HP CP6015xh HP Color LaserJet CP6015 Series - User Guide - Page 261

Performance problems Problem Pages print but are totally blank. Pages print very slowly. Pages did not print. Cause Solution The sealing tape might still be in the print Verify that the sealing tape has been cartridges. completely removed from the print cartridges. The document might contain blank pages. Check the document that you are printing to see if content appears on all of the pages. The product might be malfunctioning. To check the product, print a Configuration page. Heavier media types can slow the print Print on a different type of media. job. Complex pages can print slowly. Proper fusing may require a slower print speed to ensure the best print quality. If printed in large batches, narrow paper Print on a different paper size or in can slow the print job. smaller batches. The product might not be pulling media Make sure paper is loaded in the tray correctly. correctly. The media is jamming in the device. The USB cable might be defective or incorrectly connected. If the problem persists, you might need to replace the pickup rollers and the separation pad. See Customer support on page 264. Clear the jam. See Jams on page 200. ● Disconnect the USB cable at both ends and reconnect it. ● Try printing a job that has printed in the past. ● Try using a different USB cable. Other devices are running on your computer. The product might not share a USB port. If you have an external hard drive or network switchbox that is connected to the same port as the product, the other device might be interfering. To connect and use the product, you must disconnect the other device or you must use two USB ports on the computer. ENWW Performance problems 247