Section |
Page |
Product basics |
29 |
Product comparison |
30 |
Product features |
31 |
Product view |
34 |
Front view |
34 |
Back view |
35 |
Interface ports |
36 |
Serial number and model number location |
36 |
Control panel |
37 |
Use the control panel |
38 |
Control-panel layout |
38 |
Interpreting control panel indicator lights |
39 |
Control panel menus |
40 |
Use the menus |
40 |
Menu hierarchy |
41 |
Show Me How menu |
42 |
Retrieve job menu |
43 |
Information menu |
45 |
Paper handling menu |
46 |
Configure device menu |
47 |
Printing menu |
47 |
PCL sub-menu |
48 |
Print Quality menu |
50 |
System setup menu |
53 |
I/O menu |
60 |
Resets menu |
67 |
Diagnostics menu |
68 |
Service menu |
70 |
Paper and print media |
71 |
Supported paper and print media sizes |
72 |
Custom paper sizes |
74 |
Supported paper and print media types |
75 |
Tray and bin capacity |
76 |
Special paper or print media guidelines |
77 |
Load trays |
78 |
Paper orientation for loading trays |
78 |
Tray 1 |
78 |
Tray 2 or optional Tray 3 |
80 |
Load Tray 1 |
81 |
Print envelopes |
83 |
Load Tray 2 |
83 |
Load the optional 500-sheet paper and heavy media tray (Tray 3) |
85 |
Load standard-sized paper into Tray 3 |
85 |
Load custom-size paper into Tray 3 |
87 |
Load 4 x 6 inch (10 x 15 cm) size paper into Tray 3 |
89 |
Configure trays |
93 |
Configure a tray when loading paper |
93 |
Configure a tray to match print job settings |
93 |
Configure a tray by using the Paper Handling menu |
94 |
Automatic overhead transparency sensing (auto sense mode) |
94 |
Auto-sense settings |
94 |
Select the media by source, type, or size |
95 |
Source |
95 |
Type and Size |
95 |
Manage and maintain the product |
97 |
Information pages |
98 |
HP Easy Printer Care |
99 |
Open the HP Easy Printer Care software |
99 |
HP Easy Printer Care software sections |
99 |
Embedded Web server |
102 |
Open the embedded Web server by using a network connection |
102 |
Embedded Web server sections |
103 |
Use HP Web Jetadmin software |
105 |
Security features |
106 |
Secure the embedded Web server |
106 |
Secure Disk Erase (optional EIO hard drive) |
106 |
Data affected |
106 |
Additional Information |
107 |
Job storage |
107 |
HP Encrypted High Performance Hard Disks |
107 |
Lock the control-panel menus |
107 |
Lock the formatter cage |
108 |
Manage supplies |
109 |
Print-cartridge storage |
109 |
HP policy on non-HP print cartridges |
109 |
HP fraud hotline and Web site |
109 |
Replace supplies |
109 |
Supplies life |
109 |
Locate supplies |
109 |
Supply replacement guidelines |
110 |
Change print cartridges |
111 |
Change the toner collection unit |
114 |
Install memory |
117 |
Install DDR2 memory DIMMs |
117 |
Enable memory for Windows |
120 |
Install an HP Jetdirect or EIO print server card or EIO hard disk |
120 |
Clean the product |
124 |
Clean the exterior |
124 |
Clean spilled toner |
124 |
Clean the fuser |
124 |
Product updates |
125 |
Determine the current firmware version |
125 |
Download new firmware from the HP Web site |
125 |
Transfer the new firmware to the product |
125 |
Use the HP Easy Firmware Upgrade utility to update the firmware |
125 |
Use FTP to upload the firmware through a browser |
126 |
Use FTP to upgrade the firmware on a network connection |
127 |
Use HP Web Jetadmin to upgrade the firmware |
127 |
Use Microsoft Windows commands to upgrade the firmware |
128 |
Upgrade the HP Jetdirect firmware |
128 |
Theory of operation |
131 |
Basic operation |
132 |
Sequence of operation |
132 |
Engine-control system |
134 |
DC controller |
135 |
Solenoids |
135 |
Clutches |
136 |
Switches |
136 |
Sensors |
137 |
Motors and fans |
137 |
High-voltage power supply |
139 |
Low-voltage power supply |
141 |
Overcurrent/overvoltage protection |
142 |
Safety |
142 |
Voltage detection |
142 |
Sleep (powersave) mode |
142 |
Low-voltage power supply failure |
142 |
Fuser (fixing) control |
143 |
Fuser (fixing) temperature-control circuit |
144 |
Fuser (fixing) over-temperature protection |
145 |
Fuser (fixing)-failure detection |
145 |
Laser/scanner system |
147 |
Image-formation system |
149 |
Image-formation process |
150 |
Step 1: Pre-exposure |
151 |
Step 2: Primary charging |
151 |
Step 3: Laser-beam exposure |
152 |
Step 4: Development |
152 |
Step 5: Primary transfer |
152 |
Step 6: Secondary transfer |
153 |
Step 7: Separation |
154 |
Step 8: Fusing |
154 |
Step 9: ITB cleaning |
155 |
Step 10: Drum cleaning |
155 |
Print cartridge |
155 |
Developing-roller engagement and disengagement |
157 |
Intermediate transfer belt (ITB) unit |
158 |
Primary-transfer-roller engagement and disengagement |
159 |
ITB cleaning |
160 |
Calibration |
161 |
Color-misregistration control |
162 |
Image-stabilization control |
163 |
Pickup, feed, and delivery system |
164 |
Pickup-and-feed unit |
167 |
Cassette pickup |
168 |
Cassette-presence detection |
169 |
Cassette lift operation |
169 |
Cassette paper-presence detection |
171 |
Multifeed prevention |
171 |
Multipurpose tray pickup |
172 |
Paper feed |
173 |
Skew-feed prevention |
174 |
OHT detection |
174 |
Fusing and delivery unit |
175 |
Loop control |
175 |
Pressure-roller pressurization control |
177 |
Duplexing unit (HP Color LaserJet CP3525dn and HP Color LaserJet CP3525x only) |
178 |
Duplexing reverse and feed control |
179 |
Duplex pickup operation |
179 |
Jam detection |
180 |
Optional paper feeder |
182 |
Paper-feeder pickup and feed operation |
184 |
Paper-size detection and cassette-presence detection |
185 |
Paper-feeder cassette lift operation |
186 |
Paper-feeder presence detection |
187 |
Paper-feeder multiple feed prevention |
188 |
Paper feeder jam detection |
189 |
Removal and replacement |
191 |
Introduction |
192 |
Removal and replacement strategy |
192 |
Electrostatic discharge |
192 |
Required tools |
193 |
Before performing service |
193 |
After performing service |
194 |
Post-service test |
194 |
Print-quality test |
194 |
DC controller connector locations |
195 |
Parts removal order |
196 |
Customer self repair (CSR) components |
198 |
Print cartridges |
198 |
Duplex-reverse guide |
200 |
Toner-collection unit |
201 |
Formatter PCA |
203 |
Memory DIMM |
204 |
Remove the memory DIMM |
204 |
Enable memory for Windows |
205 |
Tray cassette |
206 |
Fuser |
207 |
Pickup roller (Tray 2) |
208 |
Pickup and feed rollers (Tray 3) |
210 |
Separation roller (Tray 2) |
211 |
Secondary transfer roller |
212 |
Reinstall the transfer roller |
213 |
Secondary transfer assembly |
214 |
Reinstall the secondary transfer assembly |
215 |
Intermediate transfer belt (ITB) |
216 |
Right door (optional paper feeder) |
218 |
External panels, covers, and doors |
220 |
Identification and location |
220 |
Front-door assembly |
221 |
Right-door assembly |
222 |
Right-rear cover |
226 |
Left cover |
228 |
Control-panel assembly |
231 |
Right-front cover |
233 |
Remove the right-front cover |
233 |
Reinstall the power button |
235 |
Front-top cover |
236 |
Remove the front-top cover |
236 |
Rear cover and upper-rear cover |
237 |
Remove the rear cover and upper-rear cover |
237 |
Rear-top cover |
239 |
Remove the rear-top cover |
239 |
Internal assemblies |
241 |
Pickup roller (Tray 1) |
241 |
Delivery fan, cartridge fan, and environmental sensor |
243 |
Remove the delivery fan, cartridge fan, and environmental sensor |
243 |
Toner-collection sensor |
248 |
Remove the toner-collection sensor |
248 |
Residual-toner-feed motor |
250 |
Remove the residual-toner-feed motor |
250 |
Reinstall the residual-toner collection door |
254 |
Registration density (RD) sensor assembly |
255 |
Remove the RD sensor assembly |
255 |
Power-supply fan and fan duct |
258 |
Remove the power-supply fan and fan duct |
258 |
Registration assembly |
261 |
Remove the registration assembly |
261 |
Interconnect board (ICB) |
266 |
Remove the ICB |
266 |
DC controller PCA and tray |
268 |
Remove the DC controller PCA |
268 |
Low-voltage power supply |
271 |
Remove the low-voltage power supply |
271 |
High-voltage power supply lower (HVPS-D) |
276 |
Remove the high-voltage power supply lower |
276 |
Reinstall the high-voltage power supply lower |
278 |
Developing-disengagement motor |
279 |
Remove the developing-disengagement motor |
279 |
Pickup motor |
281 |
Remove the pickup motor |
281 |
Lifter-drive assembly |
282 |
Remove the lifter-drive assembly |
282 |
Cassette-pickup drive assembly |
284 |
Remove the cassette-pickup drive assembly |
284 |
Reinstall the cassette-pickup drive assembly |
289 |
Cassette-pickup assembly |
291 |
Remove the cassette-pickup assembly |
291 |
Laser/scanner assembly (Y/M) |
293 |
Remove the laser/scanner assembly (Y/M) |
293 |
Laser/scanner assembly (C/Bk) |
300 |
Remove the laser/scanner assembly (C/Bk) |
301 |
Reinstall the protective glass cleaner (PGC) actuators |
304 |
High-voltage power supply upper (HVPS-T) |
307 |
Remove the high-voltage power supply upper |
307 |
Reinstall the high-voltage power supply upper |
310 |
Drum motor 1 |
311 |
Remove the drum motor 1 |
311 |
Drum motor 2 or drum motor 3 |
312 |
Remove the drum motor 2 or drum motor 3 |
312 |
Fuser motor |
313 |
Remove the fuser motor |
314 |
Main-drive assembly |
315 |
Remove the main-drive assembly |
316 |
Reinstall the main-drive assembly |
320 |
Fuser-drive assembly |
326 |
Remove the fuser-drive assembly |
327 |
Reinstall the fuser-drive assembly |
330 |
Delivery assembly |
331 |
Remove the delivery assembly |
332 |
Reinstall the delivery assembly |
335 |
Duplex-drive assembly |
336 |
Remove the duplex-drive assembly |
337 |
Optional paper feeder assembly (Tray 3) |
338 |
Drawer connector |
338 |
Solve problems |
339 |
Solve problems checklist |
340 |
Menu map |
342 |
Troubleshooting process |
343 |
Determine the problem source |
343 |
Pre-troubleshooting checklist |
343 |
Troubleshooting flowchart |
344 |
Power subsystem |
345 |
Power-on checks |
345 |
Power-on troubleshooting overview |
345 |
Tools for troubleshooting |
347 |
Individual component diagnostics |
347 |
LED diagnostics |
347 |
Understand lights on the formatter |
347 |
HP Jetdirect LEDs |
347 |
Heartbeat LED |
348 |
Engine diagnostics |
348 |
Diagnostics menu |
348 |
Diagnostics mode |
349 |
Diagnostics that put the engine into the special diagnostics mode |
349 |
Defeating interlocks |
349 |
Disable cartridge check |
351 |
Engine-test button |
351 |
Paper-path test |
352 |
Manual sensor test (special-mode test) |
353 |
A TOP (top of page) sensor |
353 |
B and C loop sensors |
354 |
D fuser (fixing) delivery sensor |
355 |
E duplex re-pickup sensor |
356 |
F output bin full sensor |
356 |
H fuser (fixing) pressure-release sensor |
357 |
I primary transfer-roller disengagement sensor |
358 |
K right and front door interlock switches |
360 |
Manual sensor test 2 (special-mode test) |
362 |
L Tray 1 media present sensor |
362 |
M Tray 2 paper out sensor |
363 |
N Tray 2 closed sensor |
364 |
O Tray 2 stack-surface sensor |
364 |
P optional Tray 3-empty sensor |
365 |
Q optional Tray 3 media-feed sensor (Q) |
366 |
R optional Tray 3 stack-surface sensor (R) |
366 |
S, T, and U optional Tray 3 media-size sensors |
367 |
Paper-path sensors test |
368 |
Print/stop test |
368 |
Component tests |
369 |
Component test (special-mode test) |
369 |
Diagrams |
371 |
Formatter PCA |
371 |
Location of connectors |
372 |
DC controller PCA |
372 |
Paper feeder driver PCA |
373 |
PCAs, motors, fans, switches, solenoids, and clutches |
373 |
Base product |
374 |
1 x 500 paper feeder |
380 |
Sensors |
381 |
General timing chart |
383 |
Circuit diagrams |
384 |
Print-quality troubleshooting tools |
386 |
Repetitive defects ruler |
386 |
Calibrate the product |
387 |
Internal print-quality test pages |
387 |
Print-quality-troubleshooting pages |
387 |
Diagnostics page |
390 |
Cleaning page |
391 |
Configuration page |
392 |
Configuration page |
392 |
HP embedded Jetdirect page |
394 |
Embedded protocol page |
395 |
Finding important information on the configuration pages |
396 |
Color-band test |
396 |
Control-panel messages table |
397 |
Event log messages |
423 |
Print an event log |
423 |
Show an event log |
423 |
Sample event log |
424 |
Clear the event log |
424 |
Event log message table |
425 |
Clear paper jams |
432 |
Common causes of jams |
432 |
Jam locations |
433 |
Clear jams |
433 |
Clear jams in the right door |
434 |
Clear jams in the output bin area |
438 |
Clear jams in Tray 1 |
439 |
Clear jams in Tray 2 |
441 |
Clear jams in the optional 500-sheet paper and heavy media tray (Tray 3) |
442 |
Clear jams in the lower right door (Tray 3) |
442 |
Jam causes and solutions |
443 |
Jams in the output bin |
443 |
Jams in the fuser and transfer area |
444 |
Jams in the duplex area (HP Color LaserJet CP3525dn and HP Color LaserJet CP3525x only) |
447 |
Jams in Tray 1, Tray 2 and internal paper path |
449 |
Jams in Tray 3 |
451 |
Change jam recovery |
452 |
Solve paper-handling problems |
453 |
Product feeds multiple sheets |
453 |
Product feeds incorrect page size |
453 |
Product pulls from incorrect tray |
453 |
Paper does not feed automatically |
454 |
Paper does not feed from Tray 2 or 3 |
454 |
Transparencies or glossy paper will not feed |
455 |
Envelopes jam or will not feed in the product |
455 |
Output is curled or wrinkled |
456 |
Product will not duplex or duplexes incorrectly |
456 |
Use manual print modes |
458 |
Solve image-quality problems |
460 |
Image defects table |
460 |
Solve performance problems |
466 |
Solve connectivity problems |
467 |
Solve direct-connect problems |
467 |
Solve network problems |
467 |
Service mode functions |
469 |
Service menu |
469 |
Product resets |
470 |
Restore factory-set defaults |
470 |
Hard disk initialization (optional) |
471 |
NVRAM initialization |
471 |
Product cold reset |
471 |
Parts and diagrams |
473 |
Order parts, accessories, and supplies |
474 |
Part numbers |
475 |
Accessories |
475 |
Print cartridges and toner collection unit |
475 |
Memory |
475 |
Cables and interfaces |
476 |
Customer self repair (CSR) parts |
476 |
Maintenance kits |
478 |
Screws |
479 |
How to use the parts lists and diagrams |
480 |
External covers, panels, and doors |
482 |
Right door assembly |
484 |
Internal components |
486 |
Internal components (1 of 5) |
486 |
Internal components (2 of 5) |
488 |
Internal components (3 of 5) |
490 |
Internal components (4 of 5) |
492 |
Internal components (5 of 5) |
494 |
Cassette |
496 |
Cassette paper pickup assembly |
498 |
MP paper pickup assembly |
500 |
Registration assembly |
502 |
Secondary transfer assembly |
504 |
Delivery assembly |
506 |
Fusing (fixing) assembly |
508 |
PCAs |
512 |
Assessories |
514 |
1 x 500 paper feeder |
514 |
1 x 500 paper feeder |
515 |
Paper feeder main body |
517 |
Cassette |
519 |
Alphabetical parts list |
521 |
Numerical parts list |
528 |
Service and support |
535 |
Hewlett-Packard limited warranty statement |
536 |
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement |
537 |
HP Color LaserJet Fuser Kit Limited Warranty Statement |
538 |
End User License Agreement |
539 |
Customer self-repair warranty service |
541 |
Customer support |
542 |
Product specifications |
543 |
Physical specifications |
544 |
Performance specifications |
544 |
Electrical specifications |
544 |
Acoustic specifications |
545 |
Environmental specifications |
545 |
Paper and print media specifications |
545 |
Skew specifications |
545 |
Regulatory information |
547 |
FCC regulations |
548 |
Declaration of Conformity |
549 |
Certificate of volatility |
550 |
Safety statements |
551 |
Laser safety |
551 |
Canadian DOC regulations |
551 |
VCCI statement (Japan) |
551 |
Power cord statement (Japan) |
551 |
EMC statement (Korea) |
551 |
Laser statement for Finland |
551 |
Substances Table (China) |
552 |