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HP Color LaserJet Managed MFP E47528 Color LaserJet Managed MFP E47528 User Gu - Page 145

Printer does not pick up paper or misfeeds, Introduction, The printer does not pick up paper

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HP's Premium Protection Warranty expires near the end of useable cartridge life. Check the Supplies Status Page or the HP Embedded Web Server (EWS) for the status. Printer does not pick up paper or misfeeds Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Introduction The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at one time. Either of these situations can result in paper jams. The printer does not pick up paper If the printer does not pick up paper from the tray, try these solutions: 1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain inside the printer. 2. Load the tray with the correct size of paper for the job. 3. Make sure the paper size and type are set correctly on the printer control panel. 4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on the tray. NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or markings in the tray. The following images show examples of the paper-size indentations in the trays for various printers. Most HP printers have markings similar to these. Figure 9-1 Size markings for Tray 1 or the multipurpose tray Printer does not pick up paper or misfeeds 133

Section	Page
Printer overview	13
Warning icons	13
Potential shock hazard	14
Printer views	15
Printer front view	15
Printer back view	15
Control-panel view	16
Printer specifications	19
Technical specifications	19
Supported operating systems	20
Printer dimensions	22
Power consumption	23
Electrical specifications	24
Acoustic emissions	24
Operating-environment range	24
Printer hardware setup and software installation	25
Paper trays	27
Load paper to Tray 1 (multipurpose tray)	27
Load Paper Tray 1 (multipurpose tray)	27
Tray 1 paper orientation	29
Load paper to Tray 2	30
Load paper Tray 2	30
Tray 2 paper orientation	33
Use alternative letterhead mode	34
Load paper to Tray 3 (optional accessory)	34
Load paper Tray 3	34
Tray 3 paper orientation	36
Use alternative letterhead mode	38
Load and print envelopes	38
Print envelopes	38
Envelope orientation	39
Load and print labels	39
Manually feed labels	40
Label orientation	40
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	43
Ordering	43
Replace the toner cartridges	43
Toner cartridge information	43
Remove and replace the toner cartridges	44
Print	49
Print tasks (Windows)	49
How to print (Windows)	49
Automatically print on both sides (Windows)	50
Manually print on both sides (Windows)	50
Print multiple pages per sheet (Windows)	51
Select the paper type (Windows)	51
Additional print tasks	52
Print tasks (macOS)	52
How to print (macOS)	52
Automatically print on both sides (macOS)	53
Manually print on both sides (macOS)	53
Print multiple pages per sheet (macOS)	54
Select the paper type (macOS)	54
Additional print tasks	54
Store print jobs on the printer to print later or print privately	55
Introduction	55
Create a stored job (Windows)	55
Create a stored job (macOS)	56
Print a stored job	57
Delete a stored job	57
Information sent to printer for Job Accounting purposes	58
Mobile printing	58
Introduction	58
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing	58
HP ePrint via email	59
AirPrint	60
Android embedded printing	60
Print from a USB flash drive	60
Enable the USB port for printing	61
Print USB documents	61
Print using high-speed USB 2.0 port (wired)	62
Method one: Enable the high-speed USB 2.0 port from the printer control panel menus	62
Method two: Enable the high-speed USB 2.0 port from the HP Embedded Web Server (network-connected printers only)	62
Copy	65
Make a copy	65
Copy on both sides (duplex)	67
Additional copy tasks	68
Scan	71
Set up Scan to Email	71
Introduction	71
Before you begin	71
Step one: Access the HP Embedded Web Server (EWS)	72
Step two: Configure the Network Identification settings	72
Step three: Configure the Send to Email feature	73
Step four: Configure the Quick Sets (optional)	82
Step five: Set up Send to Email to use Office 365 Outlook (optional)	82
Set up Scan to Network Folder	85
Introduction	85
Before you begin	85
Step one: Access the HP Embedded Web Server (EWS)	85
Step two: Set up Scan to Network Folder	86
Set up Scan to SharePoint	95
Introduction	95
Before you begin	95
Step one: Access the HP Embedded Web Server (EWS)	95
Step two: Enable Scan to SharePoint and create a Scan to SharePoint Quick Set	96
Scan a file directly to a SharePoint site	97
Quick Set scan settings and options for Scan to SharePoint	99
Set up Scan to USB Drive	100
Introduction	100
Step one: Access the HP Embedded Web Server (EWS)	100
Step two: Enable Scan to USB Drive	101
Step three: Configure the Quick Sets (optional)	101
Default scan settings for Scan to USB Drive setup	102
Default file settings for Save to USB setup	103
Scan to email	104
Introduction	104
Scan to email	104
Scan to job storage	106
Introduction	106
Scan to job storage on the printer	106
Print from job storage on the printer	108
Scan to network folder	108
Introduction	109
Scan to network folder	109
Scan to SharePoint	111
Introduction	111
Scan to SharePoint	111
Scan to USB drive	113
Introduction	113
Scan to USB drive	113
Use HP JetAdvantage business solutions	115
Additional scan tasks	115
Fax	117
Set up fax	117
Introduction	117
Set up fax by using the printer control panel	117
Change fax configurations	118
Fax dialing settings	118
General fax send settings	119
Fax receive settings	120
Send a fax	121
Create a fax printing schedule	123
Block incoming faxes	123
Create a list of blocked fax numbers	123
Delete numbers from the list of blocked fax numbers	124
Additional fax tasks	124
Manage the printer	125
Advanced configuration with the HP Embedded Web Server (EWS)	125
Introduction	125
How to access the HP Embedded Web Server (EWS)	126
HP Embedded Web Server features	126
Configure IP network settings	135
Printer sharing disclaimer	135
View or change network settings	135
Rename the printer on a network	135
Manually configure IPv4 TCP/IP parameters from the control panel	136
Manually configure IPv6 TCP/IP parameters from the control panel	136
Link speed and duplex settings	137
Printer security features	138
Introduction	138
Security statements	138
Assign an administrator password	138
IP Security	139
Encryption support: HP High Performance Secure Hard Disks	139
Lock the formatter	139
Energy-conservation settings	139
Set the sleep timer and configure the printer to use 1 watt or less of power	139
Set the sleep schedule	140
Set the idle settings	140
HP Web Jetadmin	141
Software and firmware updates	141
Solve problems	143
Control panel help system	143
Reset factory settings	143
Introduction	144
Method one: Reset factory settings from the printer control panel	144
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only)	144
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	144
Printer does not pick up paper or misfeeds	145
Introduction	145
The printer does not pick up paper	145
The printer picks up multiple sheets of paper	148
The document feeder jams, skews, or picks up multiple sheets of paper	151
Clear paper jams	151
Paper jam locations	151
Auto-navigation for clearing paper jams	152
Experiencing frequent or recurring paper jams?	152
31.13 jam error in the document feeder	152
13.B2.D1 jam error in tray 1	156
13.B2.D2 jam error in tray 2	159
13.A3 jam error in tray 3	162
13.B2 jam error in rear door	165
13.B4, 13.B5 jam error in fuser input	168
13.B9 jam error in fuser output	170
13.D1, 13.D3 jam error in the duplexer	171
13.E1 jam error in the output bin	173
Resolving color print quality problems	173
Introduction	174
Troubleshoot print quality	174
Improve copy image quality	187
Check the scanner glass for dirt and smudges	187
Calibrate the scanner	188
Check the paper settings	189
Check the image-adjustment settings	189
Optimize copy quality for text or pictures	190
Edge-to-edge copying	190
Improve scan image quality	190
Check the scanner glass for dirt and smudges	190
Check the resolution settings	192
Check the color settings	192
Check the image-adjustment settings	193
Optimize scan quality for text or pictures	193
Check the output-quality settings	194
Improve fax image quality	194
Check the scanner glass for dirt and smudges	194
Check the send-fax resolution settings	196
Check the image-adjustment settings	197
Optimize fax quality for text or pictures	197
Check the error-correction setting	197
Check the fit-to-page setting	198
Send to a different fax machine	198
Check the sender's fax machine	198
Solve wired network problems	198
Solve wireless network problems	199
Solve fax problems	199
Checklist for solving fax problems	199
General fax problems	201
Service and support	203
HP limited warranty statement	203
UK, Ireland, and Malta	204
Austria, Belgium, Germany, and Luxemburg	204
Belgium, France, and Luxemburg	205
Italy	206
Spain	206
Denmark	207
Norway	207
Sweden	207
Portugal	208
Greece and Cyprus	208
Hungary	208
Czech Republic	209
Slovakia	209
Poland	209
Bulgaria	210
Romania	210
Belgium and the Netherlands	210
Finland	211
Slovenia	211
Croatia	211
Latvia	211
Lithuania	212
Estonia	212
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	212
Long life consumable and maintenance kit limited warranty statement	213
HP policy on non-HP supplies	213
HP anticounterfeit Web site	213
Data stored on the toner cartridge	214
End User License Agreement	214
Customer self-repair warranty service	218
Customer support	218
Environmental product stewardship program	219
Protecting the environment	219
Ozone production	219
Power consumption	219
Toner consumption	219
Paper use	219
Plastics	220
HP LaserJet print supplies	220
Paper	220
Material restrictions	220
Battery information	220
Disposal of waste equipment by users (EU, UK, and India)	221
Electronic hardware recycling	221
Brazil hardware recycling information	221
Chemical substances	221
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	222
SEPA Ecolabel User Information (China)	222
The regulation of the implementation on China energy label for printer, fax, and copier	222
Restriction on Hazardous Substances statement (India)	222
WEEE (Turkey)	222
Substances Table (China)	223
Material Safety Data Sheet (MSDS)	223
EPEAT	223
Substances Table (Taiwan)	224
For more information	224
Regulatory information	225
Regulatory statements	225
Regulatory model identification numbers	225
European Union & United Kingdom Regulatory Notice	225
FCC regulations	226
Canada - Industry Canada ICES-003 Compliance Statement	226
VCCI statement (Japan)	226
EMC statement (Korea)	226
EMC statement (China)	226
Power cord instructions	226
Power cord statement (Japan)	227
Laser safety	227
Laser statement for Finland	227
Nordic Statements (Denmark, Finland, Norway, Sweden)	228
GS statement (Germany)	228
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	229
EMI statement (Taiwan)	230
Product stability	230
Telecom (fax) statements	230
Fax Cord Statement	230
EU and UK Statement for Telecom Operation	230
Brazil (Portugueses)	230
New Zealand Telecom Statements	230
Additional FCC statement for telecom products (US)	231
Telephone Consumer Protection Act (US)	231
Industry Canada CS-03 requirements	231
Japan Telecom Mark	232
Belarus	233

Match case Limit results 1 per page

HP’s Premium Protection Warranty expires near the end of useable cartridge life.

Check the Supplies Status Page

or the HP Embedded Web Server (EWS) for the status.

Printer does not pick up paper or misfeeds

Use this information if the printer is not picking up paper from the tray or is picking up multiple sheets of paper at

one time.

Introduction

The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking up

multiple sheets of paper at one time. Either of these situations can result in paper jams.

The printer does not pick up paper

If the printer does not pick up paper from the tray, try these solutions:

Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain

inside the printer.

Load the tray with the correct size of paper for the job.

Make sure the paper size and type are set correctly on the printer control panel.

Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the

appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on

the tray.

NOTE:

Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or

markings in the tray.

The following images show examples of the paper-size indentations in the trays for various printers. Most

HP printers have markings similar to these.

Figure 9-1

Size markings for Tray 1 or the multipurpose tray

Printer does not pick up paper or misfeeds

133