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HP Color LaserJet Enterprise M555 User Guide - Page 118

Solve problems, Check for jammed paper in the duplex path inside

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12. Close the jam-access door, and push the fuser completely into the printer until it clicks into place. 13. Check for jammed paper in the duplex path inside the right door, and remove any jammed paper. 14. Close the right door. 108 Chapter 6 Solve problems ENWW

Section	Page
Printer overview	11
Warning icons	12
Potential shock hazard	12
Printer views	14
Printer front view	14
Printer back view	15
Interface ports	16
Control-panel view (color graphical display with keypad control panel, M554 models only)	16
Control-panel view (touchscreen control panel, M555 models only)	18
How to use the touchscreen control panel	20
Printer specifications	21
Technical specifications	21
Supported operating systems	23
Mobile printing solutions	24
Printer dimensions	25
Power consumption, electrical specifications, and acoustic emissions	27
Operating-environment range	27
Printer hardware setup and software installation	28
Paper trays	29
Load paper to Tray 1	30
Introduction	30
Tray 1 paper orientation	33
Use alternative letterhead mode	34
Enable Alternative Letterhead Mode by using the printer control-panel menus	34
Load paper to Trays 2, 3, 4, and 5	35
Introduction	35
Trays 2, 3, 4, and 5 paper orientation	37
Use alternative letterhead mode	38
Enable Alternative Letterhead Mode by using the printer control-panel menus	38
Load envelopes	39
Introduction	39
Envelope orientation	39
Load and print labels	40
Introduction	40
Manually feed labels	40
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	44
Ordering	44
Supplies and accessories	44
Customer self-repair parts	45
Replace the toner cartridges	47
Introduction	47
Toner-cartridge information	47
Remove and replace the cartridges	48
Replace the toner-collection unit	51
Introduction	51
Remove and replace the toner-collection unit	51
Print	55
Print tasks (Windows)	56
How to print (Windows)	56
Automatically print on both sides (Windows)	56
Manually print on both sides (Windows)	57
Print multiple pages per sheet (Windows)	57
Select the paper type (Windows)	58
Additional print tasks	59
Print tasks (macOS)	60
How to print (macOS)	60
Automatically print on both sides (macOS)	60
Manually print on both sides (macOS)	60
Print multiple pages per sheet (macOS)	61
Select the paper type (macOS)	61
Additional print tasks	61
Store print jobs on the printer to print later or print privately	63
Introduction	63
Create a stored job (Windows)	63
Create a stored job (macOS)	64
Print a stored job	64
Delete a stored job	65
Delete a job that is stored on the printer	65
Change the job storage limit	65
Information sent to printer for Job Accounting purposes	66
Mobile printing solutions	67
Introduction	67
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	67
HP ePrint via email	68
AirPrint	68
Android embedded printing	69
Print from a USB flash drive	70
Introduction	70
Enable the USB port for printing	70
Print USB documents	71
Print using high-speed USB 2.0 port (wired)	72
Enable the high-speed USB port for printing	72
Manage the printer	73
Advanced configuration with HP Embedded Web Server (EWS)	74
Introduction	74
How to access the HP Embedded Web Server (EWS)	74
HP Embedded Web Server features	75
Information tab	76
General tab	76
Print tab	77
Troubleshooting tab	78
Security tab	79
HP Web Services tab	79
Networking tab	79
Other Links list	81
Configure IP network settings	82
Printer sharing disclaimer	82
View or change network settings	82
Rename the printer on a network	82
Manually configure IPv4 TCP/IP parameters from the control panel	83
Manually configure IPv6 TCP/IP parameters from the control panel	83
Link speed and duplex settings	84
Printer security features	85
Introduction	85
Security statements	85
IP Security	85
Assign or change the system password using the HP Embedded Web Server	85
Encryption support: HP High Performance Secure Hard Disks	86
Lock the formatter	86
Energy-conservation settings	87
Introduction	87
Set the idle settings	87
Set the sleep timer and configure the printer to use 1 watt or less of power	87
HP Web Jetadmin	88
Software and firmware updates	89
Solve problems	91
Customer support	92
Control panel help system	93
Restore factory settings	94
Introduction	94
Method one: Restore factory settings from the printer control panel	94
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	94
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	96
Change the “Very Low” settings	96
Order supplies	97
Printer does not pick up paper or misfeeds	98
Introduction	98
The printer does not pick up paper	98
The printer picks up multiple sheets of paper	100
Clear paper jams	104
Introduction	104
Jam locations	104
Auto-navigation for clearing paper jams	105
Experiencing frequent or recurring paper jams?	105
13.B2.D1 tray 1 paper jam	106
13.B2.D2 tray 2 paper jam	108
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam	111
13.B right door and fuser area paper jam	114
13.E1 output bin paper jam	119
Resolve print-quality problems	120
Introduction	120
Troubleshoot print quality	120
Update the printer firmware	120
Print from a different software program	120
Check the paper-type setting for the print job	120
Check the paper type setting on the printer	121
Check the paper type setting (Windows)	121
Check the paper type setting (macOS)	121
Check toner-cartridge status	121
Print a cleaning page	122
Visually inspect the toner cartridge or cartridges	122
Check paper and the printing environment	123
Step one: Use paper that meets HP specifications	123
Step two: Check the environment	123
Step three: Set the individual tray alignment	123
Try a different print driver	124
Troubleshoot color quality	124
Calibrate the printer to align the colors	124
Troubleshoot image defects	125
Solve wired network problems	134
Introduction	134
Poor physical connection	134
The computer is using the incorrect IP address for the printer	134
The computer is unable to communicate with the printer	135
The printer is using incorrect link and duplex settings for the network	135
New software programs might be causing compatibility problems	135
The computer or workstation might be set up incorrectly	135
The printer is disabled, or other network settings are incorrect	135
Solve wireless network problems	136
Introduction	136
Wireless connectivity checklist	136
The printer does not print after the wireless configuration completes	137
The printer does not print, and the computer has a third-party firewall installed	137
The wireless connection does not work after moving the wireless router or printer	137
Cannot connect more computers to the wireless printer	138
The wireless printer loses communication when connected to a VPN	138
The network does not appear in the wireless networks list	138
The wireless network is not functioning	138
Reduce interference on a wireless network	139