and pClass server blade POST problems flowchart |
30 |
c-Class server blade POST problems flowchart |
31 |
Operating system boot problems flowchart |
31 |
Server fault indications flowchart |
32 |
Server and pClass server blade fault indications flowchart |
34 |
c-Class server blade fault indications flowchart |
35 |
Hardware problems |
36 |
Procedures for all ProLiant servers |
36 |
Power problems |
36 |
Power source problems |
36 |
Power supply problems |
36 |
UPS problems |
37 |
UPS is not working properly |
37 |
Low battery warning is displayed |
37 |
One or more LEDs on the UPS is red |
37 |
General hardware problems |
38 |
Problems with new hardware |
38 |
Unknown problem |
39 |
Third-party device problems |
39 |
Testing the device |
39 |
Internal system problems |
40 |
CD-ROM and DVD drive problems |
40 |
System does not boot from the drive |
40 |
Data read from the drive is inconsistent, or drive cannot read data |
40 |
Drive is not detected |
41 |
Diskette drive problems |
41 |
Diskette drive light stays on |
41 |
A problem has occurred with a diskette transaction |
41 |
Diskette drive cannot read a diskette |
41 |
Drive is not found |
41 |
Non-system disk message is displayed |
41 |
Diskette drive cannot write to a diskette |
41 |
Drive problems (hard drives and solid state drives) |
42 |
HP SIM reports a drive fault on a parallel SCSI hard drive managed by an HP Smart Array controller |
42 |
The fault LED is illuminated on a parallel SCSI hard drive managed by an HP Smart Array controller |
42 |
System completes POST but drive fails |
43 |
No hard drives are recognized |
43 |
Hard drive is not recognized by the server |
43 |
A new hard drive is not recognized |
43 |
Data is inaccessible |
44 |
Server response time is slower than usual |
44 |
SD card problems |
44 |
System does not boot from the drive |
44 |
USB drive key problems |
44 |
System does not boot from the drive |
44 |
Fan problems |
44 |
General fan problems are occurring |
44 |
Hot-plug fan problems are occurring |
45 |
All fans in an HP BladeSystem c-Class enclosure are operating at a high speed |
45 |
All fans in an HP ProLiant G6 server are not spinning or are not spinning at the same speed |
45 |
HP Trusted Platform Module problems |
46 |
Memory problems |
46 |
General memory problems are occurring |
46 |
Server is out of memory |
47 |
Memory count error exists |
47 |
Server fails to recognize existing memory |
47 |
Server fails to recognize new memory |
47 |
Server fails to boot, all DIMM LEDs illuminate amber, .... |
48 |
PPM problems |
48 |
Processor problems |
48 |
Tape drive problems |
49 |
Stuck tape issue |
49 |
Read/write issue |
50 |
Backup issue |
50 |
Media issue |
50 |
Graphics and video adapter problems |
51 |
General graphics and video adapter problems are occurring |
51 |
System open circuits and short circuits |
51 |
External device problems |
52 |
Video problems |
52 |
Screen is blank for more than 60 seconds after you power up |
52 |
Monitor does not function properly with energy saver feature |
52 |
Video colors are wrong |
52 |
Slow-moving horizontal lines are displayed |
53 |
Mouse and keyboard problems |
53 |
Audio problems |
53 |
Printer problems |
53 |
Printer does not print |
53 |
Printer output is garbled |
53 |
Local I/O cable problems |
54 |
Modem problems |
54 |
No dial tone exists |
54 |
No response occurs when you type AT commands |
54 |
AT commands are not visible |
54 |
Data is displayed as garbled characters after the connection is established |
54 |
Modem does not answer an incoming call |
55 |
Modem does not connect to another modem |
55 |
Modem disconnects while online |
55 |
AT command initialization string is not working |
55 |
Connection errors are occurring |
55 |
You are unable to connect to an online subscription service |
56 |
You are unable to connect at 56 Kbps |
56 |
Network controller problems |
56 |
Network controller is installed but not working |
56 |
Network controller has stopped working |
56 |
Network controller stopped working when an expansion board was added |
57 |
Problems are occurring with the network interconnect blades |
57 |
Expansion board problems |
57 |
System requests recovery method during expansion board repla |
57 |
Software problems |
58 |
Operating system problems and resolutions |
58 |
Operating system problems |
58 |
Operating system locks up |
58 |
General protection fault occurs |
58 |
Errors are displayed in the error log |
59 |
Problems occur after the installation of a service pack |
59 |
NetWare attempts to load MEGA4 XX.HAM or 120PCI.HAM during installation, and a RILOE II board is installed |
59 |
During installation of Sun Solaris, the system locks up or a panic error occurs |
59 |
Operating system issues with Intel® dual-core processors (Hyper-Threading enabled) |
59 |
Operating system updates |
59 |
Restoring to a backed-up version |
60 |
When to Reconfigure or Reload Software |
60 |
Linux operating systems |
61 |
Application software problems |
61 |
Software locks up |
61 |
Errors occur after a software setting is changed |
61 |
Errors occur after the system software is changed |
61 |
Errors occur after an application is installed |
61 |
Remote ROM flash problems |
62 |
General remote ROM flash problems are occurring |
62 |
Command-line syntax error |
62 |
Access denied on target computer |
62 |
Invalid or incorrect command-line parameters |
62 |
Network connection fails on remote communication |
62 |
Failure occurs during ROM flash |
63 |
Target system is not supported |
63 |
System requests recovery method during a firmware update |
63 |
Software tools and solutions |
64 |
Configuration tools |
64 |
SmartStart software |
64 |
SmartStart Scripting Toolkit |
64 |
HP ROM-Based Setup Utility |
65 |
Using RBSU |
65 |
Auto-configuration process |
65 |
Boot options |
66 |
BIOS Serial Console |
66 |
Configuring AMP modes |
66 |
Array Configuration Utility |
67 |
Diagnostics tasks |
67 |
Option ROM Configuration for Arrays |
68 |
HP ProLiant Essentials Rapid Deployment Pack |
68 |
Re-entering the server serial number and product ID |
68 |
Management tools |
69 |
Automatic Server Recovery |
69 |
ROMPaq utility |
69 |
Remote Insight Lights-Out Edition II |
69 |
Integrated Lights-Out technology |
69 |
Erase Utility |
70 |
StorageWorks library and tape tools |
70 |
HP Systems Insight Manager |
70 |
Management Agents |
71 |
HP ProLiant Essentials Virtualization Management Software |
71 |
HP ProLiant Essentials Vulnerability and Patch Management Pack |
71 |
HP Insight Server Migration software for ProLiant |
72 |
HP ProLiant Essentials Performance Management Pack |
72 |
HP Insight Control Environment Suites |
72 |
HP Insight Control Linux Edition |
73 |
System Management homepage |
73 |
Redundant ROM support |
73 |
Safety and security benefits |
73 |
USB support |
74 |
Clustering software |
74 |
Diagnostic tools |
74 |
HP Insight Diagnostics |
74 |
Smart Array SCSI Diagnosis feature |
74 |
HP Insight Diagnostics survey functionality |
75 |
Integrated Management Log |
75 |
Array diagnostic software |
76 |
Remote support and analysis tools |
76 |
HP Insight Remote Support software |
76 |
Keeping the system current |
77 |
Drivers |
77 |
ProLiant Support Packs |
77 |
Version control |
77 |
Operating system version support |
77 |
HP Smart Update Manager |
77 |
System Online ROM flash component utility |
78 |
Subscriber's choice |
78 |
Change control and proactive notification |
78 |
Care Pack |
78 |
Firmware maintenance |
79 |
Types of ROM |
79 |
System ROM |
79 |
Option ROMs |
80 |
Verifying firmware versions |
80 |
Updating firmware |
81 |
ROMPaq utility diskette or USB drive key |
81 |
HP Smart Update Manager deployment |
82 |
ROM Update Utility |
83 |
Unsupported processor stepping with Intel® processors |
83 |
Updating system ROM without removing the processor |
84 |
Updating system ROM after removing the processor |
84 |
Unsupported processor stepping with AMD processors |
84 |
HP resources for troubleshooting |
85 |
Online resources |
85 |
HP Technical Support website |
85 |
HP Guided Troubleshooting website |
85 |
Server documentation |
85 |
White papers |
85 |
Service notifications |
85 |
Subscriber's choice |
85 |
Care Pack |
86 |
Product information resources |
86 |
Additional product information |
86 |
Registering the server |
86 |
Overview of server features and installation instructions |
86 |
Key features, option part numbers |
86 |
Server and option specifications, symbols, installation warnings, and notices |
86 |
Teardown procedures, part numbers, specifications |
86 |
Technical topics |
87 |
Product installation resources |
87 |
Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts |
87 |
External cabling information |
87 |
Power capacity |
87 |
Product configuration resources |
87 |
Device driver information |
87 |
DDR3 memory configuration |
87 |
Operating system version support |
87 |
Operating system installation and configuration information (for factory-installed operating systems) |
88 |
Server configuration information |
88 |
Installation and configuration information for the server setup software |
88 |
Software installation and configuration of the server |
88 |
iLO information |
88 |
Management of the server |
88 |
Installation and configuration information for the server management system |
88 |
Fault tolerance, security, care and maintenance, configuration and setup |
88 |
Error messages |
90 |
ADU error messages |
90 |
Introduction to ADU error messages |
90 |
Accelerator Board not Detected |
90 |
Accelerator Error Log |
90 |
Accelerator Parity Read Errors: X |
90 |
Accelerator Parity Write Errors: X |
90 |
Accelerator Status: Cache was Automatically Configured During Last Controller Reset |
91 |
Accelerator Status: Data in the Cache was Lost... |
91 |
Accelerator Status: Dirty Data Detected has Reached Limit... |
91 |
Accelerator Status: Dirty Data Detected... |
91 |
Accelerator Status: Excessive ECC Errors Detected in at Least One Cache Line... |
91 |
Accelerator Status: Excessive ECC Errors Detected in Multiple Cache Lines... |
91 |
Accelerator Status: Obsolete Data Detected |
92 |
Accelerator Status: Obsolete Data was Discarded |
92 |
Accelerator Status: Obsolete Data was Flushed (Written) to Drives |
92 |
Accelerator Status: Permanently Disabled |
92 |
Accelerator Status: Possible Data Loss in Cache |
92 |
Accelerator Status: Temporarily Disabled |
92 |
Accelerator Status: Unrecognized Status |
92 |
Accelerator Status: Valid Data Found at Reset |
92 |
Accelerator Status: Warranty Alert |
93 |
Adapter/NVRAM ID Mismatch |
93 |
Array Accelerator Battery Pack X not Fully Charged |
93 |
Array Accelerator Battery Pack X Below Reference Voltage (Recharging) |
93 |
Board in Use by Expand Operation |
93 |
Board not Attached |
93 |
Cache Has Been Disabled Because ADG Enabler Dongle is Broken Missing |
93 |
Cache Has Been Disabled; Likely Caused By a Loose Pin on One of the RAM Chips |
93 |
Configuration Signature is Zero |
94 |
Configuration Signature Mismatch |
94 |
Controller Communication Failure Occurred |
94 |
Controller Detected. NVRAM Configuration not Present |
94 |
Controller Firmware Needs Upgrading |
94 |
Controller is Located in Special \ |
94 |
Controller Is Not Configured |
94 |
Controller Reported POST Error. Error Code: X |
95 |
Controller Restarted with a Signature of Zero |
95 |
Disable Command Issued |
95 |
Drive (Bay) X Firmware Needs Upgrading |
95 |
Drive (Bay) X has Insufficient Capacity for its Configuration |
95 |
Drive (Bay) X has Invalid M&P Stamp |
95 |
Drive (Bay) X Has Loose Cable |
95 |
Drive (Bay) X is a Replacement Drive |
96 |
Drive (Bay) X is a Replacement Drive Marked OK |
96 |
Drive (Bay) X is Failed |
96 |
Drive (Bay) X is Undergoing Drive Recovery |
96 |
Drive (Bay) X Upload Code Not Readable |
96 |
Drive (Bay) X Was Inadvertently Replaced |
96 |
Drive Monitoring Features Are Unobtainable |
97 |
Drive Monitoring is NOT Enabled for SCSI Port X Drive ID Y |
97 |
Drive Time-Out Occurred on Physical Drive Bay X |
97 |
Drive X Indicates Position Y |
97 |
Duplicate Write Memory Error |
97 |
Error Occurred Reading RIS Copy from SCSI Port X Drive ID |
97 |
FYI: Drive (Bay) X is Third-Party Supplied |
97 |
Identify Logical Drive Data did not Match with NVRAM |
98 |
Insufficient adapter resources |
98 |
Inter-Controller Link Connection Could Not Be Established |
98 |
Less Than 75% Batteries at Sufficient Voltage |
98 |
Less Than 75% of Batteries at Sufficient Voltage Battery Pack X Below Reference Voltage |
98 |
Logical Drive X Failed Due to Cache Error |
98 |
Logical Drive X Status = Failed |
98 |
Logical Drive X Status = Interim Recovery (Volume Functional, but not Fault Tolerant) |
99 |
Logical Drive X Status = Loose Cable Detected... |
99 |
Logical Drive X Status = Overheated |
99 |
Logical Drive X Status = Overheating |
99 |
Logical Drive X Status = Recovering (rebuilding data on a replaced drive) |
100 |
Logical Drive X Status = Wrong Drive Replaced |
100 |
Loose Cable Detected - Logical Drives May Be Marked FAILED Until Corrected |
100 |
Mirror Data Miscompare |
100 |
No Configuration for Array Accelerator Board |
100 |
One or More Drives is Unable to Support Redundant Controller |
101 |
Other Controller Indicates Different Hardware Model |
101 |
Other Controller Indicates Different Firmware Version |
101 |
Other Controller Indicates Different Cache Size |
101 |
Processor Reduced Power Mode Enabled in RBSU |
101 |
Processor Not Started (Processor Stalled) |
101 |
Processor Not Started (Stepping Does Not Match) |
101 |
Processor Not Started (Unsupported Processor Stepping) |
101 |
Processor Not Supported (Unsupported Core Speed) |
101 |
RIS Copies Between Drives Do Not Match |
102 |
SCSI Port X Drive ID Y Failed - REPLACE (failure message) |
102 |
SCSI Port X, Drive ID Y Firmware Needs Upgrading |
102 |
SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) |
102 |
SCSI Port X, Drive ID Y is not Stamped for Monitoring |
102 |
SCSI Port X, Drive ID Y May Have a Loose Connection... |
102 |
SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not |
103 |
SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Factory Monitor and Performance Data... |
103 |
SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Power Monitor and Performace Data... |
103 |
SCSI Port X, Drive ID Y Was Replaced On a Good Volume: (failure message) |
103 |
Set Configuration Command Issued |
103 |
Soft firmware upgrade required |
104 |
Storage Enclosure on SCSI Bus X has a Cabling Error (Bus Disabled)... |
104 |
Storage Enclosure on SCSI Bus X Indicated a Door Alert... |
104 |
Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure... |
104 |
Storage Enclosure on SCSI Bus X Indicated an Overheated Condition... |
104 |
Storage enclosure on SCSI Bus X is unsupported with its current firmware version... |
104 |
Storage Enclosure on SCSI Bus X Indicated that the Fan Failed... |
104 |
Storage Enclosure on SCSI Bus X Indicated that the Fan is Degraded... |
105 |
Storage Enclosure on SCSI Bus X Indicated that the Fan Modul is Unplugged... |
105 |
Storage Enclosure on SCSI Bus X - Wide SCSI Transfer Failed... |
105 |
Swapped cables or configuration error detected. A configured array of drives... |
105 |
Swapped Cables or Configuration Error Detected. A Drive Rearrangement... |
105 |
Swapped Cables or Configuration Error Detected. An Unsupport Drive Arrangement Was Attempted... |
106 |
Swapped cables or configuration error detected. The cables appear to be interchanged... |
106 |
Swapped cables or configuration error detected. The configuration information on the attached drives... |
106 |
Swapped Cables or Configuration Error Detected. The Maximum Logical Volume Count X... |
106 |
System Board is Unable to Identify which Slots the Controllers are in |
107 |
The Redundant Controllers Installed are not the Same Model.. |
107 |
This Controller Can See the Drives but the Other Controller Can't |
107 |
This Controller Can't See the Drives but the Other Controlle |
107 |
Unable to Communicate with Drive on SCSI Port X, Drive ID Y |
108 |
Unable to Retrieve Identify Controller Data. Controller May be Disabled or Failed |
108 |
Unknown Disable Code |
108 |
Unrecoverable Read Error |
108 |
Unsupported Processor Configuration (Processor Required in Slot #1) |
108 |
Warning Bit Detected |
108 |
WARNING - Drive Write Cache is Enabled on X |
109 |
WARNING - Mixed Feature Processors Were Detected |
109 |
WARNING - Resetting Corrupted CMOS |
109 |
WARNING - Resetting Corrupted NVRAM |
109 |
WARNING - Resetting Corrupted System Environment |
109 |
WARNING - Restoring Default Configurations as Requested |
109 |
WARNING: Storage Enclosure on SCSI Bus X Indicated it is Operation in Single Ended Mode... |
109 |
Write Memory Error |
110 |
Wrong Accelerator |
110 |
ADU version 8.0 through 8.28 error messages |
110 |
Array Accelerator: The batteries were hot-removed. |
110 |
Array Accelerator: The cache is disabled because the batteries are low on the redundant controller. |
110 |
Array Accelerator: The cache for this controller is temporarily disabled since a snapshot is in progress... |
110 |
Array Accelerator: The cache is disabled because the batteries are low. |
110 |
Array Accelerator: This controller has been set up to be a part of a redundant pair of controllers... |
110 |
Array status: The array has failed. |
111 |
Controller State: The HBA does not have an access ID... |
111 |
Drive Offline due to Erase Operation: The logical drive is offline from having an erase in progress. |
111 |
Drive Offline due to Erase Operation: The physical drive is |
111 |
Drive Offline due to Erase Operation: The physical drive is offline and currently being erased. |
111 |
Drive Offline due to Erase Operation: The physical drive is offline and the erase process has been failed... |
111 |
Drive Offline due to Erase Operation: The physical drive is offline and the erase process has completed... |
111 |
Drive Offline due to Erase Operation: The physical drive is offline from having an erase in progress. |
111 |
Logical drive state: Background parity initialization is currently queued... |
112 |
Logical drive state: The current array controller is performing capacity expansion,... |
112 |
Logical drive state: This logical drive has a high physical drive count... |
112 |
Logical drive state: The logical drive is disabled from a SCSI ID conflict. |
112 |
Logical drive state: The logical drive is not configured. |
112 |
Logical drive state: The logical drive is not yet available. |
112 |
Logical drive state: The logical drive is offline from being ejected. |
112 |
Logical drive state: The logical drive is queued for erase. |
112 |
Logical drive state: The logical drive is queued for expansion. |
112 |
Logical drive state: The logical drive is queued for rebuildings. |
112 |
NVRAM Error: Board ID could not be read... |
113 |
NVRAM Error: Bootstrap NVRAM image failed checksum test,... |
113 |
NVRAM Error: Bootstrap NVRAM image failed checksum test... |
113 |
Physical Drive State: The data on the physical drive is being rebuilt. |
113 |
Physical Drive State: This drive is not supported for configuration... |
113 |
Redundancy State: This controller has been setup to be part of controllers... |
113 |
Redundancy State: This controller has been setup to be part of controllers... |
113 |
Redundant Path Failure: Multi-domain path failure |
113 |
Redundant Path Failure: The logical drive is degraded due to loss of a redundant path. |
113 |
Redundant Path Failure: The physical drive is degraded due the loss of a redundant path. |
114 |
Redundant Path Failure: Warning: Redundant I/0 modules of this storage box... |
114 |
POST error messages and beep codes |
114 |
Introduction to POST error messages |
114 |
Non-numeric messages or beeps only |
114 |
Advanced Memory Protection mode: Advanced ECC |
114 |
Advanced Memory Protection mode: Advanced ECC with hot-add support |
114 |
Advanced Memory Protection mode: Online spare with Advanced ECC |
114 |
Advanced Memory Protection mode: Multi-board mirrored memory with Advanced ECC |
115 |
Advanced Memory Protection mode: RAID memory with Advanced ECC |
115 |
An Unexpected Shutdown occurred prior to this power-up |
115 |
Critical Error Occurred Prior to this Power-Up |
115 |
Fan Solution Not Fully Redundant |
115 |
Fan Solution Not Sufficient |
116 |
Fatal DMA Error |
116 |
Fatal Express Port Error |
116 |
Fatal Front Side Bus Error |
116 |
Fatal Global Protocol Error |
116 |
Fatal Hub Link Error |
116 |
FATAL ROM ERROR: The System ROM is not Properly Programmed. |
117 |
Fibre Channel Mezzanine/Balcony Not Supported. |
117 |
High Temperature Condition detected by Processor X |
117 |
Illegal Opcode - System Halted |
117 |
iLO Generated NMI |
117 |
Internal CPU Check - Processor |
117 |
Invalid memory types were found on the same node. Please check DIMM compatibility. - Some DIMMS may not be used |
118 |
Invalid Password - System Halted! |
118 |
Invalid Password - System Restricted! |
118 |
Memory found on unpopulated Node. — Processor is required to be installed for memory to be used. |
118 |
Mismatched power supplies not supported |
118 |
Mixed processor speeds detected. Please make sure that all processors are the same speed. -- System Halted! |
118 |
Network Server Mode Active and No Keyboard Attached |
119 |
NMI - Button Pressed! |
119 |
NMI - Undetermined Source |
119 |
Node Interleaving disabled - Invalid memory configuration |
119 |
No Floppy Drive Present |
119 |
No Keyboard Present |
119 |
Parity Check 2 - System DIMM Memory |
120 |
PCI Bus Parity Error, PCI Slot x |
120 |
Power Fault Detected in Hot-Plug PCI Slot x |
120 |
Power Supply Solution Not Fully Redundant |
120 |
Processor X Unsupported Wattage. |
120 |
Redundant ROM Detected - This system contains a valid backup system ROM. |
120 |
REDUNDANT ROM ERROR: Backup ROM Invalid. - ... |
120 |
REDUNDANT ROM ERROR: Bootblock Invalid. - ... |
121 |
REDUNDANT ROM ERROR: Primary ROM invalid. Booting Backup ROM - ... |
121 |
Temperature violation detected - system Shutting Down in x seconds |
121 |
There must be a first DIMM in pair if second DIMM in pair is populated. Second DIMM in pair ignored. |
121 |
This DIMM does not support thermal monitoring... |
121 |
This system only supports 667 MHz Front Side Bus Speed Processors. One or more 800 MHz Front Side Bus Speed Processors have been initialized at 667 MHz. System Halted! |
122 |
Unsupported DIMM(s) found in system. - DIMM(s) may not be used |
122 |
Unsupported PCI Card Detected Remove PCI Card from Slot |
122 |
Unsupported power supply detected in bay X |
122 |
Unsupported Processor Detected System will ONLY boot ROMPAQ Utility. System Halted. |
122 |
USB Tape-based One button Disaster Recovery (OBDR) drive detected. |
122 |
WARNING: A Type 2 Header PCI Device Has Been Detected... |
123 |
WARNING - iLO 2 not responding. System health monitoring has been disabled. |
123 |
WARNING - Mixed Stepping Processors were detected. System cannot proceed. |
123 |
WARNING: ProLiant Demand Based Power Management cannot be supported with the following processor configuration. The system will run in Full Performance mode. |
124 |
100 Series |
124 |
101-I/O ROM Error |
124 |
101-ROM Error |
124 |
101-Option ROM Checksum Error... |
124 |
102-System Board Failure |
124 |
102-System Board Failure, CMOS Test Failed. |
125 |
102-System Board Failure, DMA Test Failed |
125 |
102-System Board Failure, Timer Test Failed |
125 |
104-ASR Timer Failure |
125 |
162-System Options Not Set |
126 |
163-Time & Date Not Set |
126 |
172-1-Configuration Non-volatile Memory Invalid |
126 |
180-Log Reinitialized |
126 |
200 Series |
126 |
201-Memory Error |
126 |
203-Memory Address Error |
126 |
207 - Invalid Memory Configuration Detected. DIMMs installed when no corresponding processor is detected. |
127 |
207-Invalid Memory Configuration - DIMMs must be installed in pairs or sequentially |
127 |
207-Invalid Memory Configuration - DIMMs Must be Installed Sequentially |
127 |
207-Invalid Memory Configuration - DIMM Size Parameters Not Supported. |
127 |
207-Invalid Memory Configuration - Incomplete Bank Detected in Bank X |
127 |
207-Invalid Memory Configuration - Insufficient Timings on DIMM |
127 |
207-Invalid Memory Configuration - Mismatched DIMMs within DIMM Bank |
128 |
207-Invalid Memory Configuration - Mismatched DIMMs within DIMM Bank... |
128 |
207-Invalid Memory Configuration - Mismatched DIMMs within DIMM Bank... |
128 |
207-Invalid Memory Configuration - Unsupported DIMM in Bank x |
128 |
207-Invalid Memory Configuration - Single channel memory... |
128 |
207-Invalid Memory Configuration - Unsupported DIMM in Socket X |
128 |
207-Memory Configuration Warning - DIMM In Socket x does not have Primary Width of 4 and only supports standard ECC |
128 |
209-Online Spare Memory Configuration - No Valid Banks for Online Spare |
129 |
209-Online Spare Memory Configuration - Spare Bank is Invalid |
129 |
209-Hot-add Memory Configuration - Boards must be installed sequentially. |
129 |
209-Invalid Lockstep memory configuration |
129 |
209-Mirror Memory Configuration - Memory Sizes on boards X and Y do not match |
129 |
209-RAID Memory Configuration - Memory Sizes on boards X and Y do not match |
129 |
210-Memory Board Power Fault on board X |
130 |
210-Memory Board Failure on board X |
130 |
212-Processor Failed, Processor X |
130 |
214-Processor PPM Failed, Module X |
130 |
300 Series |
130 |
301-Keyboard Error |
130 |
301-Keyboard Error or Test Fixture Installed |
130 |
303-Keyboard Controller Error |
131 |
304-Keyboard or System Unit Error |
131 |
400 Series |
131 |
40X-Parallel Port X Address Assignment Conflict |
131 |
404-Parallel Port Address Conflict Detected... |
131 |
600 Series |
132 |
601-Diskette Controller Error |
132 |
602-Diskette Boot Record Error |
132 |
605-Diskette Drive Type Error. |
132 |
611-Primary Floppy Port Address Assignment Conflict |
133 |
612-Secondary Floppy Port Address Assignment Conflict |
133 |
1100 Series |
133 |
1151-Com Port 1 Address Assignment Conflict |
133 |
1600 Series |
133 |
1609 - The server may have a failed system battery. Some... |
133 |
1610-Temperature Violation Detected. - Waiting 5 Minutes for System to Cool |
133 |
1611-CPU Zone Fan Assembly Failure Detected. Either... |
134 |
1611-CPU Zone Fan Assembly Failure Detected. Single fan... |
134 |
1611-Fan Failure Detected |
134 |
1611-Fan x Failure Detected (Fan Zone CPU) |
135 |
1611-Fan x Failure Detected (Fan Zone I/O) |
135 |
1611-Fan x Not Present (Fan Zone CPU) |
135 |
1611-Fan x Not Present (Fan Zone I/O) |
135 |
1611- Power Supply Zone Fan Assembly Failure Detected. Either... |
135 |
1611-Power Supply Zone Fan Assembly Failure Detected. Single fan... |
136 |
1611-Primary Fan Failure (Fan Zone System) |
136 |
1611-Redundant Fan Failure (Fan Zone System) |
136 |
1612-Primary Power Supply Failure |
136 |
1615-Power Supply Configuration Error |
136 |
1615-Power Supply Configuration Error |
136 |
1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X |
137 |
1616-Power Supply Configuration Failure |
137 |
1700 Series |
137 |
1707 - Slot X Drive Array Controller - Bootstrap NVRAM checksum failed |
137 |
1708 - Slot X Drive Array Controller - Bootstrap NVRAM restored from backup. |
137 |
1711-Slot Z Drive Array - RAID ADG Logical Drive(s) Configured but Array Accelerator Size <= 32 MB... |
138 |
1711-Slot z Drive Array - Stripe size too large for RAID 5/6 logical drive(s). |
138 |
1712-Slot X Drive Array - RAID 5 logical drive(s) configured with 56 Drives, but Array Accelerator size <= 32 MB... |
138 |
1713-Slot Z Drive Array Controller - Redundant ROM Reprogram Failure... |
138 |
1714-Slot Z Drive Array Controller - Redundant ROM Checksum Error... |
138 |
1715-Slot X Drive Array Controller - Memory Error(s) Occurred |
139 |
1716-Slot z Drive Array Controller - Unrecoverable Media Errors Detected on Drives |
139 |
1717-Slot z Drive Array Controller - Disk Drive(s) Reporting OVERHEATED Condition |
139 |
1718-Slot z Drive Array Controller - Device discovery found more deviced attached to this controller than firmware currently supports... |
139 |
1719-Slot z Drive Array - A controller failure event occurred prior to this power-up (previous lock-up code = 0x####) |
139 |
1720-Slot X Drive Array - S.M.A.R.T. Hard Drive(s) Detect Imminent Failure SCSI: Port Y: SCSI ID Z. |
140 |
1720-S.M.A.R.T. Hard Drive Detects Imminent Failure |
140 |
1721-Slot X Drive Array - Drive Parameter Tracking Predicts Imminent Failure... |
140 |
1724-Slot X Drive Array - Physical Drive Position Change(s) Detected - ... |
140 |
1725-Slot X Drive Array-Optional SIMM Failure Detected |
141 |
1726-Slot X Drive Array - Array Accelerator Memory Size Change Detected. - ... |
141 |
1727-Slot X Drive Array - New Logical Drive(s) Attachment Detected... |
141 |
1729-Slot 1 Drive Array - Performance Optimization Scan In Progress... |
141 |
1732-Slot z Drive Array - Array Accelerator Battery Pack Missing... |
141 |
1733-Slot z Drive Array - Storage Enclosure Firmware Upgrade Problem Detected... |
142 |
1735-Slot z Drive Array - Unsupported Redundant Cabling Configuration Detected... |
142 |
1736-HP Trusted Platform Module Error |
142 |
1737-Slot z Drive Array - Redundant Cabling Configuration has excess Device Paths... |
143 |
1738-Slot z Drive Array - Storage Enclosure Redundant Cabling Problem Detected |
143 |
1739-Slot z Drive Array - Redundant Cabling Configuration is not as recommened... |
143 |
1742-Slot z Drive Array - Previously Ejected Drive(s) Detected... |
143 |
1743-Slot z Drive Array - Logical Drive Erase Operation in Progress... |
144 |
1744-Slot z Drive Array - Drive Erase Operation Running or Queued... |
144 |
1745-Slot z Drive Array - Drive Erase Operation Completed... |
144 |
1746-Slot z Drive Array - Unsupported Storage Connection Detected... |
144 |
1747-Slot z Drive Array - Unsupported Array Configuration Detected... |
145 |
1748-Slot X Drive Array - Unsupported Array Accelerator Battery Attached... |
145 |
1753-Slot Z Drive Array - Array Controller Maximum Operating Temperature Exceeded During Previous Power Up |
145 |
1754-Slot X Drive Array - RAID ADG configured but ADG is not supported on this controller model. |
146 |
1754-Slot z Drive Array - One or more RAID levels are configured... |
146 |
1757-Slot z Array Accelerator module Incompatible with this controller... |
146 |
1762-Slot X Drive Array - Controller Firmware Upgrade Needed |
146 |
1763-Array Accelerator Daughtercard is Detached; Please Reattach |
146 |
1764-Slot X Drive Array - Capacity Expansion Process is Temporarily Disabled... |
146 |
1768-Slot X Drive Array - Resuming Logical Drive Expansion Process |
147 |
1769-Slot X Drive Array - Drive(s) Disabled Due to Failure During Capacity Expansion |
147 |
1770-Slot X Drive Array - SCSI Drive Firmware Update Recommended - ... |
147 |
1774-Slot X Drive Array - Obsolete Data Found in Array Accelerator |
148 |
1775-Slot X Drive Array - ProLiant Storage System Not Responding SCSI Port Y: |
148 |
1775-Slot X Drive Array - ProLiant Storage System Not Responding SCSI Port Y: |
148 |
1776-Slot X Drive Array - SCSI Bus Termination Error |
148 |
1776-Slot X Drive Array - Shared SAS Port Connection Conflict Detected - Ports1I, 1E: Storage connections detected on both shared internal and external ports. |
149 |
1776-Drive Array Reports Improper SCSI Port 1 Cabling |
149 |
1777-Slot X Drive Array - ProLiant Drive Storage Enclosure Problem Detected... |
149 |
1778-Drive Array Resuming Automatic Data Recovery Process |
150 |
1779-Slot X Drive Array - Replacement drive(s) detected OR previously failed drive(s) now operational:... |
150 |
1783-Slot X Drive Array Controller Failure |
150 |
1784-Slot X Drive Array Drive Failure. The Following SCSI Drive(s) Should Be Replaced: SCSI Port Y: SCSI ID Z |
151 |
1785-Slot X Drive Array Not Configured... |
151 |
1786-Disk 0 Software RAID Failure, Booting Disk 1 |
151 |
1786-Slot 1 Drive Array Recovery Needed... |
151 |
1786-Slot 1 Drive Array Recovery Needed. Automatic Data Recovery Previously Aborted!... |
152 |
1787-Drive Array Operating in Interim Recovery Mode... |
152 |
1788-Slot X Drive Array Reports Incorrect Drive Replacement... |
153 |
1789-Slot X Drive Array SCSI Drive(s) Not Responding... |
153 |
1792-Drive Array Reports Valid Data Found in Array Accelerator... |
154 |
1793-Drive Array - Array Accelerator Battery Depleted - Data Lost. (Error message 1794 also displays.) |
154 |
1794-Drive Array - Array Accelerator Battery Charge Low... |
154 |
1795-Drive Array - Array Accelerator Configuration Error... |
154 |
1796-Drive Array - Array Accelerator Not Responding... |
154 |
1797-Drive Array - Array Accelerator Read Error Occurred... |
155 |
1798-Drive Array - Array Accelerator Self-Test Error Occurred... |
155 |
1799-Drive Array - Drive(s) Disabled Due to Array Accelerator Data Loss... |
155 |
Event list error messages |
155 |
Introduction to event list error messages |
155 |
A CPU Power Module (System Board, Socket X)... |
156 |
ASR Lockup Detected: Cause |
156 |
Automatic operating system shutdown initiated due to fan failure |
156 |
Automatic Operating System Shutdown Initiated Due to Overheat Condition... |
156 |
Blue Screen Trap: Cause [NT]... |
157 |
Corrected Memory Error Threshold Passed (Slot X, Memory Module Y)... |
157 |
EISA Expansion Bus Master Timeout (Slot X)... |
157 |
PCI Bus Error (Slot X, Bus Y, Device Z, Function X) |
157 |
Processor Correctable Error Threshold Passed (Slot X, Socket Y) |
157 |
Processor Uncorrectable Internal Error (Slot X, Socket Y) |
157 |
Real-Time Clock Battery Failing |
157 |
System AC Power Overload (Power Supply X) |
158 |
System AC Power Problem (Power Supply X) |
158 |
System Fan Failure (Fan X, Location) |
158 |
System Fans Not Redundant |
158 |
System Overheating (Zone X, Location) |
158 |
System Power Supplies Not Redundant |
158 |
System Power Supply Failure (Power Supply X) |
158 |
Unrecoverable Host Bus Data Parity Error... |
158 |
Uncorrectable Memory Error (Slot X, Memory Module Y)... |
159 |
HP BladeSystem pClass infrastructure error codes |
159 |
Server blade management module error codes |
159 |
Server blade error codes |
159 |
Server blade management module board error codes |
159 |
Server blade management module signal backplane error codes |
160 |
Server blade management module power backplane A error codes |
160 |
Server blade management module power backplane B error codes |
160 |
Interconnect A Error Code |
160 |
Interconnect B Error Code |
161 |
Interconnect Module A (10-Connector) Error Code |
161 |
Interconnect Module A (6-Connector) Error Code |
161 |
Interconnect Module B (10-Connector) Error Code |
162 |
Interconnect Module B (6-Connector) Error Code |
162 |
Unknown server blade management module error code |
162 |
Power management module error codes |
162 |
Power supply error codes |
162 |
Power management module board error codes |
163 |
Power management module backplane error codes |
163 |
Unknown power management module error code |
163 |
Port 85 codes and iLO messages |
163 |
Troubleshooting the system using port 85 codes |
163 |
Processor-related port 85 codes |
164 |
Memory-related port 85 codes |
165 |
Expansion board-related port 85 codes |
165 |
Miscellaneous port 85 codes |
166 |
Windows® Event Log processor error codes |
167 |
Message ID: 4137 |
167 |
Message ID: 4140 |
167 |
Message ID: 4141 |
167 |
Message ID: 4169 |
167 |
Message ID: 4190 |
167 |
Insight Diagnostics processor error codes |
168 |
MSG_CPU_RR_1 |
168 |
MSG_CPU_RR_2 |
168 |
MSG_CPU_RR_3 |
168 |
MSG_CPU_RR_5 |
168 |
MSG_CPU_RR_6 |
168 |
MSG_CPU_RR_7 |
169 |
MSG_CPU_RR_8 |
169 |
MSG_CPU_RR_9 |
169 |
MSG_CPU_RR_10 |
169 |
MSG_CPU_RR_11 |
169 |
MSG_CPU_RR_12 |
169 |
MSG_CPU_RR_13 |
169 |
MSG_CPU_RR_14 |
169 |
MSG_CPU_RR_15 |
170 |
MSG_CPU_RR_16 |
170 |
MSG_CPU_RR_17 |
170 |
Contacting HP |
171 |
Contacting HP technical support or an authorized reseller |
171 |
Customer self repair |
171 |
Server information you need |
172 |
Operating system information you need |
172 |
Microsoft® operating systems |
172 |
Linux operating systems |
173 |
Novell NetWare operating systems |
174 |
SCO operating systems |
174 |
IBM OS/2 operating systems |
175 |
Sun Solaris operating systems |
176 |
Acronyms and abbreviations |
177 |