Section |
Page |
List of tables |
11 |
List of figures |
15 |
Product information |
21 |
Product features |
22 |
HP color LaserJet 9500n printer (C8546A) |
22 |
HP color LaserJet 9500hdn printer (C8547A) |
22 |
Product specifications |
24 |
Identification |
24 |
Specifications |
24 |
Environmental specifications |
25 |
Product overview |
27 |
External assembly locations |
27 |
Accessories |
28 |
Space requirements |
29 |
Printer with packaging |
29 |
Printer physical dimensions |
30 |
Setup |
32 |
Media specifications |
33 |
Guidelines for selecting media |
33 |
Supported media and capacity for input and output |
34 |
Recommended media |
35 |
Ordering recommended media |
35 |
Special media specifications |
37 |
Envelope specifications |
37 |
Envelopes with adhesive strips or multiple flaps |
38 |
Label specifications |
38 |
Card stock construction |
39 |
Transparency specifications |
39 |
Preprinted forms and special letterhead |
39 |
Embossed media |
40 |
Glossy media |
40 |
Media with cutouts or perforations |
40 |
Chemically treated media |
40 |
Synthetic media |
40 |
Other special media |
41 |
Storing print media |
41 |
Envelope storage |
41 |
Testing media specifications |
41 |
Basis weight field test |
42 |
Metric sizes |
42 |
Paper weight equivalence table |
42 |
Caliper field test |
44 |
Paper finish field test |
44 |
Moisture content field test |
44 |
Grain field test |
44 |
Curl field test |
45 |
Cut edge condition field test |
45 |
Furnish (fiber composition) field test |
45 |
Fusing compatibility field test |
45 |
Media assessment tools and suppliers |
46 |
Service approach |
47 |
Service approach |
48 |
Parts and supplies |
49 |
Ordering parts |
49 |
Ordering supplies |
49 |
Exchange program |
49 |
Supplies |
49 |
World Wide Web |
49 |
HP service parts information compact disc |
50 |
Customer care reseller sales and service support center |
50 |
HP authorized resellers and support |
50 |
HP service agreements |
50 |
Other areas |
50 |
Ordering related documentation and software |
51 |
Warranty |
52 |
Limited warranty for print cartridge and image drum life |
52 |
Transfer unit and fuser warranty |
52 |
HP maintenance agreements |
52 |
Onsite service agreements |
53 |
Priority onsite service |
53 |
Next-day onsite service |
53 |
Weekly (volume) onsite service |
53 |
Product configuration |
55 |
Control panel layout |
56 |
Control panel menus |
58 |
Menu map |
58 |
Using a menu map |
58 |
Select an item from the menu map |
58 |
Retrieve job menu |
59 |
Information menu |
60 |
Paper handling menu |
61 |
Selecting media for a document |
62 |
Configure device menu |
63 |
Printing submenu |
63 |
PCL submenu |
65 |
Print Quality submenu |
66 |
System Setup submenu |
71 |
Output Setup submenu |
73 |
I/O submenu |
73 |
Parallel Input submenu |
73 |
EIO submenu |
74 |
Resets submenu |
76 |
Diagnostics menu |
77 |
Service menu |
81 |
Service ID |
81 |
Restoring the Service ID |
82 |
Converting the Service ID to an actual date |
82 |
Settings and defaults |
83 |
Configure the control panel display language |
83 |
To configure the control panel language (using menus) |
83 |
To configure the control panel language (power-on sequence) |
84 |
Configure the input trays |
84 |
Configuring trays for standard size media |
84 |
Configuring trays for custom size media |
85 |
Printable area |
87 |
Boot key sequences |
88 |
Hard disk reinitialization |
88 |
Reinitialize a hard disk using the control panel |
88 |
Reinitialize a hard disk using PJL commands |
88 |
NVRAM initialization |
89 |
To initialize NVRAM |
89 |
Cold reset |
91 |
To skip disk |
91 |
To skip calibration |
91 |
Product maintenance |
93 |
Preventative maintenance |
94 |
Image transfer kit |
94 |
Storing the image transfer kit |
94 |
Image cleaning kit |
94 |
Image fuser kit |
94 |
Cleaning the printer and accessories |
95 |
General cleaning |
95 |
Cleaning spilled toner |
95 |
Vacuum specifications |
95 |
First aid measures |
95 |
Cleaning procedures |
96 |
Cleaning the post charger |
96 |
Cleaning the separation guide, feed guide, and front fuser guide |
96 |
Cleaning the fuser input |
96 |
Cleaning the registration roller unit |
97 |
Cleaning the other rollers |
97 |
Cleaning the tray 1 separation pad |
97 |
Print cartridges |
98 |
Non-HP print cartridges and image drums |
98 |
Authenticating print cartridges |
98 |
Storing print cartridges |
99 |
Image drums |
100 |
Storing image drums |
100 |
Handling instructions |
100 |
Firmware upgrades |
101 |
Downloading the new firmware from the HP Web site |
101 |
Downloading the new firmware to the printer |
101 |
Remote firmware update through a local Windows port |
101 |
Windows 95, Windows 98, or Windows Me |
101 |
Windows NT 4.0, Windows 2000, Windows XP, or Windows Server 2003 |
102 |
Remote firmware update through a Windows network |
102 |
Remote firmware update for UNIX systems |
102 |
Remote firmware update using FTP on a direct network connection |
103 |
Windows operating systems |
103 |
Mac operating systems |
104 |
Remote firmware update using FTP through a browser |
104 |
Remote firmware update using Fetch (Mac OS 8.6 and OS 9. x only) |
104 |
Remote firmware update using the HP LaserJet utility (Mac OS 8.6 and OS 9. x only) |
105 |
Remote firmware update using the LPR command |
106 |
Using HP Web JetAdmin to download the firmware to the printer |
106 |
Printer messages during firmware update |
107 |
Troubleshooting a firmware update |
107 |
Theory of operation |
109 |
Basic operation |
110 |
Major printer systems |
110 |
Printer block diagram |
111 |
Sequence of operation |
112 |
Timing charts |
114 |
Wiring diagrams |
116 |
Flat flexible cable signals |
120 |
Connector location |
128 |
Engine-control system |
132 |
DC controller circuit |
133 |
DC controller operations |
136 |
T driver circuit |
137 |
Fuser control circuit |
138 |
Low-voltage power supply |
139 |
High-voltage power supply circuits |
140 |
Post charger power supply unit |
140 |
Motors and fans |
141 |
Switches, solenoids, clutches, and sensors |
144 |
Formatter |
148 |
DIMM slots |
148 |
Formatter heartbeat LED |
149 |
Laser/scanner system |
150 |
Dual-beam method |
151 |
Laser control |
152 |
Laser diode automatic light emission control |
153 |
Image mask control |
154 |
Horizontal synchronous control |
154 |
Laser failure detection |
155 |
Scanner-motor control |
156 |
Scanner-motor-speed control |
156 |
Scanner motor failure detection |
157 |
Color plane registration calibration control |
157 |
Image CPR adjustment |
157 |
Laser-beam-skew calibration |
159 |
Laser adjustment |
159 |
Image formation system |
160 |
Electrophotographic process |
160 |
Step 1 |
161 |
Step 2 |
161 |
Step 3 |
162 |
Step 4 |
163 |
Step 5 |
164 |
Step 6 |
164 |
Step 7 |
165 |
Step 8 |
165 |
Step 9 |
166 |
Step 10 |
166 |
Step 11 |
167 |
Step 12 |
167 |
Image stabilization control |
168 |
Environment calibration control |
168 |
Image density detection control |
169 |
Image halftone calibration control |
170 |
Paper-path system |
171 |
Pickup/feed unit |
173 |
Cassette paper size detection/cassette paper detection |
173 |
Cassette pickup |
174 |
Tray 1 paper pickup |
176 |
Paper pickup and feed |
179 |
Jam detection |
180 |
Removal and replacement |
183 |
Introduction |
185 |
Removal and replacement strategy |
185 |
General cautions during removal and replacement |
185 |
Electrostatic discharge |
185 |
Required tools |
186 |
Flat flexible cable caution |
187 |
To reinstall |
187 |
DC controller and cable/connector damage areas |
188 |
Potential damage areas while servicing |
188 |
Consumables |
189 |
Toner cartridges (print cartridges) |
189 |
Process cartridges (image drums) |
191 |
Waste toner bottle (toner collection bottle) |
193 |
Transfer cleaner (cleaning blade) |
194 |
Transfer roller |
195 |
External covers |
196 |
Control panel overlay |
196 |
Control panel |
197 |
To reinstall |
197 |
Right upper cover |
198 |
Left upper cover |
200 |
Top right cover |
201 |
To reinstall |
202 |
Top left cover |
203 |
To reinstall |
204 |
Front doors |
205 |
Fuser door |
206 |
Intermediate transfer belt (ITB) door |
208 |
Left back cover |
212 |
Left lower cover |
213 |
Right back cover |
215 |
Back cover |
216 |
Major assemblies |
217 |
Process cartridge (image drum) door |
217 |
Laser/scanner assembly |
219 |
To reinstall |
220 |
Printing a laser/scanner adjustment page |
221 |
Reading a laser/scanner adjustment page |
223 |
Overview |
223 |
Adjusting the laser/scanner assemblies |
225 |
Overview |
225 |
Laser scanner adjustment step 1 |
226 |
Laser/scanner adjustment step 2 |
230 |
Delivery unit |
237 |
Delivery unit sensor |
241 |
To reinstall |
241 |
Vertical feed unit |
242 |
Duplexer |
246 |
Fuser |
247 |
Intermediate transfer belt (ITB) |
248 |
Density and registration sensor assembly |
250 |
Right back fan |
253 |
Right front fan |
254 |
Secondary transfer assembly (T2) |
255 |
To reinstall |
259 |
Pickup unit |
260 |
Temperature and humidity sensor |
268 |
To reinstall |
268 |
High-voltage power supply |
269 |
Low-voltage power supply |
270 |
Registration assembly |
271 |
To reinstall |
277 |
Delivery fan |
278 |
Fuser fan |
279 |
P-crg (image drum) drive assembly |
280 |
T-crg (print cartridge) drive assembly |
284 |
Fuser motor |
286 |
Fuser drive assembly |
287 |
DC controller |
288 |
To reinstall |
289 |
Formatter PCB |
290 |
Formatter cage |
291 |
High-voltage contact |
293 |
Post charger power supply |
294 |
Tray 1 pickup roller |
296 |
Tray 1 separation pad |
297 |
Left door switch |
298 |
Right door switch (front and right side doors) |
299 |
ITB sensor |
300 |
Upper left door sensor |
301 |
Fuser front paper sensor |
302 |
Fuser sensor PCA |
303 |
Troubleshooting |
305 |
Introduction |
308 |
Troubleshooting process |
308 |
Pre-troubleshooting checklist |
308 |
Power checks |
310 |
Control panel checks |
310 |
Troubleshooting tools and procedures |
311 |
Hardware and electrical troubleshooting tools |
311 |
Engine diagnostic tools |
311 |
Defeating interlocks |
311 |
Engine diagnostics preconditions |
312 |
Disable cartridge test |
312 |
Paper-path test (and automatic sensors test) |
312 |
Sensor test (interactive) |
313 |
Components test |
314 |
Component test: Transfer motors test |
315 |
Component test: Belt only test |
315 |
Component test: Image drum motors test |
316 |
Component test: Print cartridge motors test |
316 |
Component test: Developer motors test |
317 |
Component test: YMCK laser test |
318 |
Component test: Fuser motor test |
318 |
Component test: Tray 1 feed motor test |
318 |
Component test: Tray 2 feed drive test |
319 |
Component test: Tray 3 feed drive test |
320 |
Component test: Pre-registration test |
320 |
Component test: Registration test |
320 |
Component test: Face-up solenoid test |
321 |
Print stop test |
322 |
Engine test button |
323 |
Engine test print page |
323 |
Formatter heartbeat LED |
324 |
Information pages |
325 |
Configuration page |
325 |
Supplies status pages |
327 |
Usage page |
329 |
File directory page |
330 |
Electrical connection and contact failures |
331 |
Image formation and print-quality troubleshooting tools |
332 |
Print-quality problems associated with the environment |
332 |
Print-quality problems associated with media |
332 |
Reseating consumables |
332 |
Cleaning the post charger |
332 |
Cleaning the fuser input |
332 |
Print-quality troubleshooting pages |
332 |
Color band test |
336 |
Engine test print page |
336 |
Laser/scanner adjustment page |
337 |
Door ruler and repeating defect frequencies |
337 |
Sample defects and solutions |
338 |
Repeating marks (98 mm) |
339 |
Repeating marks (45 mm) |
340 |
Lines and bands appear perpendicular to feed direction |
343 |
Lines, streaks or scratches appear parallel to feed direction |
346 |
Diagonal bands or lines |
350 |
Light or faint image and dropouts |
352 |
Wavy brush marks |
356 |
Color plane misregistration |
357 |
Primary color covers entire page |
359 |
Ghosted image (98 mm) |
360 |
Ghosted image (140 mm) |
361 |
Distorted or misplaced image |
363 |
Poorly fused image |
364 |
Missing color plane |
366 |
Blank |
367 |
Hand or fingerprints |
367 |
Fine, yellow dot background |
369 |
Toner halos or explosions occur around solid secondary colors |
370 |
Control panel print-quality adjustments |
372 |
Print-quality problems associated with jams |
374 |
Media and paper-path troubleshooting tools |
375 |
Paper path jam sensors |
375 |
Determine the problem source: print media or printer |
380 |
Using the straightest paper path |
381 |
Determine if problem is caused by the duplexing process |
381 |
Isolate the source of the jam |
381 |
Determine where media jams occur |
381 |
Determine whether the printer is experiencing misfeeds or multifeed jams |
381 |
Print-quality problems associated with media |
381 |
Isolate a media brand |
382 |
Isolate a media type |
382 |
Wrinkling envelopes |
382 |
Poor fusing |
382 |
Overhead transparency defects |
383 |
Media jam |
383 |
Customer print job |
384 |
Clearing jams |
384 |
Clearing repeated jams |
384 |
Tests for troubleshooting paper-path problems |
385 |
Print stop test |
385 |
Paper-path test |
385 |
Sensor test |
385 |
Tray alignment adjustment |
385 |
Noise troubleshooting tools |
386 |
Control panel messages |
387 |
Control panel and event log message format |
388 |
Event log page |
388 |
Print an event log |
388 |
Show an event log |
389 |
Interpret an event log |
389 |
Sample event log page |
390 |
Error message interpretation |
391 |
Alphabetical error messages |
391 |
Numerical error messages |
402 |
Data and communication troubleshooting tools |
437 |
Test message |
437 |
EIO troubleshooting |
437 |
Software/network troubleshooting |
437 |
Jetdirect configuration |
438 |
Verify network and server operation |
438 |
Jetdirect page |
439 |
Tray 4 troubleshooting tools |
440 |
Tray 4 diagnostics label |
440 |
Tray 4 motor test |
440 |
Tray 4 standalone running test |
440 |
Tray 4 sensor test |
441 |
Tray 4 light pattern interpretation |
442 |
Tray 4 does not print media |
442 |
Parts and diagrams |
443 |
Introduction |
445 |
Ordering parts |
445 |
Customer support information |
445 |
Terminology |
446 |
Kits, supplies, accessories, exchange parts, and documentation |
447 |
Hardware identification |
449 |
Illustrations and parts lists |
450 |
External covers and panels |
450 |
Left cover assembly |
454 |
Right door assembly |
455 |
Internal components (1 of 9) |
456 |
Internal components (2 of 9) |
458 |
Internal components (3 of 9) |
460 |
Internal components (4 of 9) |
462 |
Internal components (5 of 9) |
464 |
Internal components (6 of 9) |
466 |
Internal components (7 of 9) |
468 |
Internal components (8 of 9) |
470 |
Internal components (9 of 9) |
472 |
Registration drive assembly |
474 |
Process cartridge drive assembly (image drum drive) |
475 |
Toner cartridge drive assembly (print cartridge drive) |
476 |
Fuser drive assembly |
478 |
Cassette assembly |
480 |
Paper pickup assembly (1 of 3) |
482 |
Paper pickup assembly (2 of 3) |
484 |
Paper pickup assembly (3 of 3) |
486 |
Manual feed pickup assembly (tray 1) (1 of 2) |
488 |
Manual feed pickup assembly (tray 1) (2 of 2) |
490 |
Registration assembly |
492 |
Secondary transfer assembly (T2) (1 of 2) |
494 |
Secondary transfer assembly (T2) (2 of 2) |
496 |
Delivery feed assembly |
497 |
Face down delivery assembly |
498 |
Delivery cover assembly |
499 |
Fuser assembly |
500 |
PCB assemblies |
501 |
Tray 4 |
502 |
Tray 4 main body |
502 |
Tray 4 drive assembly |
506 |
Tray 4 PCA location |
507 |
Master parts lists |
508 |
Alphabetical parts list |
508 |
Numerical parts list |
514 |