HP CP6015dn Service Manual - Page 399
Control-panel messages, Table 7-4
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Control-panel messages Table 7-4 Control-panel messages Control panel message Description Recommended action 10.32.00 Unauthorized Supply For help press (Help button) An unauthorized print cartridge has been installed. 1. Press the checkmark button to continue with this print cartridge. 10.90.XY REPLACE CARTRIDGE A toner replenishment malfunction has occurred. Replace the print cartridge. If replacing the print cartridge does not fix the problem, replace the corresponding image drum. 10.91.00 PRINT CARTRIDGE ERROR For help press (Help button) REPLACE BLACK PRINT CARTRIDGE To continue turn off then on There is an error with the black-toner feed motor. The black print cartridge is defective and needs to be replaced. Please record message and contact support. After replacing the defective cartridge turn the power off then on to continue. 1. Reconnect the connectors for the blacktoner feed-motor rotational-count sensor (J2024), intermediate (J1930), and the DC controller PCA (J131). 2. Reconnect the connectors for the color/ black I/F PCA (J2201B), cartridge driver PCA (J403, J404, and J405), and the DC controller PCA (J141). 3. Replace the black-toner feed motor. 10.91.09 PRINT CARTRIDGE ERROR For help press (Help button) REPLACE BLACK PRINT CARTRIDGE To continue turn off then on There is an error with the color-toner feed motor. One of the cyan, magenta, or yellow print cartridges is defective and needs to be replaced. Please record the message and contact support. After replacing the defective cartridge, turn the power off then on to continue. 1. Reconnect the connectors for the colortoner feed-motor rotational-count sensor (J2023), intermediate (J1929), and the DC controller PCA (J131). 2. Reconnect the connectors for the yellow/magenta cartridge I/F PCA (J2201A), the cyan/black cartridge I/F PCA (J2201B), the cartridge driver PCA (J402, J403, J406, and J408), and the DC controller PCA (J142). 3. Replace the color-toner feed motor. 10.XX.YY SUPPLY MEMORY ERROR For help press (Help button) The product cannot read or write to at least one print cartridge e-label or an e-label is missing from a print cartridge. Reinstall the print cartridge, or install a new print cartridge. 10.XX.YY SUPPLY MEMORY ERROR For help press (Help button) The product cannot read or write to at least 1. one image drum. 2. 10.10.00-10.10.03 = Missing e-label on print cartridge 3. Open the front door. Replace the specified image drum. Close the front door. ENWW Control-panel messages 357