Understand accessory lights for the 3-bin mailbox and stapler/stacker
............................................
550
Understand lights on the formatter
....................................................................................................
551
HP Jetdirect LEDs
.............................................................................................................
551
Heartbeat LED
..................................................................................................................
551
Replacement parts configuration
.......................................................................................................
552
Formatter and DC controller
.............................................................................................
552
Formatter (new or previously installed in another MFP)
...................................................
552
DC controller (new or previously installed in another MFP)
.............................................
552
Paper path troubleshooting
...............................................................................................................
554
Jam locations
....................................................................................................................
554
Jam recovery
....................................................................................................................
555
Clearing jams in the right covers
......................................................................................
556
Jam in Tray 1
....................................................................................................................
561
Jam in Tray 2, 3, or 4
........................................................................................................
561
Jam in the stapler/stacker
.................................................................................................
563
Staple jams
.......................................................................................................................
564
Jam in the 3-bin mailbox
...................................................................................................
566
Other jams in the output accessory bridge
.......................................................................
567
Jam in the ADF
.................................................................................................................
569
Solving repeated jams
......................................................................................................
571
Persistent jams
.................................................................................................................
572
Basic troubleshooting for jams
.........................................................................
572
Data collection
..................................................................................................
572
General paper path troubleshooting
................................................................
572
Paper path checklist
.........................................................................................
573
Jams in Tray 1
..................................................................................................
573
Jams in tray 2
...................................................................................................
574
Jams in Tray 3
..................................................................................................
575
Jams in Tray 4
..................................................................................................
575
Jams in the paper path
.....................................................................................
576
Jams in the right upper cover
...........................................................................
577
Jams in the duplex path
...................................................................................
578
Jams in the ADF
...............................................................................................................
578
Jams in the IPTU
..............................................................................................................
579
Jams in the stapler/stacker
...............................................................................................
579
Jams in the 3-bin mailbox
.................................................................................................
580
Using the paper path test
..................................................................................................
581
Using the scanner tests
....................................................................................................
581
Correct print quality and copy quality problems
................................................................................
582
Print quality problems associated with media
..................................................................
582
Color printing problems
.....................................................................................................
582
Printout color error
...........................................................................................
582
Incorrect shade
................................................................................................
583
Missing color
....................................................................................................
583
Cartridge error
..................................................................................................
583
Color match error
.............................................................................................
583
Overhead transparency defects
........................................................................................
584
Print quality problems associated with the environment
..................................................
584
Print quality problems associated with jams
.....................................................................
584
Print quality troubleshooting pages
..................................................................................
585
xiv
ENWW