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HP Web Jetadmin HP Web Jetadmin is an award-winning, industry-leading tool for efficiently managing a wide variety of networked HP products, including printers, multifunction printers, and digital senders. This single solution allows you to remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment - ultimately increasing business productivity by helping you save time, control costs, and protect your investment. HP Web Jetadmin upgrades are periodically made available to provide support for specific printer features. Go to www.hp.com/go/webjetadmin for more information. 82 Chapter 5 Manage the printer ENWW

Section	Page
Printer overview	11
Warning icons	11
Potential shock hazard	12
Open source license	13
Printer views	14
Printer front view	14
Printer back view	15
2-line control panel view (nw and dn models)	15
Touchscreen control panel view (dw model)	17
How to use the touchscreen control panel	18
Printer hardware setup and software installation	19
Printer specifications	20
Technical specifications	20
Supported operating systems	21
Mobile printing solutions	22
Printer dimensions	23
Power consumption, electrical specifications, and acoustic emissions	24
Operating environment range	25
Paper trays	27
Introduction	27
Load paper to Tray 1	28
Introduction	28
Load Paper Tray 1 (multipurpose tray)	28
Tray 1 paper orientation	29
Load paper to Tray 2	32
Introduction	32
Load paper Tray 2	32
Tray 2 paper orientation	34
Load paper to Tray 3	37
Introduction	37
Load paper to Tray 3 (optional)	37
Tray 3 paper orientation	39
Load and print envelopes	41
Introduction	41
Print envelopes	41
Envelope orientation	41
Supplies, accessories, and parts	43
Order supplies, accessories, and parts	44
Ordering	44
Supplies and accessories	44
Customer self-repair parts	46
Dynamic security	46
Configure the HP toner-cartridge-protection supply settings	47
Introduction	47
Enable or disable the Cartridge Policy feature	48
Use the printer control panel to enable the Cartridge Policy feature	48
Use the printer control panel to disable the Cartridge Policy feature	48
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature	49
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature	49
Troubleshoot Cartridge Policy control panel error messages	50
Enable or disable the Cartridge Protection feature	51
Use the printer control panel to enable the Cartridge Protection feature	51
Use the printer control panel to disable the Cartridge Protection feature	51
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature	52
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature	53
Troubleshoot Cartridge Protection control panel error messages	53
Replace the toner cartridges	54
Toner cartridge information	54
Remove and replace the toner cartridges	56
Print	61
Print tasks (Windows)	62
How to print (Windows)	62
Automatically print on both sides (Windows)	62
Manually print on both sides (Windows)	63
Print multiple pages per sheet (Windows)	63
Select the paper type (Windows)	64
Additional print tasks	64
Print tasks (macOS)	65
How to print (macOS)	65
Automatically print on both sides (macOS)	65
Manually print on both sides (macOS)	65
Print multiple pages per sheet (macOS)	66
Select the paper type (macOS)	66
Additional print tasks	67
Store print jobs on the printer to print later or print privately	68
Introduction	68
Before beginning	68
Set up job storage	68
Disable or enable the job storage feature	69
Create a stored job (Windows)	70
Create a stored job (macOS)	70
Print a stored job	71
Delete a stored job	73
Delete a job that is stored on the printer	73
Information sent to printer for Job Accounting purposes	73
Mobile printing	74
Introduction	74
Wi-Fi Direct printing (wireless models only)	75
To turn on Wi-Fi Direct	75
Change the printer Wi-Fi Direct name	77
Step one: Open the HP Embedded Web Server	77
Step two: Change the Wi-Fi Direct name	77
HP ePrint via Email (touchscreen control panel)	77
HP ePrint via Email (2-line LCD control panel)	78
AirPrint	79
Android embedded printing	79
Print from a USB flash drive (touchscreen control panel only)	80
Introduction	80
Print USB documents	80
Manage the printer	81
Use HP Web Services applications (touchscreen models only)	81
Change the printer connection type (Windows)	82
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)	83
Method one: Open the HP Embedded Web Server (EWS) from the software	83
Method two: Open the HP Embedded Web Server (EWS) from a web browser	83
Configure IP network settings	86
Introduction	86
Printer sharing disclaimer	86
View or change network settings	86
Rename the printer on a network	87
Manually configure IPv4 TCP/IP parameters from the control panel	87
Link speed and duplex settings	88
Printer security features	89
Introduction	89
Assign or change the system password using the Embedded Web Server	89
Energy-conservation settings	90
Introduction	90
Print with EconoMode	90
Set the Sleep Mode/Sleep Delay (Min.) setting	90
Set the Shutdown Mode/Shutdown after Sleep (Hr.) setting	91
Set the Disable Shutdown setting	91
HP Web Jetadmin	92
Update the firmware	93
Method one: Update the firmware using the control panel	93
Method two: Update the firmware using the HP Printer Update utility	94
Solve problems	95
Customer support	95
Restore the factory-set defaults	96
Control panel help system	96
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	98
Change the “Very Low” settings	99
Change the \	99
Order supplies	99
Printer does not pick up paper or misfeeds	100
Introduction	100
The printer does not pick up paper	100
The printer picks up multiple sheets of paper	103
Clear paper jams	105
Paper jam locations	105
Experiencing frequent or recurring paper jams?	105
Clear paper jams in Tray 1 - 13.02	107
Clear paper jams in Tray 2 - 13.03	109
Clear paper jams in the output bin - 13.10, 13.11, 13.13	111
Clear paper jams in the duplexer (dn and dw models only) - 13.14, 13.15	111
Clear paper jams in the rear door and the fuser area (nw model only) - 13.08, 13.09	112
Resolving print quality problems	114
Introduction	114
Troubleshoot print quality	115
Update the printer firmware	115
Print from a different software program	115
Check the paper-type setting for the print job	116
Check the paper type setting on the printer	116
Check the paper type setting (Windows)	116
Check the paper type setting (macOS)	116
Check toner-cartridge status	117
Step one: Print the supplies status page	117
Step two: Check supplies status	117
Print a cleaning page	117
Visually inspect the toner cartridge or cartridges	118
Check paper and the printing environment	119
Step one: Use paper that meets HP specifications	119
Step two: Check the environment	119
Step three: Set the individual tray alignment	119
Try a different print driver	120
Troubleshoot color quality	121
Calibrate the printer to align the colors	121
Adjust color settings (Windows)	121
Print and interpret the print quality page	121
Check the EconoMode settings	122
Adjust print density	123
Troubleshoot image defects	124
Solve wired network problems	133
Introduction	133
Poor physical connection	133
The computer is unable to communicate with the printer	133
The printer is using incorrect link and duplex settings for the network	134
New software programs might be causing compatibility problems	134
The computer or workstation might be set up incorrectly	134
The printer is disabled, or other network settings are incorrect	134
Solve wireless network problems	135
Introduction	135
Wireless connectivity checklist	135
The printer does not print after the wireless configuration completes	136
The printer does not print, and the computer has a third-party firewall installed	136
The wireless connection does not work after moving the wireless router or printer	136
Cannot connect more computers to the wireless printer	137
The wireless printer loses communication when connected to a VPN	137
The network does not appear in the wireless networks list	137
The wireless network is not functioning	137
Perform a wireless network diagnostic test	138
Reduce interference on a wireless network	138

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HP Web Jetadmin

HP Web Jetadmin is an award-winning, industry-leading tool for eﬀiciently managing a wide variety of networked

HP products, including printers, multifunction printers, and digital senders. This single solution allows you to

remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —

ultimately increasing business productivity by helping you save time, control costs, and protect your investment.

HP Web Jetadmin upgrades are periodically made available to provide support for speciﬁc printer features. Go to

www.hp.com/

go/webjetadmin

for more information.

Chapter 5

Manage the printer

ENWW