Problems with new hardware
..........................................................................................................
38
Unknown problem
.........................................................................................................................
39
Third-party device problems
............................................................................................................
39
Internal system problems
..........................................................................................................................
40
CD-ROM and DVD drive problems
...................................................................................................
40
Diskette drive problems
..................................................................................................................
41
Drive problems (hard drives and solid state drives)
............................................................................
42
SD card problems
..........................................................................................................................
44
USB drive key problems
.................................................................................................................
44
Fan problems
................................................................................................................................
44
HP Trusted Platform Module problems
..............................................................................................
46
Memory problems
.........................................................................................................................
46
PPM problems
...............................................................................................................................
48
Processor problems
........................................................................................................................
48
Tape drive problems
......................................................................................................................
49
Graphics and video adapter problems
.............................................................................................
51
System open circuits and short circuits
........................................................................................................
51
External device problems
..........................................................................................................................
52
Video problems
.............................................................................................................................
52
Mouse and keyboard problems
.......................................................................................................
53
Audio problems
.............................................................................................................................
53
Printer problems
............................................................................................................................
53
Local I/O cable problems
...............................................................................................................
54
Modem problems
..........................................................................................................................
54
Network controller problems
...........................................................................................................
56
Expansion board problems
.............................................................................................................
57
Software problems
......................................................................................................................
58
Operating system problems and resolutions
................................................................................................
58
Operating system problems
............................................................................................................
58
Operating system updates
..............................................................................................................
59
Restoring to a backed-up version
.....................................................................................................
60
When to Reconfigure or Reload Software
.........................................................................................
60
Linux operating systems
..................................................................................................................
61
Application software problems
..................................................................................................................
61
Software locks up
..........................................................................................................................
61
Errors occur after a software setting is changed
.................................................................................
61
Errors occur after the system software is changed
..............................................................................
61
Errors occur after an application is installed
......................................................................................
61
Remote ROM flash problems
.....................................................................................................................
62
General remote ROM flash problems are occurring
...........................................................................
62
Command-line syntax error
.............................................................................................................
62
Access denied on target computer
...................................................................................................
62
Invalid or incorrect command-line parameters
....................................................................................
62
Network connection fails on remote communication
...........................................................................
62
Failure occurs during ROM flash
......................................................................................................
63
Target system is not supported
.........................................................................................................
63
System requests recovery method during a firmware update
................................................................
63
Software tools and solutions
.........................................................................................................
64
Configuration tools
..................................................................................................................................
64
SmartStart software
........................................................................................................................
64
HP ROM-Based Setup Utility
............................................................................................................
65
Array Configuration Utility
..............................................................................................................
67
Contents 4