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HP Color LaserJet Enterprise M555 User Guide - Page 45

Customer self-repair parts, Mandatory, Optional

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Table 3-2 Accessories (continued) Item 1GB DDR3 Memory DIMM HP Internal USB ports HP Trusted Platform Module HP Jetdirect 2900nw Print Server HP Jetdirect 3000w NFC/Wireless Accessory Description Part number Optional DIMM for expanding the memory G6W84A Includes installation instructions Two optional USB ports for connecting third-party B5L28A devices Includes installation instructions Automatically encrypts all data that passes through the printer F5S62A Includes installation instructions USB wireless print server accessory J8031A Wi-Fi direct accessory for "touch" printing from mobile devices J8030A Customer self-repair parts Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More information about the CSR program and benefits can be found at www.hp.com/go/csr-support and www.hp.com/go/csr-faq. Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized service or support provider. When ordering, one of the following will be needed: part number, serial number (found on back of printer), product number, or product name. ● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not provided under the HP product warranty. ● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no additional charge during the product warranty period. Item HP Fuser kit HP Fuser kit, service ITB and T2 Roller kit, service Secondary Transfer Roller kit Tray 2-X Roller kit Description Replacement fuser Includes installation instructions Replacement fuser, service kit Includes installation instructions Replacement transfer belt and secondary transfer roller Includes installation instructions Replacement secondary transfer roller Includes installation instructions Replacement rollers for Trays 2-5 Includes installation instructions Self-replacement options Mandatory Mandatory Optional Mandatory Optional Part number B5L35-67901 (110-volt) B5L36-67901 (220-volt) B5L35-67902 (110-volt) B5L36-67902 (220-volt) B5L24-67901 B5L24-67902 B5L24-67904 ENWW Order supplies, accessories, and parts 35

Section	Page
Printer overview	11
Warning icons	12
Potential shock hazard	12
Printer views	14
Printer front view	14
Printer back view	15
Interface ports	16
Control-panel view (color graphical display with keypad control panel, M554 models only)	16
Control-panel view (touchscreen control panel, M555 models only)	18
How to use the touchscreen control panel	20
Printer specifications	21
Technical specifications	21
Supported operating systems	23
Mobile printing solutions	24
Printer dimensions	25
Power consumption, electrical specifications, and acoustic emissions	27
Operating-environment range	27
Printer hardware setup and software installation	28
Paper trays	29
Load paper to Tray 1	30
Introduction	30
Tray 1 paper orientation	33
Use alternative letterhead mode	34
Enable Alternative Letterhead Mode by using the printer control-panel menus	34
Load paper to Trays 2, 3, 4, and 5	35
Introduction	35
Trays 2, 3, 4, and 5 paper orientation	37
Use alternative letterhead mode	38
Enable Alternative Letterhead Mode by using the printer control-panel menus	38
Load envelopes	39
Introduction	39
Envelope orientation	39
Load and print labels	40
Introduction	40
Manually feed labels	40
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	44
Ordering	44
Supplies and accessories	44
Customer self-repair parts	45
Replace the toner cartridges	47
Introduction	47
Toner-cartridge information	47
Remove and replace the cartridges	48
Replace the toner-collection unit	51
Introduction	51
Remove and replace the toner-collection unit	51
Print	55
Print tasks (Windows)	56
How to print (Windows)	56
Automatically print on both sides (Windows)	56
Manually print on both sides (Windows)	57
Print multiple pages per sheet (Windows)	57
Select the paper type (Windows)	58
Additional print tasks	59
Print tasks (macOS)	60
How to print (macOS)	60
Automatically print on both sides (macOS)	60
Manually print on both sides (macOS)	60
Print multiple pages per sheet (macOS)	61
Select the paper type (macOS)	61
Additional print tasks	61
Store print jobs on the printer to print later or print privately	63
Introduction	63
Create a stored job (Windows)	63
Create a stored job (macOS)	64
Print a stored job	64
Delete a stored job	65
Delete a job that is stored on the printer	65
Change the job storage limit	65
Information sent to printer for Job Accounting purposes	66
Mobile printing solutions	67
Introduction	67
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	67
HP ePrint via email	68
AirPrint	68
Android embedded printing	69
Print from a USB flash drive	70
Introduction	70
Enable the USB port for printing	70
Print USB documents	71
Print using high-speed USB 2.0 port (wired)	72
Enable the high-speed USB port for printing	72
Manage the printer	73
Advanced configuration with HP Embedded Web Server (EWS)	74
Introduction	74
How to access the HP Embedded Web Server (EWS)	74
HP Embedded Web Server features	75
Information tab	76
General tab	76
Print tab	77
Troubleshooting tab	78
Security tab	79
HP Web Services tab	79
Networking tab	79
Other Links list	81
Configure IP network settings	82
Printer sharing disclaimer	82
View or change network settings	82
Rename the printer on a network	82
Manually configure IPv4 TCP/IP parameters from the control panel	83
Manually configure IPv6 TCP/IP parameters from the control panel	83
Link speed and duplex settings	84
Printer security features	85
Introduction	85
Security statements	85
IP Security	85
Assign or change the system password using the HP Embedded Web Server	85
Encryption support: HP High Performance Secure Hard Disks	86
Lock the formatter	86
Energy-conservation settings	87
Introduction	87
Set the idle settings	87
Set the sleep timer and configure the printer to use 1 watt or less of power	87
HP Web Jetadmin	88
Software and firmware updates	89
Solve problems	91
Customer support	92
Control panel help system	93
Restore factory settings	94
Introduction	94
Method one: Restore factory settings from the printer control panel	94
Method two: Restore factory settings from the HP Embedded Web Server (network-connected printers onl ...	94
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	96
Change the “Very Low” settings	96
Order supplies	97
Printer does not pick up paper or misfeeds	98
Introduction	98
The printer does not pick up paper	98
The printer picks up multiple sheets of paper	100
Clear paper jams	104
Introduction	104
Jam locations	104
Auto-navigation for clearing paper jams	105
Experiencing frequent or recurring paper jams?	105
13.B2.D1 tray 1 paper jam	106
13.B2.D2 tray 2 paper jam	108
13.A3, 13.A4, 13.A5 tray 3, tray 4, tray 5 paper jam	111
13.B right door and fuser area paper jam	114
13.E1 output bin paper jam	119
Resolve print-quality problems	120
Introduction	120
Troubleshoot print quality	120
Update the printer firmware	120
Print from a different software program	120
Check the paper-type setting for the print job	120
Check the paper type setting on the printer	121
Check the paper type setting (Windows)	121
Check the paper type setting (macOS)	121
Check toner-cartridge status	121
Print a cleaning page	122
Visually inspect the toner cartridge or cartridges	122
Check paper and the printing environment	123
Step one: Use paper that meets HP specifications	123
Step two: Check the environment	123
Step three: Set the individual tray alignment	123
Try a different print driver	124
Troubleshoot color quality	124
Calibrate the printer to align the colors	124
Troubleshoot image defects	125
Solve wired network problems	134
Introduction	134
Poor physical connection	134
The computer is using the incorrect IP address for the printer	134
The computer is unable to communicate with the printer	135
The printer is using incorrect link and duplex settings for the network	135
New software programs might be causing compatibility problems	135
The computer or workstation might be set up incorrectly	135
The printer is disabled, or other network settings are incorrect	135
Solve wireless network problems	136
Introduction	136
Wireless connectivity checklist	136
The printer does not print after the wireless configuration completes	137
The printer does not print, and the computer has a third-party firewall installed	137
The wireless connection does not work after moving the wireless router or printer	137
Cannot connect more computers to the wireless printer	138
The wireless printer loses communication when connected to a VPN	138
The network does not appear in the wireless networks list	138
The wireless network is not functioning	138
Reduce interference on a wireless network	139

Match case Limit results 1 per page

Table 3-2

Accessories (continued)

Item

Description

Part number

1GB DDR3 Memory DIMM

Optional DIMM for expanding the memory

Includes installation instructions

G6W84A

HP Internal USB ports

Two optional USB ports for connecting third-party

devices

Includes installation instructions

B5L28A

HP Trusted Platform Module

Automatically encrypts all data that passes

through the printer

Includes installation instructions

F5S62A

HP Jetdirect 2900nw Print Server

USB wireless print server accessory

J8031A

HP Jetdirect 3000w NFC/Wireless Accessory

Wi-Fi direct accessory for “touch” printing from

mobile devices

J8030A

Customer self-repair parts

Customer Self-Repair (CSR) parts are available for many HP LaserJet products to reduce repair time. More

information about the CSR program and beneﬁts can be found at

www.hp.com/

go/csr-support

and

www.hp.com/

go/csr-faq

Genuine HP replacement parts can be ordered at

www.hp.com/

buy/parts

or by contacting an HP-authorized

service or support provider. When ordering, one of the following will be needed: part number, serial number

(found on back of printer), product number, or product name.

●

Parts listed as

Mandatory

self-replacement are to be installed by customers, unless you are willing to pay

HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not

provided under the HP product warranty.

●

Parts listed as

Optional

self-replacement can be installed by HP service personnel at your request for no

additional charge during the product warranty period.

Item

Description

Self-replacement options

Part number

HP Fuser kit

Replacement fuser

Includes installation instructions

Mandatory

B5L35-67901 (110-volt)

B5L36-67901 (220-volt)

HP Fuser kit, service

Replacement fuser, service kit

Includes installation instructions

Mandatory

B5L35-67902 (110-volt)

B5L36-67902 (220-volt)

ITB and T2 Roller kit, service

Replacement transfer belt and secondary

transfer roller

Includes installation instructions

Optional

B5L24-67901

Secondary Transfer Roller kit

Replacement secondary transfer roller

Includes installation instructions

Mandatory

B5L24-67902

Tray 2-X Roller kit

Replacement rollers for Trays 2–5

Includes installation instructions

Optional

B5L24-67904

ENWW

Order supplies, accessories, and parts