HP Color LaserJet 5500 Service Manual - Page 359

Table 7-5. Numerical printer messages (HP Color LaserJet 5550 models) (continued) Control panel message Event Description log error message Recommended action 59.XY PRINTER ERROR For help press alternates with 59.XY PRINTER ERROR To continue turn off then on None A printer motor error has occurred. 1. Turn the printer off and then X Description back on. 0 motor error 2. This message might also appear if the transfer unit is 1 motor startup error missing or incorrectly 2 motor rotation error installed. Ensure that the transfer unit is correctly 3 fuser motor startup error installed. 4 fuser motor rotation error ETB motor error 5 print cartridge motor startup error 1. 6 print cartridge motor rotation error 9 ETB motor startup error Clean the ETB unit intermediate connector, J36. If the connector is damaged, replace it. A ETB motor rotation error B developing disengaging motor startup error C developing disengaging motor rotation error Y Description 0 no color/black 1 cyan 2. Reconnect the connetors J38 for the ETB motor and J1111 on the DC controller PCB. 3. Replace the ETB motor. 4. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only). 2 magenta Fuser motor error 3 yellow 1. Reconnect the connectors J18 for the fuser motor and J1101 on the DC controller PCB. Replace any damaged parts. 2. Replace the fuser drive assembly. 3. Replace the DC controller PCB. Calibrate the printer after replacing the DC controller. See Calibrate now (HP Color LaserJet 5500 models only). ENWW Numerical printer messages 337