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HP D1560 Full User Guide - Page 72

Use Printer Online

UPC - 883585701735

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Solution 6: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the icon for your product to open the print queue. 3. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. If a check mark is present on either option, click the menu option to remove it. If the menu has the Use Printer Online option, select that option to put a check mark next to it. 4. If you made any changes, try to print again. Cause: The product was paused or offline. If this did not solve the issue, try the next solution. Solution 7: Clear the print queue manually Solution: Manually clear the print queue. To clear the print queue manually 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Printers. 2. Double-click the icon for your product to open the print queue. 3. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. 4. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. 5. Check the print queue again to make sure it is clear, and then try to print again. If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution. Cause: The print queue needed to be manually cleared. If this did not solve the issue, try the next solution. Troubleshooting Printer does not print 69

Section	Page
Contents	4
Welcome	8
Special features	10
Get started	11
Printer at a glance	11
Power button and light	12
Paper tray	12
Unfold the paper tray	13
Use the paper tray	14
Print cartridges	14
Replace print cartridges	14
Ink-backup mode	15
Ink-backup mode output	16
Exit ink-backup mode	16
Connect the printer	17
USB	17
Print photos	18
Print borderless photos	18
Print photos with a border	20
HP Real Life Technologies photo fix	22
Exif Print	22
Store and handle photo paper	23
Save money and ink when printing photos	23
Print other documents	24
Print e-mail	24
Print documents	25
Print letters	26
Print envelopes	27
Print postcards	28
Print index cards and other small media	29
Print labels	30
Print transparencies	31
Print brochures	31
Print greeting cards	32
Print booklets	33
Print posters	35
Print iron-on transfers	36
Printing tips	38
Print a test page	38
Printing shortcuts	38
Create printing shortcuts	39
Delete printing shortcuts	39
Set the page order	40
Fast/Economical printing	40
Print multiple pages on a single sheet of paper	41
Print in grayscale	41
Two-sided printing	42
General Everyday printing	42
Print preview	42
Set a custom paper size	43
Select a paper type	43
Change the print speed or quality	43
Print resolution	44
Maximum dpi	44
Resize a document	45
Bound two-sided documents	45
Print a Web page	46
Presentation printing	47
Printer software	48
Make the HP Deskjet the default printer	48
Set default print settings	48
Printer Properties dialog box	49
What's This? help	50
Download printer software updates	50
Maintenance	51
Install print cartridges	51
Print cartridges	51
Selection numbers	51
Printing with one print cartridge	52
Installation instructions	52
Align the print cartridges	54
Automatically clean print cartridges	55
View estimated ink levels	55
Maintain the printer body	56
Remove ink from your skin and clothing	56
Manually clean print cartridges	56
Maintain print cartridges	57
Printer Toolbox	58
Shop for ink supplies	59
Troubleshooting	60
Error messages	60
Print cartridge error messages	60
Incorrect print cartridge or print cartridge missing	60
Print cartridge problem message	61
Print cartridge carriage is stuck	61
Incompatible print cartridges	61
Out of paper	65
There was an error writing to USB port	65
Two-way communication cannot be established or Printer not responding	65
Installation problems	65
Power light is on or flashing	67
What the flashing light means	68
If an error message appears	68
If no error message appears	68
Printer does not print	68
Verify the following	68
Unable to print	69
If the printer still does not print	74
Document prints slowly	74
Print cartridge problems	74
Resolving print cartridge error messages	75
Print cartridge carriage is stalled	77
Paper problems	79
Paper jam	79
Out of paper	80
Printer prints on multiple sheets at once	84
Photos do not print correctly	85
Check the paper tray	85
Check the printer properties	85
Problems with borderless documents	85
Borderless printing guidelines	86
Image is printed at an angle	86
Streaks appear in a light portion of a photo	87
Fading occurs on the edges of a photo	87
Photo has an unwanted border	87
For small photo paper	88
For small photo paper with a tear-off tab	88
Print quality is poor	89
Wrong, inaccurate, or bleeding colors	90
Ink is not filling the text or graphics completely	92
The printout has a horizontal band of distortion near the bottom of a borderless print	94
Printouts have horizontal streaks or lines	95
Printouts are faded or have dull colors	96
Printouts seem blurry or fuzzy	97
Printouts are slanted or skewed	98
Ink streaks on the back of the paper	99
Document is misprinted	100
Text and images are misaligned	100
Document is printed off-center or at an angle	101
Parts of the document are missing or printed in the wrong place	101
Envelope is printed at an angle	101
Document does not reflect the new print settings	101
If you continue to have problems	101
HP support	102
Ink cartridge warranty information	102
Support process	102
HP support by phone	103
Phone support period	103
Placing a call	103
After the phone support period	103
Technical information	104
Printer specifications	104
Notice to Windows 2000 users	104
Environmental product stewardship program	104
Paper use	105
Plastics	105
Material safety data sheets	105
Recycling program	105
HP inkjet supplies recycling program	105
Energy Star® notice	105
Disposal of waste equipment by users in private households in the European Union	107
Regulatory notices	108
FCC statement	108
LED indicator statement	108
Notice to users in Korea	109
VCCI (Class B) compliance statement for users in Japan	109
Notice to users in Japan about the power cord	109
Toxic and hazardous substance table	109
HP Deskjet D1500 Printer series declaration of conformity	110

Match case Limit results 1 per page

Solution 6: Check if the printer is paused or offline

Solution:

Check to make sure the product is not paused or offline.

To check if the printer is paused or offline

Depending upon your operating system, do one of the following:

•

Windows Vista: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers

•

Windows XP: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers and Faxes

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

, and

then click

Printers

Double-click the icon for your product to open the print queue.

On the

Printer

menu, make sure there are no check marks next to

Pause

Printing

Use Printer Offline

On the

Printer

menu, make sure there are no check marks next to

Pause

Printing

Use Printer Offline

. If a check mark is present on either option, click

the menu option to remove it. If the menu has the

Use Printer Online

option,

select that option to put a check mark next to it.

If you made any changes, try to print again.

Cause:

The product was paused or offline.

If this did not solve the issue, try the next solution.

Solution 7: Clear the print queue manually

Solution:

Manually clear the print queue.

To clear the print queue manually

Depending upon your operating system, do one of the following:

•

Windows Vista: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers

•

Windows XP: On the Windows taskbar, click

Start

, click

Control Panel

, and

then click

Printers and Faxes

•

Windows 2000: On the Windows taskbar, click

Start

, point to

Settings

, and

then click

Printers

Double-click the icon for your product to open the print queue.

On the

Printer

menu, click

Cancel all documents

Purge Print Document

and then click

Yes

to confirm.

If there are still documents in the queue, restart the computer and try printing

again after the computer has restarted.

Check the print queue again to make sure it is clear, and then try to print again.

If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed

to the next solution.

Cause:

The print queue needed to be manually cleared.

If this did not solve the issue, try the next solution.

Printer does not print

Troubleshooting